• Bookmark

    CycleGear

CycleGear

Write a Review

Overview

CycleGear has a rating of 4.7 stars from 6,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    673
  • Value
    14
  • Shipping
    2452
  • Quality
    5894

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,182
Neutral
177
Negative
162
View ratings trends

Instant Feedback

19,082 reviews

1
See all photos
How would you rate CycleGear?

Reviews (6,086)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (979) shopping experience (81) customer service (523) right size (33) couple days (23)
Thumbnail of user larryr1181
Oklahoma
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase

Bets hamlet I have put in this price range. The inside is very soft. Waiting to see how tell the top of my head and cheeks break in. But as a helmet as a whole it's very good quality and definitely worth the money especially on sale as of time of purchase.

Reason I chose this business:

The store in tulsa Oklahoma was so helpful and friendly. They are the reason I am buying through this company. They were sold out of my size so I had to order it online. But will be shopping at tulsa store for other items they have definitely. I drove 2 hours to check out the tulsa store and was nervous what to expect but the staff was Grade A no doubt. Will be driving back

Reason I chose this product:

The helmet quality and the current sale on the helmets made it affordable for my budget. Probably wouldn't have got it without the 100 off purchase price. But now that I know the quality and feel my wife will need one also

Shipping
Quality

Date of experience: August 21, 2024

Thumbnail of user barbaraw2969
Washington
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

The pants I bought were too small so I needed to return them. I was frustrated that the order number wasn't on the return sheet in the package. I commented that just as a suggestion. The next day I had an email apologizing for the return issue. I replied that it was only a suggestion and that I was happy. I got another reply that she appreciated me taking the time to share my thought. Wow!

It was wonderful. Megan did everything in her power to help.

Reason I chose this business:

My son used to work for them and they have always been good to work with.

Reason I chose this product:

They are one of the few companies that carries plus size women’s gear.

Service
Shipping
Quality

Date of experience: August 29, 2024

Thumbnail of user bobf1431
Kansas
1 review
0 helpful votes
  • Send Message
October 13th, 2024
Verified purchase

Good tires at a great price. Shopping and shipping was easy. The tires look great and so far so good on the wear and tear.

Reason I chose this business:

Local Store

Reason I chose this product:

Less than $100 per tire

Shipping
Quality

Date of experience: October 3, 2024

Thumbnail of user altob3
California
1 review
0 helpful votes
  • Send Message
October 31st, 2024
Verified purchase

Very easy site to use.
Got product quickly
Use product every day

Reason I chose this business:

Great products

Shipping
Quality

Date of experience: October 21, 2024

Thumbnail of user daniela2244
California
1 review
0 helpful votes
  • Send Message
August 28th, 2024
Verified purchase

Cycle Gear is an amazing store. It is the first time for me as I am a new rider, but the crew at the store in Edison is super helpful. Thomas guided me through the whole process. From finding the right fit to my helmet, to recommending brands of gloves, and much more.

Reason I chose this business:

Great reviews, once stop shop

Reason I chose this product:

Brand (Shoei helmet) and alpinestar gloves (great quality and durability)

Shipping
Quality

Date of experience: August 18, 2024

Thumbnail of user luisa.r
California
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

Recent sign up for the new program involving riders direct club, and I am able to get products swiftly as I've enjoyed my local cycle gear store as well.

Reason I chose this business:

Typically a great selection and staff

Reason I chose this product:

Much like Revzilla. Simple and an array of reviewers.

Shipping
Quality

Date of experience: September 4, 2024

Thumbnail of user davida2440
Washington
3 reviews
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

Scratched up my visor and it was becoming hard to see out of. So I went to Cycle Gear to see if I could find a replacement. They didn't have it in stock but the clerk was nice and got it for me on their online site, and because I purchasing it at a store I didn't have to pay for shipping. Come a week later and a big ole box was on my doorstep waiting for me.

Reason I chose this business:

That motorcycle stuff and accessories

Reason I chose this product:

It was the one for my helmet

Shipping
Quality

Date of experience: August 23, 2024

Thumbnail of user peter256
Virginia
1 review
0 helpful votes
  • Send Message
October 24th, 2024
Verified purchase

Good tools will buy again order stocken too set order it on there website got in a couple of days

Good

Reason I chose this business:

I knew about theme

Reason I chose this product:

Saw it on YouTube

Service
Shipping
Quality

Date of experience: October 14, 2024

Thumbnail of user samr1106
Maryland
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

Only thing I would suggest is that Cycle Gear changes their policy to restock once the units hit 1, not 0. This way you have more sizes available rather than out of stock. Zero issues with the employees, great service!

Shipping
Quality

Date of experience: August 15, 2024

Thumbnail of user noahd353
Virginia
1 review
0 helpful votes
  • Send Message
October 27th, 2024
Verified purchase

First time shopper for equipment for a new bike. Workers we very open to assist.

Shipping
Quality

Date of experience: October 17, 2024

Thumbnail of user cesarm309
California
1 review
0 helpful votes
  • Send Message
October 25th, 2024
Verified purchase

Had no issues i would use them again it was my first time with no problems.

Shipping
Quality

Date of experience: October 15, 2024

Thumbnail of user brianm4847
Washington
1 review
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

Ordered a set of gloves that wasn't in stock at my local store. Easy to order and received them quickly. No issues

Reason I chose this business:

Good selection

Reason I chose this product:

Fit and price

Shipping
Quality

Date of experience: October 6, 2024

Thumbnail of user drea6
Dre
North Carolina
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase

A++++ fast service very knowledgeable. Helped me with every question, and took the time to understand what I needed.

Shipping
Quality

Date of experience: October 2, 2024

Thumbnail of user keithb1770
California
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

Received my order sooner than expected. Product was dropped off in front of my door with care. Great shopping experience. Just ordered another helmet 😊

Reason I chose this business:

The only motorcycle store that I know of.

Shipping
Quality

Date of experience: September 3, 2024

Thumbnail of user joem3614
Joe
Ohio
2 reviews
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

I order a sedici jacket and have the 2 day shipping because I have the riders preferred card.
Best card I ever purchased it always saves me money and gets me 2 day shipping.

Reason I chose this business:

There the only place where I can find what I need for my motorcycle and the staff is great and very knowledgeable

Reason I chose this product:

I have bought alot of Sedici gear from jackets to shoes to gloves. Great quality and great price.

Shipping
Quality

Date of experience: September 17, 2024

Thumbnail of user kurtk188
New York
2 reviews
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase
• Updated review

Time for a new helmet it was a nation wide out of stock so I checked box notify me when in stock and they did and was delivered in a few days. With my discount it was competitive with unknown sellers not worth the hassel.

All good

Reason I chose this business:

Store in next town so if any returns or size return it to the store and get the correct size no charge at all.

Reason I chose this product:

Good selection

Service
Shipping
Quality

Date of experience: August 26, 2024

All the stores that I have gone in and tried on helmets...
November 1st, 2023
Verified site experience
• Previous review

All the stores that I have gone in and tried on helmets and leathers all were very helpful and on line purchases were fast and easy and returns very good. I try Buy as much I can from one source and the discounts start adding up.

Reason I chose this business:

Good experiences and products in stock

Date of experience: November 1, 2023

Thumbnail of user amyc2926
Virginia
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

I absolutely love my new riding shoes! They are comfortable, I love that the insoles are very cushioned. There is a bit of a pop when I am walking in them, not really sure why, I'm hoping that once they are completely broken in, the popping will stop(it's only in my right shoe). The look of the shoes are another huge plus. Would buy again!

Reason I chose this business:

Cycle Gear is my go to because it has never let me down in the past. I have ordered helmets, jackets, pants, & other gear for my bike. If it’s not in stock they let me know when it is.

Reason I chose this product:

I was in need of new riding shoes due to the fact that mine were falling apart.

Shipping
Quality

Date of experience: August 25, 2024

Thumbnail of user sheritah17
Washington
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

My Scorpion pants are great and I had an easy time finding them on the site. Shipping is free and there is a shop near me if I would have needed to return. Overall experience is excellent

Reason I chose this business:

It was recommended to me by an employee at Nash Power Sports. They do not carry a large selection of women’s riding gear.

Reason I chose this product:

I tried them on at Nash Power Sports and knew they fit well but wanted black rather than the color they carried.

Shipping
Quality

Date of experience: September 4, 2024

Thumbnail of user pauls6743
Washington
1 review
0 helpful votes
  • Send Message
October 26th, 2024
Verified purchase

As expected, associates were very helpful and clearly knew the products we were looking at!

Shipping
Quality

Date of experience: October 16, 2024

Thumbnail of user ziadk5
Florida
2 reviews
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

This is a one stop shop for all your motorcycle needs. Lots of helpful information on the products, great service and guidance and the delivery was quick. I had my purchases within days. Customer service is responsive.

Reason I chose this business:

Great products. Great service.

Reason I chose this product:

The information, price and other customer reviews.

Shipping
Quality

Date of experience: August 15, 2024

Thumbnail of user janb976
California
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

I ordered some hip pads and once I was notified the items have shipped, I started tracking my package. The estimated delivery day was Friday, but on Friday, the item has not been picked up yet. The package arrived two days later than the estimated delivery date using USPS. When my orders are shipped via Fedex or UPS, they always arrive on the estimated date and are never late. Don't use USPS again.

Shipping
Quality

Date of experience: August 27, 2024

Thumbnail of user julianl170
California
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

Cycle gear employees have always heloed me out immensely, especially when in dire need of a tire change. They go above and beyond to help people! Thank you!

Reason I chose this business:

It’s the closest motorcycle store in my area.

Reason I chose this product:

So I can maintain my motorcycle with great parts.

Shipping
Quality

Date of experience: September 17, 2024

Thumbnail of user ramirov44
California
1 review
0 helpful votes
  • Send Message
October 27th, 2024
Verified purchase

Great on longer rides. Moves a little bit but really not a big deal.

Shipping
Quality

Date of experience: October 17, 2024

Thumbnail of user kenc990
Kentucky
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase

I needed two items for a trip to Colorado from Ohio, but I went on vacation to Florida. I usually go to the nearby store in Ohio, but didn't have time. I made the online purchase and it was delivered in a day or two and I had what I needed for my trip out west. Fast, easy, and just as described! Cycle Gear has been fantastic for me.

Reason I chose this business:

Shopped there before. I like the product offered.

Shipping
Quality

Date of experience: August 21, 2024

Thumbnail of user dougb814
California
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

Stock Suzuki DR 650 seat is about like sitting on a 2 x 4. Bought this low seat from Cycle gear with the right foam and cover to stay cool on the long rides. Best thing for this type of ride.

Reason I chose this business:

Availability

Reason I chose this product:

Need for comfort on long rides.

Shipping
Quality

Date of experience: September 2, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

How do I know I can trust these reviews about CycleGear?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CycleGear?