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CycleGear has a rating of 4.8 stars from 5,969 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,860 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Shopping in-store is like the chick fil a of moto sport. The employees are kind, knowledgeable and extremely helpful. Shopping online the bear minimum quality assurance isn't there.
The people in store that helped me
Date of experience: July 7, 2024
Went in store to order part, very professional staff. Completely satisfied with delivery.
A friend recommended
To replace old parts
Date of experience: September 1, 2024
Paid on the 26th, confirmed on the 27th, shipped the 28th, and received on the 3rd. So much for 2 day shipping. Also, it was just thrown in a box and the package came apart. No care was taken, or desire to ship in the time promised.
I'm a member
Cheap and easy
Date of experience: July 10, 2024
Staff was helpful, knew a lot about the products and how to get what I needed
Best selection and the staff explained things really well
Fit well and they felt comfortable and safe.
Date of experience: September 1, 2024
Staff and process all good. Base layer bottoms that I bought not so much.
Close to my home.
Needed new equipment
Date of experience: September 1, 2024
Staff are always knowledgeable and very helpful. Will continue to shop here.
Choice and locations
Recommended
Date of experience: September 1, 2024
The jacket I ordered was discounted due to damage but, there was more damage when arrived then what was showed in the pictures.
Just wanted to see if I will be buying from here again or not?
Date of experience: August 12, 2024
I have bought tires and other things from Cycle Gear for years but never lived close to a store. When buying tires I call ahead to find when business would be slow and I could wait for the tire to be mounted. After driving 30 miles I got to the store when it opened and there were two employees present. One employee who could not put on the tire was helping another customer leaving me and the manager the only people in the store. I told the manager how I had traveled 30 miles and hoped to be able to wait for the new tire to be mounted. He said he had some delivers to make and reminded me of the 24 hr. Policy. Next time I will order tires online from whoever has the best price and free delivery to my how house.
Fair prices and great service in the past.
I bought Anakee tires in the past and got over 14K miles front and rear.
Date of experience: June 4, 2024
I can have tires shipped to a local store and have them mounted.
Date of experience: February 2, 2024
The right visor connector did not have a cap/cover on it like the left side does. It's a black plastic round piece that goes over where the screw goes into the helmet.
I always have! You guys are the best!
Besides buying a Sedeci helmet last time I've always bought Bilt, they are great helmets and the price rules.
Date of experience: July 18, 2024
Shipping was faster than expected. Moreover, both my jacket and my boots surpassed my expectations, given the fact that I got them on sale.
Date of experience: August 4, 2024
Horrible need to exchange my brakes because they gave me the items damage. Customer service is making it complicated to exchange the simple item.
No help
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2024
We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at cs@cyclegear.com or give us a call at 1-800-292-5343.
So we can assist you and make this right.
It was ok as previously said it was pushed back and it was opened when i received it. It looked great still but unhappy with how it was already opened
Faster delivery
Needed it change brakes pad
Date of experience: July 21, 2024
I ordered a mesh riding jacket and received exactly what I wanted. Avoid disappointment and just order here!
I ordered a similar advertised mesh jacket that was really a rain jacket. I should have known better and just ordered from CycleGear.
It’s hot, I needed some air :)
Date of experience: August 11, 2024
Easy to use! Had order shipped to store for an easy return but wasn't needed fit was just right. Staff was friendly and helpful.
Date of experience: August 14, 2024
Very intelligent and courteous service top-notch I was very impressed with the young gentleman at the Wendover shop
Date of experience: August 11, 2024
Ordered two motorcycle tires online and they were delivered in two day and with free shipping.
Date of experience: August 31, 2024
I went there looking for gloves one of the staff asked if they could help me find something in particular. When I told him what I was looking for he helped me look and eventually helped me order the gloves on line, he helped me save money by applying things like my msf course number and notified me of other deals that were going on at the time.
It’s the only spot I could find in UT
High quality
Date of experience: June 3, 2024
Found nice full side zip rain pants at Cycle Gear. I ordered these before a trip and the order arrived in time. I tried the pants and they fit well and with the long (almost to waist) I can put them on with boots on. Haven't rode through rain with them yet but next week looks wet.
Price, in stock, fast delivery
Description looked good and the pants were as described.
Date of experience: June 3, 2024
I've ordered several tires over the years from Cycle Gear. They have always been easy to deal with. They mount and balance the new tires and have never scratched or damaged anything. I'm a bit OCD about that stuff so I like not having to worry about what happens.
Free shipping to my local store and discounts on mounting.
Reviews and in this case, I matched the existing front tire.
Date of experience: June 5, 2024
I was in store to order tires. I was told they needed to order them and they would be at the store in a couple days. A week went by and I hadn't heard anything so I called the store. They said my tires were there, that they had forgot to call me
Closest store to my house
The tires are the ones that I use on my bike and I got a rebate from Dunlop so I made the purchase to take advantage of the rebate
Date of experience: June 20, 2024
Upon arrival of the product, tires for my Goldwing, I received a courtesy call from the staff. When I went to the store for installation, everything was beyond perfect.
Date of experience: July 22, 2024
I ordered boots, however, the boots sizes run small and were tight in the toes. I returned them in store in Waukesha, WI and found a different pair of boots that fit and will work. I was surprised at having to go with a size 14 when I normally wear a 12-13.
Product selection and availability
Date of experience: June 15, 2024
Service and delivery was quick and efficient. Employees were helpful
Date of experience: August 31, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.