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CycleGear has a rating of 4.8 stars from 5,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,872 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
I've never had a problem with CycleGear. Customer service has always been excellent. They are always happy to answer any question, even when I thought my question was kinda dumb. They just make shopping and choosing riding gear easy, both in store and on the phone.
They were the closest brick&mortar store that had the gear I needed. I’ve gone to the same store many time, with many questions, and then started going on line. I still go there to try on, and buy gear when store availability allows.
You offer the best products, with the information I need, so I can buy the safest products for my ride. Your products also lol badass.
Date of experience: June 11, 2024
Super Great workers! Great service!
The materials are in good shape
Good products
Great reviews
Date of experience: September 8, 2024
Lance is super engaged and was very helpful. I got great advice about the gear I bought.
Date of experience: September 1, 2024
If you have limited information go to these guys they are willing to help you.
Only cycle shop around.
Kool product.
Date of experience: September 8, 2024
Sales people were friendly and helpful. However, I did not receive a phone call when tires were mounted on rims. Store had rims approximately five days.
Best for my bike!
Date of experience: July 19, 2024
I like Cycle Gear for the easy website, good selection, and ease of returns. Ordering garments by a size chart is always a guessing game, and returning can be a pain and an expense. Having a local store makes that "exchange" process easy for items they don't already have in stock for me to try.
Date of experience: June 12, 2024
Full selection online and free exchange / return at local store
Date of experience: June 6, 2024
**Updated** Cycle Gear reached out to me within 24 hours and provided a credit to my account and an apology for the hassle. I've never had a negative interaction with their customer service, online or in-store.
First time having this issue with Cycle Gear. The Dunlop tire arrived with a completely collapsed bead rim because there was no insert to keep it open during storage/shipping. This made mounting the tire a royal P.I.T.A. And made it impossible to seat the bead. They couldn't seat it either. Had to take it to a Big Brand Tires that had a heavy duty shop compressor to get it seated & inflated.
Pricing and shipping speed
Date of experience: June 23, 2024
Back in stock is great! As soon as the correct size of the product was in stock, I received notice, clicked purchase and received promptly.
Thank you. I will continue to shop with CycleGear in the future.
Date of experience: June 27, 2024
The top case is solid and durable. Mounting bracket/plate was fairly easy to install on my KTM 1190R and fits well. The only issue I have is that the case only opens/unlocks with the key in place. Fairly inconvenient to always have to pull the key out of your pocket. It should close without the key, and only need the key when one wants to lock it. Other than that, a great value.
Date of experience: July 5, 2024
Love my White Shoei RF1400 helmet but needed thinner cheek pads, I bought the helmet at this same Cycle Great store, took my helmet in, they ordered thinner cheek pads for me. Took about 3 days to get, they also put these new pads in for me. Very knowledgeable and Super Customer Service here. I've always gone to Cycle Gear first, they always have what I want, if not, they'll order it for me, fast delivery to…Best MC Store ever……
Always have what in looking for, why go anyplace else..
High Quality and fits right.
Date of experience: July 23, 2024
Grateful for the service provided, everything was very smooth.
Coolest store in the city
I need to protect my hearing while riding
Date of experience: September 8, 2024
Description accurate, great price, fast shipping would do business again
Price in stock
Replacement
Date of experience: September 8, 2024
Bought a set of barkbuster plastics for my 300l. They were apparently the wrong set that does not attach to the standard wrap around metal guards and did not include screws. These worked.
Date of experience: July 27, 2024
Shopped in-store, and received excellent help, but they did not have the size in the style we wanted. They were able to order it for us to be shipped directly to us, which happened in a timely fashion.
Nearby store were we could try on helmets.
Good fit, good price, good features.
Date of experience: June 20, 2024
Great selection, got here on time, sizes fit good. Has good variety.
Date of experience: September 7, 2024
After purchasing new riding shoes I told the sales associate who sold me the shoes that I wanted to try on a couple of new helmets. He brought out one and then he was done with me and moved on to a new customer. It appeared to me there were at least 2-3 other sales associates not waiting on customers.
I noticed that the Pleasanton, CA store had a good review rating and it gave me a nice ride from where I live.
I wanted to replace my current riding shoes which are getting old.
Date of experience: June 20, 2024
Awesome fit and performance from the summer base layers. I ended up buying more after testing them on a hot day!
Date of experience: August 20, 2024
Shipping took 7 days. It was supposed to take 2. Looks like it got handed off to several different delivery services on its way to me.
Didn't have any answers other than what I could tell from Cycle Gear and the delivery tracking. He gave me $20 store credit for the issue.
Nearby adn good web site.
Existing Sena unit and needed to support it on my new helmet.
Date of experience: August 16, 2024
The product is excellent. But delivery time is not. When Amazon delivers in two days, waiting for a couple of weeks feels like waiting forever:-)
And yes, I chose a larger size, and it fits perfectly.
I like the shops and staff there. I have a subscription. So why not:-)
It looks great and it's affordable.
Date of experience: June 12, 2024
Had to return heated grips due to wrong size. Staff was very helpful with return process
Needed to return grips due to wrong size. Staff were helpful in return process.
Wanted heated grips with integrated controls
Date of experience: September 7, 2024
No issues with ordering off the website. My only gripe is the way Cycle Gear's Loyalty program is structured, with a fee. I think the return policy should apply equally for all customers and the Loyalty Program should be free to join and maintain.
They have a large selection online and brick and mortar locations as well.
Internet research and availability.
Date of experience: June 22, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
They fit fine, even though I'm usually a 47, they were out of that size, so I went with the 46 and it's still a little big bigger than expected. Great ventilation and breaks in easily.
Date of experience: July 16, 2024
The riding boots I got were very good. I am very happy with what I got and they are so useful to me.
Date of experience: August 19, 2024
Ordered a set of Pirelli Supercorsa SP V4s and the entire process from purchase to install was excellent. The tires showed up at the store within a couple days and they had the tires mounted and ready for pickup 2 hours after I dropped off my wheels. Communication was excellent with emails and phone calls letting me know when the tires arrived and when they were mounted and ready for pickup. Overall excellent experience.
Chose CycleGear because there is a local store close by so I could have the tires installed
Purchased these tires for my track bike, I've had excellent experience with Pirelli Supercorsas
Date of experience: July 3, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.