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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.7 stars from 5,998 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    665
  • Value
    14
  • Shipping
    2363
  • Quality
    5807

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,107
Neutral
172
Negative
160
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18,928 reviews

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Reviews (5,998)

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Reviews that mention popular keywords

cycle gear (950) shopping experience (81) customer service (518) right size (33) couple days (23)
Thumbnail of user darrinm111
Maryland
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Only four stars this time because the paddock stand that I bought did not have height/width dimensions listed and I had to call the local store. However the sales associate was extremely helpful and found a tape measure to answer my question.

Reason I chose this business:

Because I've gotten pretty darn good service every time I've used Cycle Gear so far!

Service
Quality

Date of experience: June 29, 2024

Thumbnail of user chrisn1377
Massachusetts
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Always so easy to shop at this store and on the site. Love the service! Cycle Gear always delivers top quality material at great prices

Reason I chose this business:

They always deliver high quality goods and services and the staff is excellent.

Shipping
Quality

Date of experience: September 22, 2024

Thumbnail of user matthewb2669
Virginia
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Easy online transaction, in store was just as easy. The staff today have been more than helpful and informative. I love doing business with you all so far. I've bought several helmets and other gear. Will be doing more business with again soon.

Reason I chose this business:

Because I trust your opinions

Quality

Date of experience: June 30, 2024

Thumbnail of user wills722
Ohio
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

We went to a cycle gear store to try them on the sale guy was awesome literally tried four different sizes for me and two for the old lady normally I am a XXL I had to order the 5XL and the old lady is usually a XS she ordered SM

Reason I chose this business:

Because you had a store where I could try it on plus returns are very easy if something is wrong or does not fit

Reason I chose this product:

It was already set up to go and had good reviews on you site and YouTube

Shipping
Quality

Date of experience: September 7, 2024

Thumbnail of user steveng2288
Texas
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Great sale!
Arrived quick in great condition.
Will definitely shop online with cycle gear again.

Reason I chose this business:

Convenience

Shipping
Quality

Date of experience: October 9, 2024

Thumbnail of user rogerm1584
California
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

The shopping experience was first rate. Superior customer service. My wife and I walked in and were greeted immediately even though the salesperson was serving another customer. Our salesperson, Greg, was excellent and knowledgeable. I was in the market for a new full-face helmet and com system. He explained the pros and cons of the various styles and I chose the Sedici Strada 3 gloss carbon as much for the aesthetic as the value. My previous helmets have been the Arai Signet and Shoei RF series. I was willing to sacrifice a little comfort for the value. My size was out of stock and I ordered the correct size which arrived on-time. Went back to pick it up and have the coms installed on my wife's and my helmet. Took them less than 20 minutes and this time it was Doug who helped us out syncing our phones and providing a brief tutorial on the equipment. Just absolutely pleased with the level of service. Took my helmet out for a ride a few days later. Fit is a bit snug but that's to be expected on the first few rides, though there are levels of adjustment you don't normally see at this price point. The helmet was as quiet as my Arai but slightly noisier than the Shoei. What was best though was the aerodynamics of the helmet and the weight. Probably a combination of both. It was an unusually hot day, 106 on the freeway, but the ventilation was noticeable. Not too much relief in those temperatures in any helmet. Overall I'm quite pleased with the fit, finish and visibility of the helmet. Cardo gear was also very good. Good volume and quality sound. Voice control works well but it requires exact wording, something for me to work on. If you're on a limited budget you won't go wrong with this helmet. If you're not worried about how much you spend then you've got a world of choices, but for value and quality you won't go wrong with this helmet

Reason I chose this business:

I’ve purchased gear, tires and accessories from them before and have always had good experiences.

Reason I chose this product:

Value and quality for the price. Additionally, the selection and ability to try on multiple helmets is something you will have difficulty finding elsewhere.

Shipping
Quality

Date of experience: October 8, 2024

Thumbnail of user markk3130
GB
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Just needed a little lower hearing for a dual-sport ride on my '23 CRF450RL since stock gearing is for highway cruising and passing fly-by sound tests for EPA. Went from stock 51 to a 52, allowing me to shorten the wheelbase slightly as well, which was another aim due to the tight, technical trails I expected near Park City, UT. The JT Sprockets Racelite aluminum sprocket seemed to fit my requirements and was about $50. It fit perfectly, looked good and was delivered to the store for pickup within a few days. If I was going to keep the bike for a while or anticipated heavy mud, I'd get a steel sprocket.

Reason I chose this business:

Variety of product choices and I know the company founder.

Reason I chose this product:

See first answer above.

Shipping
Quality

Date of experience: August 30, 2024

Thumbnail of user joshuao352
Arkansas
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

This is hands down the finest motorcycle helmet I've ever bought. Expensive, but worth every dollar. Riding a hypernaked at triple digit speed & this helmet just cuts the wind. Is the wind noise an issue? Yes. That's why they include ear plugs. Having just come back to riding from a violent crash resulting in a TBI, I'm no longer squeamish about dropping almost $2k for a lid. The carbon fiber is gorgeous & pictures don't do it justice. The iridium is quite subtle. I also love that it came with a clear visor installed as well as a smoke visor. Swapping them out is too easy. This helmet literally hugs my head. I haven't messed with the 360 system because it just feels good where it's at. But it essentially allows a customized fit within the shell moving the padding.
I know it's expensive & there's other options that are just as capable. But, I was wearing a $300 modular helmet when I crashed. We face just as great, if not greater danger than MotoGP riders, but most only buy basic gear. I'll wear what the pros wear from now on.

Reason I chose this business:

I’ve been a long time customer of cycle gear.

Reason I chose this product:

Because I know AGV is the best quality helmet maker.

Shipping
Quality

Date of experience: September 10, 2024

Thumbnail of user chandlerb60
Utah
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

The helmet I ordered was fantastic, unfortunately I had to send it back because it was too small. The customer service was very helpful.

Simple and easy if you need to return a product. Just print and stick and send.

Service
Shipping
Quality

Date of experience: September 24, 2024

Thumbnail of user kevinw2598
Washington
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

My experience is great walked in the door greeted by the staff. The guy that helped me was very knowledgeable. I got a new visor for my Simpson helmet he is very willing to help me put in and show me how it works so if I want to change it down the line. Great people.

Quality

Date of experience: July 13, 2024

Thumbnail of user billb2541
Nebraska
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Ordered a jacket online. Was delivered on time, quality is good. Selection in the online shop is good.

Reason I chose this business:

They have a local brick-and-mortar store for easy shopping and returns.

Reason I chose this product:

One of the few jackets available in large tall size.

Shipping
Quality

Date of experience: September 24, 2024

Thumbnail of user jerryd1076
Georgia
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

You could see the delivery truck on the next street but delivered my tires the next day.

Reason I chose this business:

Great selection, good prices and generally prompt delivery.

Reason I chose this product:

I believe Michelin tires are the best tire for my riding and my bike.

Shipping
Quality

Date of experience: October 12, 2024

Thumbnail of user jeromec252
Wisconsin
2 reviews
0 helpful votes
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October 4th, 2024
Verified purchase

Everything went well. You didn't have the white I wanted but you did have the alternate, silver, that I ordered.

Reason I chose this business:

Prior experiance.

Reason I chose this product:

I have found SHOEI helmets are the only brand that actually fits the shape of my head comfortably.

Shipping
Quality

Date of experience: September 24, 2024

Thumbnail of user kenneths2191
New Mexico
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

A gift card is a good gift for a cycle person. My recipient will use it for clothing or accessories.

Reason I chose this business:

We have a local store in our area.

Date of experience: September 24, 2024

Thumbnail of user robertp5674
Canada
2 reviews
0 helpful votes
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July 8th, 2024
Verified purchase

New to motorcycling and been struggling with what gear works with my type of riding. Found these pants a Cycle Gear website and noticed that they have a physical location less than an hour's ride away. Decided to shop online and delivery was a breeze! Thanks so much!

Reason I chose this business:

Great website and product selection.

Reason I chose this product:

New to motorcycling and needed something functional and fashionable.

Quality

Date of experience: June 28, 2024

Thumbnail of user jeffm2628
Maine
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

First off cycle gear should not be in the business of changing tires. They are too cheap to hire a mechanic so the may rely on front of counter people when they aren't busy. Not only are they inexperienced, it took them 4 days to mount 1 tire I brought in and I was number 3 on their so called list. I had to cancel my holiday motorcycle ride with friends because I don't have my tire.

No one can do anything about in store problems . No one to talk to as usual just a run around .

Reason I chose this business:

I’ve bought parts online and in store before. Won’t be going back now

Reason I chose this product:

Use before.

Service
Quality

Date of experience: July 3, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

Thumbnail of user justinb1839
Texas
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I have purchased several products from Cycle Gear in the past few years and always been happy with the service and products.

Reason I chose this business:

Product selection

Reason I chose this product:

Easy to get and what I needed.

Shipping
Quality

Date of experience: September 23, 2024

Thumbnail of user hald49
New York
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

They go out of their way to help us disabled vets! You guys rock!

Reason I chose this business:

Previous experience

Reason I chose this product:

My own research

Shipping
Quality

Date of experience: October 12, 2024

Thumbnail of user milosp13
Washington
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Great team at Seaside cycle gear.
I will keep being their customer.

Quality

Date of experience: October 12, 2024

Thumbnail of user willies379
Washington
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

For what the product is I guess it's fine. Intallation was a pain as it's just zip ties in tight places. But what made the experience worst is that the package itself took 2 weeks for delivery and when it arrived the packaging looked like it had gone around the world as it literally arrived in Hawaii before it came back to Texas.

Reason I chose this business:

Prior customer

Reason I chose this product:

Like what it looked like in the picture

Quality

Date of experience: July 6, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Thumbnail of user seank754
Rhode Island
1 review
0 helpful votes
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July 17th, 2024
Verified purchase
• Updated review

My $700 jacket arrived used and coverd in pet hair. The in-store sales people where great and did everything in there power to make it right. Promised a replacement and got Cycle Gear to comp next day shipping on a replacement along with a decent promo discount. Now the bad part. That was July 2nd. It is now July 7. I still have yet to receive my replacement jacket. Pretty upset at this point.

I was told sorry there is nothing more they can do

Reason I chose this business:

It's the o ly local store I could order to to try on the jacket

Reason I chose this product:

Leatt is a top quality brand

Service
Quality

Date of experience: July 7, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

We are sorry you had that issue. I see that your order was processed 7/3 to ship the next business day Next day ai( which is also business days) with the Holiday the item was set to arrive 7/8 and shows delivered. If you did not receive your order Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.

Never have anything in stock at the store
November 10th, 2023
Verified site experience
• Previous review

Never have anything in stock at the store. Impossible to try items on before purchasing

Reason I chose this business:

To hopefully stay dry.

Date of experience: November 9, 2023

Thumbnail of user jasonb938
Maryland
2 reviews
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

I wish the brick and mortar store had a better selection. At least when I make the 1.5 hour drive to the store, I can generally try things on for size, then go home and order them online.

Reason I chose this business:

No many other choices out there with brick and mortar.

Reason I chose this product:

Must have a helmet; better yet, one that fits.

Shipping
Quality

Date of experience: September 1, 2024

Thumbnail of user aaronm1382
Arizona
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Got an email stating that the item was at the cycle gear store the day after I ordered it. Went to the store they didn't have it said it might be on their way but didn't know. Then it showed up at my house mysteriously a couple days later.

Shipping
Quality

Date of experience: August 10, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user morganc394
Arizona
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Do not order on a Friday! 2-day deliver only means during the week. If you order on a weekend it will take 6 days instead. The website said a store had plenty Instock but when I arrived they had none.

Quality

Date of experience: July 2, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

Our expedited shipping is business days. We do apologize the item you ordered was not eligible for expedited shipping because of the lithium battery component. It was required to ship standard ground.

Thumbnail of user thomasa1946
Arizona
2 reviews
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Good selection and good prices. Tires were delivered to the Peoria store in just 3 days. Manager and employees were very helpful. Made sure a tire installer would be available since I live 65 miles away. Was able to wait a short time for installation at the store. Great service and friendly staff.

Reason I chose this business:

Good prices and sale items.

Quality

Date of experience: July 2, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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