• Bookmark

    CycleGear

CycleGear

Write a Review

Overview

CycleGear has a rating of 4.8 stars from 5,965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    661
  • Value
    14
  • Shipping
    2330
  • Quality
    5774

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,077
Neutral
172
Negative
159
View ratings trends

Instant Feedback

18,857 reviews

1
See all photos
How would you rate CycleGear?
Top Positive Review

“I'd do it again”

Don L.
12/25/24

I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.

Date of experience: 12/15/24
See positive reviews
Top Critical Review

“Sizing and not four season/very disappointed.”

Lorri E.
12/21/24

The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.

Date of experience: 12/11/24
See critical reviews

Reviews (5,965)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (941) shopping experience (80) customer service (516) right size (33) couple days (23)
Thumbnail of user holdenw6
North Carolina
1 review
0 helpful votes
  • Send Message
July 3rd, 2024
Verified purchase

I ordered two new tires for my bike, and while one of them was late because it was being shipped from a different location, cycle gear was still very helpful in aiding me

Reason I chose this business:

It’s close

Reason I chose this product:

I needed new tires

Quality

Date of experience: June 23, 2024

Thumbnail of user glorym23
California
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Great staff and attitude. Very helpful. Was overcharged for some items but they were quick to make it right and the staff on the 2nd encounter was even more knowledgeable. Love the merch and variety in store. Will definitely return

I did

Reason I chose this business:

Specialty shop

Reason I chose this product:

Fit my bike

Service
Quality

Date of experience: June 5, 2024

Thumbnail of user nickl915
Virginia
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I needed new tires for my VFR and I'm the type of guy that goes overboard researching everything, including prices. I settled on a set of Metzler Roadtec 1 and CG had the best prices I could find, even beating that big online store that starts with an A. Some of their other tires could be found cheaper online but if you factor in the lower price of mounting and balance when you buy from them it usually works out in your favor. I was a little hesitant having them mount after hearing some horror stories but my experience was great. I dropped the wheels off and picked them up the next day with no issue and they feel great in the bike.

Reason I chose this business:

Local shop, good prices

Reason I chose this product:

Best bang for buck on tires

Quality

Date of experience: June 4, 2024

Thumbnail of user michaela3433
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

I ordered bike tires on a Thursday and they were delivered on that Saturday.

Reason I chose this business:

I had a credit to spend as well as a small %off

Reason I chose this product:

These were the tires I knew that I was going to put on my bike.

Shipping
Quality

Date of experience: August 26, 2024

Thumbnail of user jeremyf625
California
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

I ordered fork seals online for my 98 Honda shadow ace they came in sooner they said they would be and had them delivered to my house and they fitted perfectly

Reason I chose this business:

They were the only ones that took the time to help me

Reason I chose this product:

I’m trying to keep my late sons first bike going

Quality

Date of experience: July 9, 2024

Thumbnail of user zaki8
New York
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

The guys are truly amazing. They can answer any question you have or if you just aren't sure on what to get they can point you in the right direction based on your wants and needs. Unlike other places who will push the latest promotional things even if it isn't what you want.

Quality

Date of experience: June 3, 2024

Thumbnail of user jerryq181
West Virginia
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Easy to check out, and overall satisfaction! Great and friendly staff! Quick to help the customer out! Such a pleasure to do business with! Thank you!

Reason I chose this business:

Icon referral

Service
Shipping
Quality

Date of experience: July 10, 2024

Thumbnail of user joeh2092
Arizona
1 review
0 helpful votes
  • Send Message
June 17th, 2024
Verified purchase

After looking for the tire I wanted I checked my local CycleGear to see if they had it in stock. They didn't have it in stock but ordered it and had it 4 days later. I took my wheel in and they mounted, balanced and replaced the valve in less than 2 hours. The staff was courteous and helpful. 10/10

Reason I chose this business:

Local, previous experience

Reason I chose this product:

Recommended by several other riders

Quality

Date of experience: June 7, 2024

Thumbnail of user marlisf3
Arizona
1 review
0 helpful votes
  • Send Message
December 24th, 2024
Verified purchase

N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Shipping
Quality

Date of experience: December 14, 2024

Thumbnail of user keithk843
Washington
3 reviews
0 helpful votes
  • Send Message
July 24th, 2024
Verified purchase

Received great help at the store in selecting a jacket for my wife. The store didn't have the right size in stock but ordered one that arrived at our home in a few days. Excellent service!

Reason I chose this business:

Have always had a good experience with Cycle Gear.

Reason I chose this product:

Good value, good price, all the features wanted.

Date of experience: July 14, 2024

Thumbnail of user roberts10600
California
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase
• Updated review

My store didn't have the helmet I wanted in stock. I ordered it online, had it delivered to the store, and they took care of installing the sound system and visors.

Reason I chose this business:

Habit. I've been shopping here for four years.

Service
Shipping
Quality

Date of experience: July 7, 2024

It would be better if I could reference my past orders
June 11th, 2024
Verified site experience
• Previous review

Date of experience: June 1, 2024

Thumbnail of user charlest1746
Virginia
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

Quick, easy, no issues. Shipped right away, exactly as described

Reason I chose this business:

Good prices, there is a store that is semi-local to me

Service
Shipping
Quality

Date of experience: August 28, 2024

Thumbnail of user peterb3229
California
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

Order came on time and I was extremely satisfied that I got to do my oil change before the weekend thanks cycle gear

Shipping
Quality

Date of experience: July 26, 2024

Thumbnail of user johns14577
Canada
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase
• Updated review

Good website, once I found what I was looking for. Easy checkout.

Shipping
Quality

Date of experience: August 27, 2024

Easy when the WiFi is working
November 11th, 2023
Verified site experience
• Previous review

Date of experience: November 11, 2023

Thumbnail of user brians4420
West Virginia
1 review
0 helpful votes
  • Send Message
June 1st, 2024
Verified purchase

Overall, I love the look of the windshield but it's a lot smaller than I expected based on the pictures. I should Jane looked harder for measurements. Helps with the wind up to 45-50 mph. After that you start to really feel it.

Reason I chose this business:

The had the color I wanted vs Amazon.

Reason I chose this product:

I needed a windshield

Quality

Date of experience: May 22, 2024

Thumbnail of user jefferyv55
California
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Happy with this purchase of a great quality safety vest. The fit is true to size the color is just the right amount for visibility to be seen. Plus it is adjustable to wear with just a shirt or your heaviest motorcycle jacket.

Reason I chose this business:

Price and quality.

Reason I chose this product:

To replace the vest I already had that was to flimsy.

Quality

Date of experience: June 4, 2024

Thumbnail of user bernardm310
Kentucky
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase
• Updated review

These orders were great. I have previous orders the incorrect sizes. They were not put into use. I really need to return those for credits. I have reordered the correct sizes.

Reason I chose this business:

Good company. Great service. Easy to order from.

Reason I chose this product:

Seem to be a great quality product.?

Quality

Date of experience: July 15, 2024

Easy in easy out
July 20th, 2024
Verified site experience
• Previous review

Date of experience: July 10, 2024

Thumbnail of user rhp3
RH
New York
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Product was in stock. I hope it ships in a timely manner! Product was received which was helmet liners and installed. Helmet looks new again and fits snug.

Reason I chose this business:

I like doing shopping in the stores

Shipping
Quality

Date of experience: July 15, 2024

Thumbnail of user stevens3967
Alabama
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Order process was quick and easy. However, the Kuryakyn replacement basket was difficult to install. I broke two (2) rubber tabs trying to get them to seat properly. Anyway, it will hold a drink bottle.

Quality

Date of experience: May 24, 2024

Thumbnail of user jimm2932
Florida
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

The only issue has nothing to do with the luggage. The one day delivery cost was 34 dollars and change but it arrived on the 3rd day.

I will definitely purchase items from CycleGear in the future just not spend the extra for quick delivery. The luggage itself was definitely a 5 star review.

Reason I chose this business:

Right product, for the right price.

Reason I chose this product:

We needed sturdy. Well built luggage for an extended trip.

Quality

Date of experience: June 3, 2024

Thumbnail of user ramselm
California
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Staff are very nice and supportive. I never feel pressured to purchase anything and they will always help in finding a solution or getting my needs met with specific gear.

Reason I chose this business:

Closest motorcycle gear shop to me

Reason I chose this product:

Looked nice and great reviews

Quality

Date of experience: June 21, 2024

Thumbnail of user jefferyu9
California
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

Experience was fine. I was a little frustrated with how the web site kept returning back too far and I had to keep entering in my specific bike. Could have been operator error...

Reason I chose this business:

Basically the only game in town for good prices and in-stock inventory.

Reason I chose this product:

Familiar with the brands

Quality

Date of experience: June 22, 2024

Thumbnail of user lawrencew696
New Jersey
1 review
0 helpful votes
  • Send Message
June 17th, 2024
Verified purchase

When my order was placed, I was told that it was on 2-day shipping. When I showed up on day it was supposed to have arrived my order didn't. I waited a day and called and was told that some shipments had come in but they were unsure if my product had arrived. Because I really needed the bag for a ride I had planned I showed up at the store. My bag was finally found.

Reason I chose this business:

When I am in quest for bike gear I will always check to see what CycleGear has in stock.

Reason I chose this product:

Because it appeared to serve my needs.

Quality

Date of experience: June 7, 2024

Thumbnail of user stevef1670
Washington
2 reviews
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase
• Updated review

Had to send the jacket back due to a zipper issue. Got the same jacket and the zipper does the same thing. The zipper should be a more heavy duty zipper

Reason I chose this business:

Product selection and prices

Reason I chose this product:

Love Alpinestars

Service
Quality

Date of experience: July 15, 2024

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
May 21st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Known name and close if I need to return it

Date of experience: May 11, 2024

Thumbnail of user johns16021
Tennessee
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase

I was expecting a call or text message when installation was complete. Didn't get one. I had to call to verify. Installation was done timely tho, so no complaints there.

Reason I chose this business:

Price and installation services.

Reason I chose this product:

I had a good experience with the Shinko 705s before.

Quality

Date of experience: July 6, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

How do I know I can trust these reviews about CycleGear?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CycleGear?