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CycleGear has a rating of 4.8 stars from 5,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,874 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
I purchased a Pirelli Diablo Corso tire for the front. The product is good and so was the online service. I even had an employee from the local store reach out online when I posted the situation I encountered to a local Facebook group. His name is David Perez@ Cycle Gear San Antonio, and I sincerely appreciate his offer to put a tire on hold for me. I believe this praise should be given because he did go above and beyond to aid. I didn't go to the store to purchase as I had made my purchase online while I was waiting for a tow and opted to have the tire shipped.
There's a local store and prices are always great.
I choose Pirelli because I have experience with the Corso line and it's performance for street use.
Date of experience: July 11, 2024
I have not installed it yet. But had great service and the package was wrapped up real good.
It is only just motorcycle parts dealer in town. And I wanted to try Givi. I planned to pay in cash because I don't like giving my credit card information on line. But found cyclegear doesn't take cash for on orders. Had to buy a gift card to pay.
I heard good reviews on Givi engine guard.
Date of experience: September 15, 2024
Love my new helmet. Took a little longer than initially expected but it was well worth the wait.
Very responsive.
Reliable and great products
Needed a new helmet
Date of experience: September 15, 2024
Date of experience: September 4, 2024
I had a Wonderful experience overall. Would order from cycle gear online again.
Awesome
Date of experience: September 15, 2024
Date of experience: June 8, 2024
I knew what I wanted and CG had it. Placed the order online, had it shipped to my local store. Two days later the store was calling telling me it arrived! What!, even though they said it would be a couple more days. Great customer service.
Great customer service, quality products.
Knew what I wanted
Date of experience: July 2, 2024
No problems whatsoever. From ordering to receiving. Received quick and in great condition.
Had the product I wanted.
It had great reviews.
Date of experience: September 15, 2024
Half the fasteners were missing from the centre stand. I called and spoke to a service rep, and they approved a return, but I don't know what's happening with the process. The part was received three days ago, and there are no updates on my order online. No one has reached out, and I don't know if they're refunding my money or sending a new part.
Half the fasteners were missing from the centre stand. I called and spoke to a service rep, and they approved a return, but I don't know what's happening with the process. The part was received three days ago, and there are no updates on my order online. No one has reached out, and I don't know if they're refunding my money or sending a new part.
Convenience
Alt Rider has a good reputation
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 27, 2024
I ordered the rain suit size 4xl which normally would be slightly larger for me but this suit is too small but able to squeeze in it. Definitely need the sizes adjusted.
Date of experience: August 1, 2024
Went to the White Plains NY store,I tried a few different helmet brands and settled on Sedici Strada 3. I had the helmet shipped to my house because they didn't have the color I wanted in stock. It took about a week for the helmet to arrive. I haven't had a chance to ride with it yet. Overall I am pleased with the transaction.
I choose Cycle Gear because I was able to try different helmets instead of ordering online sight unseen.
I read reviews on YouTube.
Date of experience: July 10, 2024
Every person I dealt with at Cycle Gear was very courteous and knowledgeable about their products and made me feel like I was their most important customer.
Good selection of products and knowledgeable staff
I feel Arai helmets are of very good quality.
Date of experience: August 19, 2024
Tires came fast and were exactly as I thought they would be. Very fast and responsive.
Good prices
Right price for what I needed
Date of experience: September 14, 2024
More airflow than a biltwell gringo, less air buffeting and noise than a bell. Guy at the store took his time to show me all the helmets in stock. But since I found the Bilt fits me so well, I'm glad I got to save money and still get an ECE 22.05 rating.
Physical store near me.
Recommendation, fit, price point.
Date of experience: July 4, 2024
Every time I go into this location, I find the staff to be knowledgeable about the products and services. You obviously hire motorcycle people to work here! Not typical in today's market. I've ordered parts from this location and they come quickly. Thanks.
Because it’s close by and the staff is helpful and knowledgeable.
Date of experience: June 26, 2024
Jacket is good. However there is a foul smell (sweat like smell) coming from the jacket.
I hung it to air dry for a couple hours but the smell is still there when you bring the jacket close to your face. Not sure if it was a returned item from someone who rode in it.
Jacket is good. However there is a foul smell (sweat like smell) coming from the jacket.
I hung it to air dry for a couple hours but the smell is still there when you bring the jacket close to your face. Not sure if it was a returned item from someone who rode in it.
Date of experience: July 8, 2024
You can return your purchase within 90 days. In order to qualify product must be in new, unused/uninstalled condition. All original packaging and tags must be included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.Returns will be refunded to the original form of payment once the items have been received and inspected.
I paid for next day delivery and I received my order four days later very disappointed!
Date of experience: September 9, 2024
I was looking for an alternative oil filter as the factory Kawasaki w800 was close to $ 20.00. I found a good quality filter ordered 4 of them for $34.00. Very happy with the purchase. And I got them in 2 days.
Oil filters
Date of experience: July 8, 2024
They couldn't mount my rear tire because they didn't have the proper equipment. I think if you advertise tire mounting you should have all the equipment to do so. They also didn't have the proper valve to replace. I had to drive all over town to obtain. I've never had such an experience at other cycle shops in town here. However with all that said the employees were extremely nice and helpful on where to go to get the valve and mount the tire.
Friend recommended.
It was time for new tires.
Date of experience: July 17, 2024
Product was as described, size was right. Great price on close out item'
Date of experience: September 13, 2024
There was a shipping problem with FedEx but Cycle Gear was right on top of it. They contacted me, let me know there was a problem. Reordered my purchase and got it right to me. Excellent customer service. They were proactive and reached out to contact me.
Date of experience: July 8, 2024
I had purchased a headset previously which has a radio built in and wanted the same system but couldn't remember the exact name. I had trouble finding the unit on cycle gears website so I went to the manufacturers site, found the product there and then returned to cycle gear to complete the purchase of the desired unit.
I’ve gotten items from them before and they’ve worked out well before.
It fit my desires.
Date of experience: July 10, 2024
I buy my tire and other things from the Tacoma cycle gear and in the past they have always done my tire while I wait, but when I tried to warranty my rear tire I was told it would be 2 or 3 days before they could get to it. So now I will be going some where else
Date of experience: July 5, 2024
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Ordered 4 items total. Three arrived in perfect condition, but received one (Quad Lock Stem Mount) that had a damaged box and was missing crucial parts. The rest of the order was just a dampener and a phone case to use with the mount so it made my entire order pretty much useless. Terrible experience overall.
Easy accommodations in case there are issues. There’s one in my downtown area
Reliability and recommendation
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2024
We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at cs@cyclegear.com or give us a call at 1-800-292-5343.
So we can assist you and make this right.
Absolutely love this specific store. Greatest customer service. My wife bought an hjc modular helmet and I bought a complete track suit setup and what a pleasant experience.
I was at another store over on the beach side of Jacksonville Fl, not the same.
Love to shop on site and not always on line.
Affordability.
Date of experience: June 29, 2024
Ease of ordering. Quick delivery! Great notification through the process
Past experiences
Date of experience: September 14, 2024
These Web GoreTex boots from Alpinestars are good quality. I bought some of the original series of this boot >15 years ago, and after many many miles of riding in heat, rain and snow, they were looking pretty worn. Still without holes, mind you, but they showed the many years of use. In spite of this, they were still comfortable and (mostly) waterproof. I bought another set of the same boots because they are comfortable, last, and offer good protection without looking like a walked off the motorcross track.
Had them in stock and offer free shipping to a store near me.
Excellent prior experience with the same brand/style of boot.
Date of experience: July 9, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We are sorry you had this experience we will be contacting you to help get your issue resolved. We see your order was refunded in full to your original form of payment on 6/28.