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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 5,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    661
  • Value
    14
  • Shipping
    2335
  • Quality
    5779

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,082
Neutral
172
Negative
159
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18,872 reviews

1
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How would you rate CycleGear?
Top Positive Review

“I'd do it again”

Don L.
12/25/24

I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.

Date of experience: 12/15/24
See positive reviews
Top Critical Review

“Sizing and not four season/very disappointed.”

Lorri E.
12/21/24

The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.

Date of experience: 12/11/24
See critical reviews

Reviews (5,970)

Rating

Timeframe

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Reviews that mention popular keywords

cycle gear (942) shopping experience (80) customer service (516) right size (33) couple days (23)
Thumbnail of user isaacs341
Pennsylvania
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

I got there. The staff was AWESOME. They helped me replace my visor with the new one. Item arrived with short amount of time. Everything was great

Shipping
Quality

Date of experience: August 12, 2024

Thumbnail of user stacyp417
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

We were so impressed after our first trip that we returned for more…friendly, knowledgeable staff, welcoming environment, vast selection, priced right… you've gained repeat customers who have already recommended CycleGear to dozens of riders…

Reason I chose this business:

Location, variety of sizes, styles and price range.

Reason I chose this product:

Quality product, shipped directly to our home in less than a week, text messages re:status of shipment and within our budget.

Date of experience: June 3, 2024

Thumbnail of user brandonl896
Oregon
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Easy to order pants that were not in stock and have them delivered to my house. The manager was super helpful.

Reason I chose this business:

Most of my riding gear is Sedici brand. It lasts a long time and wears well for me being tall and thin.

Reason I chose this product:

Quality materials and construction. Good price points and sales.

Shipping
Quality

Date of experience: August 5, 2024

Thumbnail of user tylerc789
Massachusetts
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Employee that helped me was great, knowledgeable but the quad mount charging attachment product already broke after couple times being used. Brought back instead of offering to switch out the guy wanted to run a bunch of tests on bike.

Quality

Date of experience: June 3, 2024

Thumbnail of user charlesm3939
Tennessee
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Kelsey was fantastic! I wasn't quite sure of the size so I emailed your customer service. Her responses were prompt and spot on.

Service
Shipping
Quality

Date of experience: August 9, 2024

Thumbnail of user dixied69
California
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I went into cycle gear and had all my sizing done before the order

Reason I chose this business:

Pricing and they have a local store near me

Reason I chose this product:

I went into cycle gear off of Blackstone in Fresno, California prior to going online and purchasing the proper size color

Shipping
Quality

Date of experience: September 5, 2024

Thumbnail of user toddk495
Pennsylvania
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

This was my first time I ever had anyone else put tires on my bikes. Definitely will never do my own tires again. They werecawesome and did them in a timely manner. Thanks again.

Reason I chose this business:

Was recommended by a previous customer.

Reason I chose this product:

Great tires

Shipping
Quality

Date of experience: July 22, 2024

Thumbnail of user patricks2074
Florida
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

The guys at cycle gear Coral Springs were very welcoming and informative, great atmosphere overall would recommend others to check them out.

Reason I chose this business:

My friend is a manager at the cycle gear in King of Prussia in Pennsylvania and told me about the store.

Shipping
Quality

Date of experience: August 17, 2024

Thumbnail of user mikek2138
Minnesota
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

E-mail kept me up-to-date on order status. A phone call let me know my order had arrived! As a bonus, the service representative offered to assemble my items. Well done!

Reason I chose this business:

Good experience with earlier purchases.

Shipping
Quality

Date of experience: July 22, 2024

Thumbnail of user robc828
Virginia
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Great help and advice. Tried on a few different helmets and almost ordered the wrong style if want for the help of the staff.

Reason I chose this business:

Great selection to choose from

Reason I chose this product:

I was able to see and try on the helmet i was looking for.

Shipping
Quality

Date of experience: August 16, 2024

Thumbnail of user frankt1204
District of Columbia
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Thanks to Joseph C. For making this happen! He guided me through the process, including the law enforcement discount and then provided a detailed quote.

Thanks to Joseph C. for making this happen!! He guided me through the process, including the law enforcement discount and then provided a detailed quote.

Reason I chose this business:

Because of the Law Enforcement discount.

Reason I chose this product:

To support Law Enforcement Agents.

Service
Quality

Date of experience: July 12, 2024

Thumbnail of user eddiec391
Texas
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Good product, seems good, service was fine, all I have too say!

Reason I chose this product:

Prior ones we had gave us good service.

Shipping
Quality

Date of experience: September 4, 2024

Thumbnail of user bijoyg3
Texas
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

I took advantage of my local Austin CycleGear's offer of a 20% discount within 6 months of passing my riding test. After visiting the store and getting great advice from staff, I purchased a helmet that I wouldn't have otherwise gotten with some fantastic features. The item was only available online, but once I showed proof, the staff were one again super helpful in helping me complete the order. Free shipping meant I received my new helmet a few days later at home!

Reason I chose this business:

Convenience and friendly staff

Reason I chose this product:

Great features!

Quality

Date of experience: June 10, 2024

Thumbnail of user brianm4795
Florida
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Got exactly what I ordered. Battery was a perfect fit and it came in quicker than what I expected.

Shipping
Quality

Date of experience: September 3, 2024

Thumbnail of user dangerw1
California
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

It took a week for my tubes to ships, and another week to get here. Idk what happened but can we tighten things up over at cycle gear please

Shipping
Quality

Date of experience: August 9, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

Thank you for taking the time to leave a review. It looks like your order was placed on the 7/28, and the item had a 3-5 business day lead time prior to shipping. It was with the carrier and on its way to you on the 8/3, which is the 3rd business day after your order got processed.

Thumbnail of user sylvaing43
California
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Signed up for membership and 2-day delivery, but delivery took 8 days (and was sent to the address next door!)

Shipping
Quality

Date of experience: August 14, 2024

Thumbnail of user nigelk50
Illinois
3 reviews
0 helpful votes
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June 17th, 2024
Verified purchase
• Updated review

Have been looking for a on road/off-road motorcycle boot that is quick and easy to put on, and also fits my wide feet. I've only worn these a few times, but they seem to be fitting the bill. Quality looks to be good so far. The only disappointment with this product is that there is no shifter pad. The black rubber is wearing off on my grey colored boot top. Not a deal breaker, but you would think a designated motorcycle boot would have a reinforced shifter pad of some sort.

Reason I chose this business:

Generally I have had good luck with products that Cycle Gear sells.

Reason I chose this product:

Because it’s one of the only motorcycle boots that appeared to have a wide toe box. I wish more manufacturers would make a wide toe box version. Not sure why a MAJORITY of manufacturers make the toe boxes SO NARROW… :/

Quality

Date of experience: June 7, 2024

Always good with Cycle Gear!
April 10th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Reputation for good quality gear at good prices

Date of experience: March 31, 2024

Just what I was looking for!
March 9th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good quality gear.

Date of experience: March 9, 2024

Thumbnail of user robertm10221
Texas
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

No complaints. I got what i was looking for. Should not be a limitation on words

Reason I chose this business:

They came up on the website

Shipping
Quality

Date of experience: August 30, 2024

Thumbnail of user kiarav21
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It's always great ordering from cycle gear. If your products doesn't come on time, they usually come before anticipated delivery date (at least for me). I love that you can return within 60-90 days. Luckily I have a cycle gear close to me so i've never had to deal with returning things online/through UPS, etc.

Reason I chose this business:

Hassle free returns. Have a cyclegear within a 30 min ride from me. Also this cycle gear is not one that does service on your bike.

Reason I chose this product:

Looking for new helmets as I had outgrown mine.

Quality

Date of experience: June 3, 2024

Thumbnail of user ariesc8
Washington
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Went to my local store to buy gear. The associate was super helpful in making sure I found everything I wanted and in the correct size. He helped me with helmet sizing and even got me a discount on my helmet I ordered. The helmet came in two days!

Reason I chose this business:

It’s the only bike supply retailer I know of.

Reason I chose this product:

AGATT! All gear, all the time!

Quality

Date of experience: June 19, 2024

Thumbnail of user randallt62
Alabama
2 reviews
0 helpful votes
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August 26th, 2024
Verified purchase

Sale was easy and delivery was quicker than expected. Had a return due to size issue and that was fast and easy as well.

Reason I chose this business:

Price and availability.

Reason I chose this product:

Liked the look and price

Shipping
Quality

Date of experience: August 16, 2024

Thumbnail of user lillym113
California
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Letting everyone know that this tire was ordered for a friend's scooter bike. It arrived from CycleGear
As predicted and although not as yet on the scooter, the tire is smiling and so happy to be in California.
Thank You...

Reason I chose this business:

CycleGear had the tire needed for this particular scooter

Reason I chose this product:

This particular tire is the tire that fits the scooter to a 't'.

Quality

Date of experience: June 6, 2024

Thumbnail of user christianp632
South Carolina
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

The man who helped me did an excellent job assisting me from the moment I walked into the Greensboro location. He seemed very knowledgeable on tires and sold me a set that matched what I was looking for. Thank you!

Reason I chose this business:

Recommended by the guy working on my bike

Quality

Date of experience: June 14, 2024

Thumbnail of user brians4352
Virginia
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase
• Updated review

CycleGear usually has what I need and if they have it, I'll have it in just two days! Thank you CG!

Reason I chose this business:

CycleGear is pretty local to me and Joe the CG rep. In Richmond was pretty cool.

Reason I chose this product:

I needed them.

Shipping
Quality

Date of experience: September 4, 2024

Been good
April 24th, 2024
Verified site experience
• Previous review

Date of experience: April 14, 2024

Thumbnail of user darionc7
California
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase
• Updated review

The helmet is light and very quality. It's quite for a modular helmet.

Service
Quality

Date of experience: September 3, 2024

Awesome customer service
March 25th, 2024
Verified site experience
• Previous review

Date of experience: March 15, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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