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CycleGear has a rating of 4.7 stars from 5,998 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,927 reviews
I ordered two tires. The shipping from time of order to the Modesto store was very quick, I believe only two days and the I picked them up in store. Nothing against CycleGear, but one of the tires wasn't as new as I would have hoped. The rear was made in early 2024 the front was early 2023, not an issue at all. Got both mounted and they look and perform great on the bike.
They had both my front and rear tire size in the same tire available.
Metzler makes good tires. I was looking for a balance of longevity and performance and the cruisetec tires offer that.
Date of experience: August 14, 2024
Went to North Austin location and Alberto gave me outstanding service with help to select the right good-fitting helmet. Very knowledgeable! Also helped to get it purchased online before leaving store.
Wide selection of helmets that could be tried on in store.
Good fit for purpose of my biking.
Date of experience: June 24, 2024
Ordered and received a Sedici Chicane jacket to replace my worn out Joe Rocket. Couldn't get my arm into the right sleeve. The inner liner of the sleeve was twisted and sewn into place. Returned and ordered a Joe Rocket jacket elsewhere.
Returned.
Recommended by the employee.
Date of experience: August 23, 2024
Staff were helpful and knowledgeable about the products they were selling. It's nice that most of the workers also ride.Although they didn't have what I originally went to the location for, they had an good understanding of both the product I wanted and the completely unrelated item I ended up buying.
Great customer service.
The price and the quality.
Date of experience: July 11, 2024
Ordered a Quad-lock setup w/dampener through a salesman at the Albuquerque CycleGear - very professional and helpful, and even double-checked their order and found that they had ordered the riser mount vs handlebar mount - they called up the order fulfillment and instantly fixed it with no charge to me (the handlebar mount was $5 more). Received it quickly.
Decent inventory
Works well with phones, vibration dampener definitely helps with single-cylinder vibes.
Date of experience: August 11, 2024
I brought my damage helmet in, and they helped me order the parts, I received the parts in a couple of days and all is good
Date of experience: September 22, 2024
Local store is very dependable with great stock and outstanding professional customer service.
Fast shipping and the product was factory fresh.
Date of experience: September 12, 2024
Went into my local store and talk with the staff and they were super helpful at finding the products I needed on the website and getting it ordered for me. All the items came in faster then expected and when they called and told me they were nice enough to hold them for me till I was able to get down there. A+ team
Local store with knowledgeable staff
Fit my needs
Date of experience: August 8, 2024
First and last purchase in 3 years. Really horrible store customer service has driven me from buying from cyclegear. Too bad. I used to buy a lot from them.
Regional manager listened but didn’t do anything as far as I know.
Date of experience: August 24, 2024
I wanted to take a moment to commend you for the outstanding service I received during my recent purchase. I ordered the Shoei SRL-Mesh Bluetooth Communication System by Sena, and it arrived promptly and in perfect condition.
Your efficiency and dedication to customer satisfaction are truly appreciated. It's always a pleasure to do business with a company that values its customers and delivers on its promises.
Thank you again for the excellent service. I look forward to shopping with Cycle Gear again in the future!
Date of experience: August 14, 2024
Cycle Gear has and always will be my first choice of business when comes to motorcycle gear and accessories. By far, this company has always show professionalism when in any of their stores. Many thanks to you all. Blessed
Fast delivery, Courteous staff, clean atmosphere and souch more than what words can put forth.
Keep my bike running and looking good. Yes!
Date of experience: July 12, 2024
Went in store to try on the black version in a 43, found these 50% off on their site in 42 and brown and I really like the brown. Fits great, true to size for me and feels great on the couple rides I have used them to commute.
Convenience of a storefront to talk to employees and be able to try items on. I also purchased Street and Steel riding jeans at the same time that are pretty nice as well. They were suggested by an employee when I was picking up my TCX's.
Style, comfort, waterproof.
Date of experience: July 14, 2024
I ordered the jacket and it arrived in 2 days, I ordered the armor and it arrived in 2 days - no complaints! The Analog jacket has a good amount of adjustment options to make it fit just right and the mesh fabric will hopefully allow me to ride in this jacket in the summer with the internal layers removed. The armor fits well into the jacket and has a much more absorbent texture and feel over the stock armor that comes in the jacket. As they say; "I hope I'll never need the protection, but it's nice to have". Ride safe out there
Date of experience: March 29, 2024
I had a great experience when I decided to go into cycle gear looking for a helmet, the person who helped me was very knowledgeable and helped me find the right helmet for me, we did have to order my helmet but it arrived quicker than I expected I'm very satisfied with cycle gear
Because I heard they have a large variety of products
The helmet I chose was the one that fit me better
Date of experience: August 19, 2024
Diego was very helpful. Found the seat online quick order and a quick delivery. Seat was a perfect fit and looks great!
Good customer service on past purchases
Online reviews and you tube videos. All had excellent reviews
Date of experience: September 22, 2024
The gloves I ordered fit great. They staff members were nice enough to hold them for me since I couldn't pick them up for 2 weeks. Erwin was who helped me and he was great. Super fun guy, super knowledgeable. He gave me lots of advice for my next upcoming track day. Great store!
It has all the stuff I need at a good price
I needed longer gloves for track and I like alpine stars
Date of experience: July 13, 2024
The product is what I was looking for but the shipping was horrible. It was shipped out within a day but I didn't receive it until about 10 days later.
She wa knowledge.
Good products
Good review
Date of experience: September 3, 2024
I love going to my local store and checking out the new stuff the only problem is all the items in the store are either beginner cheap stuff or really high end there is no stuff in the middle which is where you get the best value. So you wanna give the company business and order online but then it takes 3 days to even ship the order that's ridiculous it's 2024 ship same day or next day everyone does but taking multiple days to ship a item shows not being organized. I'll be ordering somewhere else for now on just due to the inability the shop within a reasonable amount of time transit time is one thing time to ship is pure laziness
The team member in store always are helpful
Because of other customer reviews
Date of experience: June 22, 2024
I purchased a Pirelli Diablo Corso tire for the front. The product is good and so was the online service. I even had an employee from the local store reach out online when I posted the situation I encountered to a local Facebook group. His name is David Perez@ Cycle Gear San Antonio, and I sincerely appreciate his offer to put a tire on hold for me. I believe this praise should be given because he did go above and beyond to aid. I didn't go to the store to purchase as I had made my purchase online while I was waiting for a tow and opted to have the tire shipped.
There's a local store and prices are always great.
I choose Pirelli because I have experience with the Corso line and it's performance for street use.
Date of experience: July 11, 2024
The crew in Mayfield Geights OH CG are awesome at suggesting things to improve my riding experience. They have great attitudes, a clean shop and always wearing a smile when I walk in. Keep up the great work!
Staff helpfulness
Quality gear
Date of experience: August 10, 2024
I knew what I wanted and CG had it. Placed the order online, had it shipped to my local store. Two days later the store was calling telling me it arrived! What!, even though they said it would be a couple more days. Great customer service.
Great customer service, quality products.
Knew what I wanted
Date of experience: July 2, 2024
Half the fasteners were missing from the centre stand. I called and spoke to a service rep, and they approved a return, but I don't know what's happening with the process. The part was received three days ago, and there are no updates on my order online. No one has reached out, and I don't know if they're refunding my money or sending a new part.
Half the fasteners were missing from the centre stand. I called and spoke to a service rep, and they approved a return, but I don't know what's happening with the process. The part was received three days ago, and there are no updates on my order online. No one has reached out, and I don't know if they're refunding my money or sending a new part.
Convenience
Alt Rider has a good reputation
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 27, 2024
We are sorry you had this experience we will be contacting you to help get your issue resolved. We see your order was refunded in full to your original form of payment on 6/28.
Shipped fast and delivered in a timely fashion. Great job and just what I needed for my track day.
Had all of the products I wanted in one place and one order.
Quality products at a reasonable cost.
Date of experience: September 30, 2024
Payed for a next day shipping and it shipped a day later. Would be nice if I had got an email saying it was delayed and not charge for next day shipping.
I always shop at cycle gear online and at local store. Most of the time the store just doesn't have what I am looking for.
I needed to do service on my bike got items shipped separately even though it said everything is in stock.
Date of experience: September 3, 2024
I always leave with a smile on my face because the customer service and the product is always great. This the main reason I shop at Cycle Gear. The prices are also reasonable on most of the products. I enjoy how the sales represenitives welcome you when you walk into the store and they let you know that they are there to help you. Always friendly, professional, and helpful.
First of all, I have a gift card. Secondly, there is a cycle gear store near my home. Last, but not least, the miltary discount and the great prices. Except on oil. Why are your oil prices so high?
Date of experience: August 12, 2024
They had the exact item I needed. I had it delivered to the store so no shipping cost and it came quickly. Very happy with the process.
They always have what I need
Date of experience: September 21, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.