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CycleGear has a rating of 4.8 stars from 6,004 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,935 reviews
Needed new rear tire. Once I could find one in stock the hardest part was me deciding to spend the money. Tire sipped on a Monday and was at the house on Wednesday
RPM membership
Recommended by adventure riders in a group I frequent
Date of experience: September 5, 2024
Very good and the price are good free shipping, I came on time
Because of the prices
Because I needed it
Date of experience: October 13, 2024
Very good and fast shipping and delivery price it's very good
Date of experience: August 26, 2024
I ordered a face shield from my local store on a Friday afternoon and had it in my hands the following Monday before noon.
Impressive.
They had a local storefront
Needed a lightly tinted face shield as the drop down shield in my helmet was not quite dark enough.
Date of experience: September 18, 2024
I ordered my new helmet from Cycle gear because I had no opportunity to try it on in store. While many places have no issue with returns, I have a cycle gear store near me and if I didn't like the fit of the helmet, returning it would be easier than return shipping.
Helmet arrived a day early and in perfect condition. 5 stars.
Local stores
Past experience with manufacturer.
Date of experience: July 8, 2024
It took a while for me to find the Klim Forecast pant on the website even though I knew it had to be there because a Cycle Gear employee showed it to me at the store. I needed to find rain pants that were sized tall, which these are. I haven't tested their water resistance yet, but the medium tall size fits me perfectly and has all of the features that I was looking for - zipper up high on the legs for easy on/off, don't ride up above my tall boots when seated on the bike, easy to pack and not too bulky when packed.
Helpful employee at the local store found what I was looking for on-line.
Only rain pant available in a tall size.
Date of experience: July 13, 2024
Friendly, knowledgeable, and professional staff every time.
Date of experience: October 14, 2024
Customer service at my local cycle gear is great. Guys are very helpful and friendly.
Date of experience: October 14, 2024
I live in Ontario, Canada but travel throughout the US for work. I ordered the windshield and had it shipped to the store in Harrisburg, Pa. They received the windshield the next day. I picked it up without issue a couple days later. My only disappointment is the Harrisburg store is permanently closing.
CycleGear has a great selection online and can be picked up in any of their locations.
The Puig windshield installed and works exactly as expected on the Harley Sportglide
Date of experience: August 16, 2024
Ordered windscreen and mounting kit. Recieved screen, a week later got what I thought was the kit. But it was a totally different screen. Got ahold of customer service. Said they would send a link to get a return label. Still haven't heard back. Got the kit. Guess I'll sell the other screen.
Meh
Date of experience: August 23, 2024
Everything was as expected and fairly priced, however for the cost associated with the tire mounting I would have appreciated staff cleaning up the wheels, at least cleaning the glue/stickers from the balancing weights
Date of experience: July 16, 2024
Lance and Chris were not only a wealth of knowledge but were fast, efficient and made the whole buying experience easy and enjoyable with fitting my girlfriend with a new helmet and connecting the intercom system too!. Thanks to everyone!
Very helpful, knowledgeable and great selection of products.
We chose the helmet entirely due to the expertise of the staff, mainly Lance!
Date of experience: August 15, 2024
I walked in before it got crowded so I could try on some helmets, and the staff came to give me advice and find the best-fitting option. Got their opinions on air-flow, noise reduction, and safety. Glad I went in person rather than just shop online,
Date of experience: July 5, 2024
I had purchased some gloves at a nearby store and then dropped one at work and the staff threw it away so I had to buy a new pair. While I was not happy having to spend another $150 after wearing them only one time I realized they were the best gloves I'd used so broke down. I ordered online and shipping was fast and I even got a slight discount so saved a couple bucks!
Great gloves that I’d spent a great deal of time selecting in store and then after first use I lost one in the store at work 😢
Date of experience: July 11, 2024
Always shopping and growing my Wishlist on Cycle Gear. Knocking a few items off the list today and excited to see the members' 2 Day shipping applied.
Finally had money to spend on some accessories and garage items.
Date of experience: September 1, 2024
Cycle Gear has made being a new rider even more exciting with all the benefits of being a member and the quality selection of gear, parts and service.
I would choose Cycle Gear every day if I could.
Date of experience: October 17, 2023
Site is easy to navigate and descriptions are accurate and detailed
They are mt go to store
Date of experience: October 13, 2024
There is a brick and mortar store that I can go to to check fitments/
Date of experience: June 29, 2024
I was in a hurry to get a windshield I read the add and it said for 2024 road glide. But when it came it was for a 2023 model. I ended up buying another one from a local retailer and I'm not happy with what I bought
Cycle gear was great in returning
I had emailed before the order arrived to verify that it was for a 2024 road glide. Customer service said yes. I was worried it was wrong and it was wrong. They were responsive in responding
Quick service. Decent price
Was available and I likes the look and wanted that one
Date of experience: August 15, 2024
I work at a music venue in DC, and my colleague recommended not only a specific type of motorcycle gloves to use at work, but he recommended me to CycleGear. I was amazed at how easy it was to find what I was looking for. The site provided an excellent description as well as multiple photos of the gloves so that I was sure that I was getting the right product. The gloves arrived even better than advertised.
Based on a recommendation from a colleague
Based on the recommendation of a colleague
Date of experience: August 17, 2024
Based a recommendation from a colleague. And I was not disappointed
Date of experience: May 2, 2024
I was able to place my order quickly for the product that I wanted. I really like the way that the store works online, and I was pleased to see that my item shipped very fast. After shipment, the item took a week to be picked up by the carrier Before it was delivered. That process is way too long. I had to reach out to customer service because it seemed like the package was lost in transit. It did eventually show up, but the experience had lost its shine.
The specialist I spoke to was excellent, and my issue was resolved.
I like cycle gear. I feel like your website is easy to use and I appreciate most of the pricing. I will continue to use cycle gear.
It suits my aesthetic, and I like the quality.
Date of experience: August 16, 2024
Easy and quick with the result being that I git a great helmet for a good price.
Price and ease of use.
Price/quality
Date of experience: October 6, 2024
Travis made sure to call me and let me know my things had arrived
It's local and has everything I need
Great prices
Date of experience: October 11, 2024
I tried many helmets ( mostly online orders) but had to return quite a few. The issues were mainly uncomfortable fit or a little too big. The staff at the Knoxville Cycle Gear were great. Very patient and understood the importance of a correct fit. After many helmets I fell in love with the Arai Regent X helmet. It is very comfortable and fits me perfectly. Very satisfied with Cycle Gear, especially the staff in Knoxville Tn. Thank you all.
There is a local store near me, and reviews were very good. I must say they are a very go store with a decent selection. Very impressed.
I tried it on when I received it. It was the mist comfortable helmet I had tried on. Trust ne when I say I tried a lot of different helmets on.
Date of experience: August 14, 2024
Cycle Gear is a great store for all your motorcycle equipment. Knowledgeable and friendly.
They have the product I wanted.
Date of experience: August 9, 2024
Selection is good on the website, fast shipping. A very good company to deal with.
I went to my nearby store, but they didn't carry any HJC helmets. So I came home and ordered online. The help is great in my store in Knoxvillle Tn.
Date of experience: August 1, 2024
Had the item I wanted online, wasn't available in my local Cycle Gear store.
Because of convenience and they provide good prices with helpful sales representatives.
Date of experience: July 3, 2024
Helmet visor base plates, not functioning properly. In-store sales person ordered me the special parts, and then installed them for me quickly, and efficiently when they arrived. Couldn't be happier my very expensive helmet now functions the way it should.
Date of experience: July 11, 2024
Great selection, great prices. Cycle Gear is consistently a great resource for my motorcycle needs. I'm so glad to have one near me. Also, the coordination between branches means I can almost always obtain the product I'm searching for.
They have the gear I need at a great price, and lots of helpful shipping options
I needed better road armor as I'm planning some longer highway trips
Date of experience: July 1, 2024
Always an amazing experience. Best place to shop for quality products.
Date of experience: October 13, 2024
Date of experience: May 5, 2024
They have the best selections
Date of experience: April 18, 2024
Needed a new jacket.
Date of experience: November 4, 2023
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.