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CycleGear has a rating of 4.8 stars from 5,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,874 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
I bought these for my granddaughter, but they were huge. They actually fit my adult son.
Good products at competitive prices.
They were described as youth, soI bought them for my 9 year old granddaughter. They were huge, but she will grow into them in a few years.
Date of experience: September 17, 2024
Products were ordered on a Monday with expected delivery on Friday. I was pleasantly surprised when the accurately filled order arrived on Thursday.
Ptoducts i needed at a good price, and with good response time to receive the order.
Fit my needs. Good quality at a good price.
Date of experience: August 24, 2024
Gear pro was knowledgeable and helpful. Great service. I'll be back.
First visit. I wanted to see what they had and what kind of prices
Met my needs at a reasonable price.
Date of experience: July 3, 2024
My experience is great walked in the door greeted by the staff. The guy that helped me was very knowledgeable. I got a new visor for my Simpson helmet he is very willing to help me put in and show me how it works so if I want to change it down the line. Great people.
Date of experience: July 13, 2024
Overall good experience. I love the boots, the delivery was on the slow side but that's FedEx's fault.
They’re always very helpful
They are very comfortable
Date of experience: August 29, 2024
Everyone at the Wade Hampton location in Greenville, SC were very knowledgeable and made me feel confident in my purchase.
The overall reviews being positive and had the gear I wanted to try on before purchasing.
I am all about safety and doing research on brands and which one will protect me the most brought me to this purchase.
Date of experience: September 7, 2024
Good product and this one shipped fast. No issues at all and happy with turn around time
Increase torque
Date of experience: September 10, 2024
The product is awesome. The delivery time has a bit to be desired.
I complained (justifiably so) about the late delivery time and was compensated because of it.
I’ve had overall good experiences purchasing here.
I needed a helmet that’s more versatile for changing weather.
Date of experience: September 16, 2024
Date of experience: April 12, 2024
Free shipping today.
Date of experience: November 24, 2023
New to motorcycling and been struggling with what gear works with my type of riding. Found these pants a Cycle Gear website and noticed that they have a physical location less than an hour's ride away. Decided to shop online and delivery was a breeze! Thanks so much!
Great website and product selection.
New to motorcycling and needed something functional and fashionable.
Date of experience: June 28, 2024
First off cycle gear should not be in the business of changing tires. They are too cheap to hire a mechanic so the may rely on front of counter people when they aren't busy. Not only are they inexperienced, it took them 4 days to mount 1 tire I brought in and I was number 3 on their so called list. I had to cancel my holiday motorcycle ride with friends because I don't have my tire.
No one can do anything about in store problems . No one to talk to as usual just a run around .
I’ve bought parts online and in store before. Won’t be going back now
Use before.
Date of experience: July 3, 2024
My helmet shipped incredibly fast! I received it quickly and it was perfectly packaged. Very happy all around with Cyclegear!
CycleGear has always been a well respected supplier!
I needed an upgraded helmet and wanted one that matched my current bike.
Date of experience: August 19, 2024
Ordered helmet in store and received it 3 days later. Great experience.
Date of experience: September 17, 2024
Great price & fast shipping. Thanks for the quality experience with my order.
Price & availability
Date of experience: September 17, 2024
The back protector I ordered had very poor sizing information and quite literally was huge in size for me requiring it to be returned. I plan to order a replacement whenever I get my refund however, after two calls to Alplinestars they were still not able to clarify proper sizing. Even the sizing on the product packing isn't clear. This may take up to two more orders to get the right size as the Alpinestars representative I spoke to on the phone wasn't even sure of which size I should order.
The return part went well, and a return shipping label was sent to me quickly. The replacement process is not that great having to get a refund then placing another and another order until I get one to fit takes too much time. At the very least instead of giving a refund, if the customer ok's it why not send them a replacement product of the new size until we get it right, if the manufacturer isn't going to provide good sizing information.
Variety of products, quality, and employee knowledge
The back protector I ordered fits a niche in my protection I needed to fill.
Date of experience: July 21, 2024
For what the product is I guess it's fine. Intallation was a pain as it's just zip ties in tight places. But what made the experience worst is that the package itself took 2 weeks for delivery and when it arrived the packaging looked like it had gone around the world as it literally arrived in Hawaii before it came back to Texas.
Prior customer
Like what it looked like in the picture
Date of experience: July 6, 2024
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue
My $700 jacket arrived used and coverd in pet hair. The in-store sales people where great and did everything in there power to make it right. Promised a replacement and got Cycle Gear to comp next day shipping on a replacement along with a decent promo discount. Now the bad part. That was July 2nd. It is now July 7. I still have yet to receive my replacement jacket. Pretty upset at this point.
I was told sorry there is nothing more they can do
It's the o ly local store I could order to to try on the jacket
Leatt is a top quality brand
Date of experience: July 7, 2024
We are sorry you had that issue. I see that your order was processed 7/3 to ship the next business day Next day ai( which is also business days) with the Holiday the item was set to arrive 7/8 and shows delivered. If you did not receive your order Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.
Never have anything in stock at the store. Impossible to try items on before purchasing
To hopefully stay dry.
Date of experience: November 9, 2023
The parts don't say if it comes with the bolt/screw or not so I have no idea if I can even put it on when I get it. Update it did come with the bolt
Date of experience: August 29, 2024
The parts don't say if it comes with the bolt/screw or not so I have no idea if I can even put it on when I get it
Date of experience: August 18, 2024
I am a size US10W in women's and was terrified that the Forma Swift Dry Shoes wouldn't fit. I got a size 42 and am very happy to say that they fit perfectly! I can wear socks comfortably and they aren't super hot. The reinforced ankle doesn't hurt and the inside is 90% waterproof. The ankle is not so definitely consider wearing pants that cover the top for added water protection.
The return policy is straightforward, prices are lower than most places and I have a membership that makes a huge difference.
I was looking for a street look in riding shoes and the Forma Swift Dry Shoes definitely look casual enough to wear with regular clothes.
Date of experience: July 25, 2024
Do not order on a Friday! 2-day deliver only means during the week. If you order on a weekend it will take 6 days instead. The website said a store had plenty Instock but when I arrived they had none.
Date of experience: July 2, 2024
Our expedited shipping is business days. We do apologize the item you ordered was not eligible for expedited shipping because of the lithium battery component. It was required to ship standard ground.
Good selection and good prices. Tires were delivered to the Peoria store in just 3 days. Manager and employees were very helpful. Made sure a tire installer would be available since I live 65 miles away. Was able to wait a short time for installation at the store. Great service and friendly staff.
Good prices and sale items.
Date of experience: July 2, 2024
Local cycle gear store didn't have ability to mount tires as website stated which created a headache to come up with another plan. Alternatives were much more expensive - probably wouldn't have purchased the tires through cycle gear if that was the case.
Ability to mount the tires purchased at a good cost.
Date of experience: July 8, 2024
Love this place but it's closing near me. Would hate to have to find a new place to buy all my riding gear.
Good selection, close to me, good prices
Always wanted a shoei helmet.
Date of experience: August 28, 2024
This helmet was a steel. I love the quality components like metal fasteners. It is a little snug but even with my speakers installed it's not unbearable. I love all the vents because it gives adequate air flow for my hot head. It does increase noise but that's too be expected. Great and easy chin strap. The only thing I don't like is the challenge to open the visor. I like to ride with just the tinted visor unless going over 60.
Previous customer
Price and features
Date of experience: June 27, 2024
Ordered my helmet from Cycle Gear and had delivered to store in case it didn't fit -- I could return it right there at the store without having to deal with shipping back, etc. Everything went smoothly. I was notified when it was in, guy at the counter got it for me in about 30 seconds, and I tried it on and walked around the store to make sure it was comfortable.
Availability of item and ability to ship to store.
Date of experience: July 4, 2024
Ordered a large sedici mesh jacket and arrived within 3 days and i'm very happy with it.
It’s super close, fair prices, n fast
I needed a nice armored jacket
Date of experience: September 13, 2024
Customer service chat was great, they helped complete the order so I didn't have any surprises after my large items delivered, they showed up via fed ex in less then a week! Thanks!
Date of experience: July 28, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.