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CycleGear has a rating of 4.8 stars from 5,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,877 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Was supposed to come thursday and rhen friday and then it came saturday but i think it was because of the bad weather so its fine just had a little delay
Closest gear shop
Employee recommendations
Date of experience: August 10, 2024
The Counter guy was very helpful in getting the same that I had. The Michelin took five days to come in. They called when it came in. Now I will remove the wheel and have Cycle Gear mount and balance it for me.
Close to home
I wanted to use the same replacement parts.
Date of experience: July 20, 2024
Jessie at Dublin cycle gear deserves a raise. This man went above and beyond what he needed to do to help me track down parts for my 1992 Suzuki. Even though he got busy he followed up and made sure I was able to purchase what needed. Thank you!
Not many brick and mortar places to find motorcycle parts. Thank you for being available!
I needed them
Date of experience: July 4, 2024
Cycle Gear staff at the Plano store; Chris, John and Cindi are excellent. Great Customer Service skills and very knowledgeable about the products. Could not ask for better staff.
Not as happy with the original Cardo Edge Duo that I bought. Had to return it and get a new set. In addition, the external boom mic that I purchased for a 'Halfie" helmet was also defective and had to be replaced. The 2nd Edge works fine, but it took a lot of time trouble shooting the original equipment and then revisiting the store to buy a new set. Something that expensive should not have failed.
Because of their pricing, knowledgeable and courteous staff and installation support.
Supposedly the Edge was the most technological advanced and the best quality. Like I mentioned earlier, that was not true with my original purchase. The 2nd set works fine.
Date of experience: August 5, 2024
Leather jacket fit perfectly which I based on prior reviews. It arrived very fast and I loved the fact that first time buyers got a discount. Love this site!
Cost and return policy
Date of experience: August 3, 2024
Very Kind Service, I went to the Pensacola Store and ordered my helmet (Bell Qualifier Black and Gray) Fast shipping as told it would be,Friendly rep. Would recommend to anyone
Just checked on the shipping
Liked your website
Always wanted a Bell
Date of experience: August 30, 2024
The team at Cycle Gear went above and beyond to help me find the right ADV jacket. It is a big purchase and it needed to be right. The guys were professional and helpful in getting in a new size and processing a return for me.
Return a faulty product and order a replacement from a different brand.
Local and great selection.
Klim is the best in the market, super expensive but worth it.
Date of experience: July 23, 2024
My package came a day later than originally expected. I was so excited to get my new riding jeans. I loved the stretch, but the fit was too big in the waist and the inseam was a little short. The length of the pants was just long enough when standing. So it was way short for riding. I will be spending them back. I was so disappointed, especially after the late delivery.
My husband and I have been customers for years. We love the customer service, knowledge of the staff and was of doing business. They also have a few women's choices for gear at the store. Unfortunately, most of the sizing is not for women my size. But it's good to get an idea of what may need to be ordered.
I read the reviews and the product description before my purchase. I thought these jeans may be exactly what I needed in a riding jean for a curvy figure. Unfortunately, they fit poorly.
Date of experience: July 22, 2024
Needed spools for the rear of my Z900, and wanted red if possible. The salesman quickly consulted his online inventory, then showed me exactly what I was looking for. Two days later I had them. Simple!
I dealt with Cycle Gear’s Matthews, N.C. Location many times in the past, always with pleasant results. This Buffalo location proved to be equally competent.
So I could use my Trackside stand to lift the bike.
Date of experience: July 10, 2024
Like others have said, the size runs small so get one size bigger than you think you'll need. I do with the built in visor had an option to not be tinted. Going to order a clear visor so I can ride at right and not worry about wind/bugs getting in my eyes.
Good price and fast shipping
I trust the quality of Bell helmets.
Date of experience: July 4, 2024
Good products fast shipping cycle gear has always been on top of there game simple website. Like it should be!
Always good service
Date of experience: September 3, 2024
Return patron
Date of experience: October 21, 2023
Great product that I could not find at my local superstore. Fair price and free shipping.
Comfortable boot
Date of experience: September 21, 2024
Quick shipping, good price, exactly as ordered! Guy at the shop was super helpful
Convenience and specialty items for bike not found on Amazon
Needed them
Date of experience: September 21, 2024
I was pretty satisfied with going to shop in the store and found some stuff that I needed. The employees were very nice and helpful. They were knowledgeable in the products sold because they are riders themselves which I appreciate. Products were organized to a point where most people could easily find them. The problem comes when wanting to find specific products though, throughout the gear I found that there's only a handful of different brands to try on for different items and none of them were what I or the others that I brought into the store were looking for. It seemed that only the lower dollar items were stocked in the store and the higher priced (which I was looking for) ones could only be found online. I understand that keeping pricey items out of stores keeps revenue from dipping but some of the riders would be more inclined to buying high dollar items if the could try them on before buying especially since that's our protection when we ride.
The product that I chose was a repurchase of what I bought at a different store due to an accident. I like to stick to what I know so I found the same item closer to my home.
Date of experience: July 10, 2024
I've bought tires and gear from Cycle Gear for years. I always get great service both on line and in the store.
I choose CycleGear because of great people and the service I get when I go into the store. Because of that when I need something I check cycle gear first.
I chose this particular tire due to past good experiences with this brands performance for my bike and riding style.
Date of experience: August 29, 2024
Always Great! Great Tire Pirelli rosso 4 shipped to store in 5 days, They called me and I brought the rim to the store the next day it was ready!. The three young men deserve kudos they did exactly what they said they would these days that's five stars. This coming from a guy who has been Ridin' since 1968, Thanks again.
Consistent quality service.
Date of experience: July 10, 2024
Went into the store in Allentown and was helped by an associate. This was our first time purchasing a helmet. Tbe store did not have what we wanted in color and size so they ordered it online.
Very helpful.
It is in my area
Need helmet for rider course.
Date of experience: July 10, 2024
This was our second Bike cover we purchase thru Cycle Gear as they were the same cover and the lasted one was several years old (in the Texas heat be luck it last a year). We have purchase a lot of stuff from Cycle Gear online & in store and we have ever had a problem.
Good quality and a lot to choose from.
Date of experience: July 27, 2024
Outer packaging and inner packaging of box was soaked, dried out taped, and delivered wasn't very bad condition, but the motorcycle helmets seem to be OK
Gave me a number to call I called. They didn’t seem to care except that the product was OK.
Date of experience: August 8, 2024
I absolutely love these, I looked at the other reviews and took the advice to order a size up. They are tight but stretchy enough to fit well. I imagine they'll be excellent in the autumn but they are multilayered and get very sweaty when out riding on 90 degree Fahrenheit days.
Date of experience: July 18, 2024
The saleswoman Lorena was very knowledgeable and helpful. I tried several items, and she gave me thorough information about the products for the purchase on that day and future purchases.
It's the only motorcycle gear store that I know about.
I like the modular helmet.
Date of experience: August 14, 2024
I called my local CycleGear store and ordered over the phone a Dunlop Trailmax Mission Tire
REAR, 150/70B18 70T TL. It was delivered the same week as ordered. I'm just waiting till I wear out my current rear tire on my KTM 890 Adventure till I have the new tire installed.
Offers great motorcycle related product selection
The tire has good ratings and fits my riding style.
Date of experience: August 25, 2024
I purchased the wrong size gloves from the knoxville location and i dealt with Josh at the knoxville location and he was so helpful and made the return, transaction, and order so easy and painless. Thank you Josh!
Date of experience: July 23, 2024
Came in store (harrisburg) to shop for a helmet. Looked around and went to ask the salesman question about it. And end up buying a shoei rf1400 plus a photochromic visor. The visor wasn't in stock so he offer me to ship it home to Canada. He arranged everything and explained all the particularity on the helmet (pinlock)
Overall best customer service i ever had
It was well rated
Because salesman made me try and make sure i was comfy in it
Date of experience: August 6, 2024
Easy to find easy to pay 👍 most stuff ships quick I really like having a store nearby, pickup gear and returns are simple.
Date of experience: August 27, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
