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CycleGear has a rating of 4.8 stars from 6,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,934 reviews
We ordered a dirt bike tire from Cyclegears and instead received a motorcycle tire that wasn't even close to being right. Son had to call and try to see why this happened. Then it was aggravating trying to send pics of the one they had sent and get the right one sent to us. I had to go to fedex and get the one they sent that was wrong sent back to them. We usually go to Cycle Gear to get what we need. This was more of a hassle to deal with. I did receive grips for the dirt bike that was correct. I don't know if I will be ordering online again.
Danielle helped us get the product we ordered sent, and shipping label to send the other tire back.
My son and grandson goes to Cycle Gear alot for items they need for their dirt bikes.
My grandson was needing a new dirt bike tire and new cushion grips for his.
Date of experience: November 30, 2024
Fast and easy! Easy to install, and it looks beautiful. I rode it and it kept most of the wind off my head.
Because I like the big variety of things that fit my motorcycle.
Date of experience: January 8, 2025
Ordered tube through the store, Adrian was very professional and knowledgeable. Received my order within four days. I also had the store replace the tube and they also balanced the tire/wheel assembly. I had my wheel with new tube within a week and ready to go...
I have used them in the past.
Good product for the application.
Date of experience: November 23, 2024
Bryce in customer service is fantastic. Helped me exchange a Christmas gift that was the wrong size at no added expense. So great!
Product and price
Date of experience: January 7, 2025
I ordered the helmet in store on Dec 20 with a expected arrival date of Dec 23. The helmet arrived Dec 21. My only complaint is the size of the helmet is smaller than the size chart recommends.
Local store
I like the modular rolling all the way to the back of the helmet.
Date of experience: January 3, 2025
Thank you for a speedy and accurate delivery. I appreciate the notification on availability on these cheek pads. I've been waiting a long time for them. Im happy with the renewal on my older helmet.
Fair price and speedy delivery.
Needed to renew the interior on my older sedicii strada ii helmet
Date of experience: December 18, 2024
I got next day shipping and handling! Which wasnt expected! Quick and easy! The product came as described! Cannot give product review yet since it has not been worn.
Date of experience: December 6, 2024
The quality of the globes are amazing and after referencing other peoples reviews I even decided to go a size up which fits great. My only issue is with the delivery time or carrier. I was given the wrong information to track the delivery so every day for 3-4 days it would say it would be delivered that same day. Once i received the correct tracking information it was handed off to another carrier which kinda made the delivery time be prolonged. Once I got the correct carrier that had my package they were also nearly 2 days late on the time.
they thoroughly helped me with my issue.
Date of experience: November 15, 2024
I went to CycleGear's website to get new tires for my motorcycle. The navigation was smooth, I could filter by the tires that fit my bike, the checkout and payment process was very easy, and I went to pick them up at my nearest store. It took me just a few minutes to complete the purchase, and a couple of minutes to walk out of the store with my new tires.
Because of my previous experiences buying at CycleGear, I trust them.
I had this tires before, I like how it feels riding with them and their durability.
Date of experience: November 22, 2024
Dainese Pro Armor II jacket was on sale and delivered on time. I really like the customer service focus of cycle gear. Wish more products like this were on deep sale (50% or more).
Good price on item I wanted. Closeout sale was almost 50% off regular price.
CE level 2 protection on elbows, shoulders and back. Chest protection also included. Great price
Date of experience: January 2, 2025
Great customer service, especially when there is an issue.
Price, service
Date of experience: December 28, 2024
Appreciate you CycleGear but I'm getting annoyed with the incessant spamming e-mails, even after opting out of all marketing e-mail. I hope I don't have to have my e-mail agent mark 'CycleGear' as Spam...
Local stores to check out products closely.
Style / reputation.
Date of experience: December 2, 2024
CG always easy to do business with - thanks.
Support local B&M stores when possible.
Date of experience: January 8, 2025
Tires were ordered and 5 business days later they were delivered to the store adjacent to my repair facility. Timely and efficient. The ordering process was straightforward.
Previous experience with Cycle gear
The tires replaced the same models and they performed well for 20k miles.
Date of experience: December 26, 2024
Helmet not in stock so tried on the same brand O'neal in store to be sure it fit., measuring your head only does not work. Need to try on. Measured as a Medium ended up with XL. Then ordered through Gilroy store. Sent to my house Everything worked out Great. Gilroy employees very helpful. Thanks!
Close to home
High safety rating
Date of experience: November 10, 2024
First, Josh and the staff at the Knoxville location do a fantastic job. They are the reason I continue to shop with Cycle Gear. I was disappointed with what I received. I had previously purchased a pair of riding pants for cold/wet weather. Ordered the same style, manufacture, and color, but summer/warm weather pants the same size as the first purchase and they arrived the correct size on the label but two inches smaller in the waste. Not sure how that happens.
Always pleased with Josh and the staff.
The staff that work at the store.
Same style and what I thought was going to be the same size.
Date of experience: November 15, 2024
Fast shipping and great customer service. I did have to contact customer service and they had my issue fixed so quickly that I didn't even have a delay in delivery time.
Outstanding customer service. handled my issues promptly.
Great prices
Co-worker referral of brand
Date of experience: December 23, 2024
Good products good prices. Delivery was quick. Unfortunately the jacket I ordered was too tight through the shoulders but was a really nice jacket. Return customer service was great!
Date of experience: December 27, 2024
I wanted gloves with better wrist protection as I've already injured them before in an accident. Being that I have small hands, the connected pinky & ring finger is something I have to adjust to but these gloves are perfect. I love the feel of them. 10/10 would recommend
Cycle Gear is 🔥
Better wrist protection
Date of experience: November 12, 2024
Staff at the cycle gear in Oxnard are the nicest and they are very supportive and give you plenty of time to browse and try on everything and makes sure you have the right fit.
Friend recommendation
To keep my head safe
Date of experience: December 23, 2024
Was very easy to return the product and get the right size ordered. To my surprise I got the new pair of REV'IT! Sand 4 H2O Pants the next day delivered. Happy with the outcome of my experience
Where else should avid motorcycle rider get his or her gear? LOL
Well made and half the price of Klim products in the same category!
Date of experience: December 23, 2024
Date of experience: June 16, 2024
I dont know
Date of experience: November 15, 2023
Awesome website. Easy to navigate.
Date of experience: September 30, 2023
I ordered a new helmet and back pack from here. Everything showed up on time (about 5 days) and in good shape. Overall happy with experience and will order from here again.
Date of experience: December 12, 2024
I ordered tires at cycle gear so the Roswell store could install them. It's close to me and convenient, so I did not use your competitor. When I finally got my order, the tire changing machine wasn't working. I had to drive all the way to Lawrenceville to another cycle gear and back to get the tires changed.
It was supposed to be convenient to get tires delivered and installed.
Dunlop tires and bark busters. Purchased after much research.
Date of experience: December 2, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Have to say, that the Cycle Gear in Mesa, AZ….has the BEST selection of gear! Went to the new store in Queen Creek, looking for ALL NEW GEAR for me! BOOTS, JACKET, PANTS, GLOVES….and they had NO SELECTION! Decided to head to the Mesa Cycle Gear the next day, and SO GLAD I DID! NIKKI, is the BEST Sales Person EVER! She knows her brands, did NOT hard sell me, explained the good and the bad points, on EVERY ITEM that I needed. Nikki spent well over 2 hours, assisting me with my purchases. WHAT A GREAT EXPERIENCE it was!
BEST SELECTION in MESA!
Went by Nikki’s advice and am NOT SORRY!
Date of experience: December 6, 2024
This is amazing! They were more than happy to answer all my questions and go out of their way to make great suggestions. As a new rider I really appreciate their openness and being proactive to share insights that will help you along the way.
They are honest and well educated!
I was referred by a current customer and I’ll be a customer for life
After talking with other people in the moto space and with the pros at Cycle Gear, they helped me land on the helmet I wanted and I couldn’t be happier with my choice!
Date of experience: November 8, 2024
Always like Cycle Gear and the parent Co…Revzilla, the videos are instructive when one is looking for detailed information on what can be expensive and important purchases….
I have just received my TechAir compatible Alpinestars T-GP Plus V4 jacket and the TechAir 5 itself. I am looking forward to riding with this new level of comfort and safety.
Black Friday
Date of experience: December 10, 2024
I am a cycle gear fan...I've been using them in-store and online for several years. I like that there is a large retail site near me to try on, and that the online service is excellent and trustworthy.
Item availability
Date of experience: January 11, 2025
Cycle Gear has what I need in stock. If they don't, they will have it shipped to my house free of charge and I can return it to the store if I'm not satisfied with the product.
Convenient location
It’s what I needed
Date of experience: December 13, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.