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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 5,993 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    664
  • Value
    14
  • Shipping
    2358
  • Quality
    5802

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,103
Neutral
172
Negative
159
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18,913 reviews

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Reviews (5,993)

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Reviews that mention popular keywords

cycle gear (947) shopping experience (80) customer service (518) right size (33) couple days (23)
Thumbnail of user kimberlyl2050
New York
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Awesome jacket and awesome deal on the price! We are very happy

Reason I chose this business:

To find a good quality leather jacket for my husband

Shipping
Quality

Date of experience: September 30, 2024

Thumbnail of user michaels13776
Florida
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Ordered some new shinko 241s for my bike and some tubes, they showed up in 3 days!

Reason I chose this business:

Better peices

Reason I chose this product:

New tires for my Eride Pro

Shipping
Quality

Date of experience: September 27, 2024

Thumbnail of user danielb4080
Florida
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Had a great experience shopping with cycle gear. Ordered online but needed to return because alpine stars boots run a size big. Took the return into the store and they took care of it fast and efficiently! Will be coming back for any of my gear needs. Great experience

Reason I chose this business:

Friend referred me

Reason I chose this product:

Alpine stars is the best

Shipping
Quality

Date of experience: July 29, 2024

Thumbnail of user jeffreyr1529
California
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I ordered two items and got both the same day as it said I would. Packages were packaged well to avoid damage as one of them was a visor.

Shipping
Quality

Date of experience: September 2, 2024

Thumbnail of user mariob69
California
2 reviews
0 helpful votes
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September 22nd, 2024
Verified purchase

Purchase went smoothly and great price for my purchase. Super fast delivery and outstanding customer service.

Reason I chose this business:

Best price and delivery. Had what I wanted that was bike specific.

Reason I chose this product:

Was a previous customer with them.

Shipping
Quality

Date of experience: September 12, 2024

Thumbnail of user kevins2559
Washington
2 reviews
0 helpful votes
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September 12th, 2024
Verified purchase

Tires showed up on time, and the guys worked me in and got 'em mounted sooner than expected. All good.

Reason I chose this business:

Service and nearby store.

Shipping
Quality

Date of experience: September 2, 2024

Thumbnail of user michaelc10514
Alabama
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Installation wasn't fun because the torque heads on the bolts on the motorcycle were really tight and stuck but once they were off it looked great and helped keep wind down some

Shipping
Quality

Date of experience: August 26, 2024

Thumbnail of user caseym457
New Hampshire
2 reviews
0 helpful votes
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August 25th, 2024
Verified purchase

Chad, at the Manchester NH store was absolutely amazing to deal with. He had just spent 2 weeks at Sturgis and could have been too tired to deal with my return and repurchase of a Mustang seat however he wasn't.

He explained the return process and was so patient. Took the time to cross reference the Mustang web site and CycleGears web site to make sure the stock photos used were accurate. Explained in great detail the difference of the two seats and took out a measuring tape from the closet out back to make sure the dimensions were correct in what i needed.

He was amazing at customer service and even showed me pics of Sturgis and how J&P, Revzilla and CycleGear were great vendors and great to work for. You have a customer for life!

Chad, at the Manchester NH store was able to chat with customer service and they answered his questions in front of me quickly and professionally.

Reason I chose this business:

Awesome Manchester, NH store to see and try on gear.

Reason I chose this product:

Great price point and the customer service in the Manchester, NH store is awesome.

Service
Shipping
Quality

Date of experience: August 15, 2024

Thumbnail of user kellyp1604
Pennsylvania
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

The guys at the local store were extremely helpful! Worked with my son to find the correct fit.

Shipping
Quality

Date of experience: September 29, 2024

Thumbnail of user joee595
Illinois
2 reviews
0 helpful votes
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September 22nd, 2024
Verified purchase

I ordered the cheek pads. They showed up at the store. I rode the bike up there, and boom, cheek pads. Way better than shipping.

Reason I chose this business:

Best bang for the buck

Reason I chose this product:

I needed a different size cheek pad?

Shipping
Quality

Date of experience: September 12, 2024

Thumbnail of user dond765
Ohio
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

You're making me write this when I do not want to. Please do not do this again

Shipping
Quality

Date of experience: September 30, 2024

Thumbnail of user alexr1731
Florida
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Lost mine that came with the helmet, ordered these, fits exactly as it should, no issues.

Reason I chose this business:

Good reputation

Reason I chose this product:

Lost original, so I needed replacements

Shipping
Quality

Date of experience: September 30, 2024

Thumbnail of user oscari55
Guatemala
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Good products, came early, I bought pair of boots and a week later are $50 dollars down,

Reason I chose this business:

Shop online

Shipping
Quality

Date of experience: September 30, 2024

Thumbnail of user rickw1002
Oregon
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Cycle gear posted a special on some REV IT shoes that were interesting to me. I took a look at them online and felt they were a good value. Purchased them on the spot, they showed up within a few days. They fit great!

Reason I chose this business:

They are a known vendor, both with brick and mortar and in conjunction with RevZilla. I’ve known them for a long time.

Reason I chose this product:

A solid Street riding shoe that looked OK off the bike.

Shipping
Quality

Date of experience: July 30, 2024

Thumbnail of user lees1216
Georgia
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Motorcycling is new to me. Fortunately, I spent time with Dillon who helped me select the right helmut. We tried on several brands and models and ultimately selected the right color and the right fit. This was shipped to me at my home and came quickly.

Reason I chose this business:

CycleGear has a great selection. It's difficult to purchase a helmut, or Cycle Gear without trying it on. And you can't do that on the Internet. CycleGear was fully stocked.

Reason I chose this product:

My sales representative was quite helpful

Shipping
Quality

Date of experience: August 1, 2024

Thumbnail of user rickm1368
Oregon
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

It won't stay connected with my phone. I went back to cycle gear for help. He told me it needs updated and to just plug it into my computer, all that did was charge the helmet.

Was not any help.

Reason I chose this business:

Previous customer.

Reason I chose this product:

It was recommended.

Service
Shipping
Quality

Date of experience: August 15, 2024

Thumbnail of user markd4019
Virginia
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

They didn't have one that fit me in the model I wanted so the employee told me I could order it online. She also offered to do so at the store, but since I was getting one with Bluetooth I wanted to wait for my son to go by and make sure he liked the helmet I picked out. He did and we ordered them online. Delivery was fast and we love our new helmets!

Shipping
Quality

Date of experience: July 26, 2024

Thumbnail of user costelc4
Arkansas
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Awesome. Well done! A very good experience. Product that I have ordered came in a timely manner. Thank you!

Shipping
Quality

Date of experience: September 2, 2024

Thumbnail of user markg4060
Washington
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Good price, fast shipping, great product. Very happy overall. Love that I can wear under a regular jacket or a jersey depending on the weather.

Reason I chose this business:

Quick shipping and good price

Reason I chose this product:

Love that I can wear under a regular jacket or a jersey depending on the weather.

Shipping
Quality

Date of experience: September 1, 2024

Thumbnail of user bryang655
California
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

When I walked in, Ian greeted me and asked me if there was anything he could help me with. He made sure my order was correct, and that it was the correct size. He also gave me some information on alpinestars gloves which was very helpful.

Reason I chose this business:

I chose cyclegear simply because they are the closest shop to me. The staff is always knowledgeable on all them products I’m looking for.

Shipping
Quality

Date of experience: August 5, 2024

Thumbnail of user rayi209
Texas
1 review
0 helpful votes
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October 9th, 2024
Verified purchase
• Updated review

Great products and service. RPM membership and veteran discounts much appreciated

Shipping
Quality

Date of experience: September 29, 2024

Always Great with Cycle Gear
May 1st, 2024
Verified site experience
• Previous review

Always Great with Cycle Gear. Service always smokes the local RN dealership, which is lame!

Reason I chose this business:

Staff at local store. Great products and service.

Date of experience: April 21, 2024

Thumbnail of user chadb692
Tennessee
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Cycle Gear shipped the item quick fast, and in a hurry, the product arrived well packaged, and I have no complaints about the company. Unfortunately due to a manufacturing defect on the helmet I ordered in conjunction with a seperate design flaw, I'm left slightly disappointed with the manufacturer. The first defect being the chin curtain retention point didn't hold up. The second was although the sizing and fit were perfect, adding a Bluetooth comms device speakers was made the helmet fit overly tight due to shallow speaker pockets

Reason I chose this business:

I've known about CG from days prior to time on two wheels along with Revzilla and J&P. Cycle Gear has been great about restocking items, even in challenging times, in an abundance of size and variety.

Reason I chose this product:

I chose the product after a few hours of research, reviews, and convincing myself I didn't need a high end carbon fiber helmet for infrequent riding schedules.

Shipping
Quality

Date of experience: July 23, 2024

Thumbnail of user scottj1706
Texas
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

The only ting lacking is having better (more) photos of the products. I was purchasing a jacket, and I wanted to see all the openings, zippers/vents, layers. It wasn't clear with the existing photos.
Granted, some products have more/ better photos than others.

Reason I chose this business:

Best selection by price.

Reason I chose this product:

Price for quality.

Shipping
Quality

Date of experience: August 5, 2024

Thumbnail of user kylew854
California
1 review
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase

Easy to find what I was looking for, shipping was quicker than estimated

Shipping
Quality

Date of experience: September 28, 2024

Thumbnail of user anthonyq407
New York
2 reviews
0 helpful votes
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October 2nd, 2024
Verified purchase
• Updated review

Easy to use website. Great selection, really happy with the quality of the fox gloves I bought

Reason I chose this business:

Great customer service

Shipping
Quality

Date of experience: September 22, 2024

Friendly knowledgeable staff
June 13th, 2024
Verified purchase
• Previous review

Received great in-store help from knowledgeable staff. They ordered me an item that was delivered quickly. Thanks again!

Reason I chose this business:

Reputation and location.

Reason I chose this product:

Summer weather

Quality

Date of experience: June 3, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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