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CycleGear has a rating of 4.8 stars from 5,965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,857 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Fast and easy to get thru website. Product was great except for I had a little issue with pairing instructions. I eventually figured it out and works great.
Date of experience: June 28, 2024
They guy who what's helping me didn't care at all and wasn't even listening to my questions, he acted like I was going to buy anything
Protection and brand
Date of experience: July 29, 2024
First I reserved my product online. Was notified it would be held for 3 days till close.
On the second day, was notified hold had ended. I called and was told that since I didn't pick it up it would not be held. I advised that was on the 3rd day till close and he said then they would put it back on hold.
Went to pick up item, it was an open box with pieces missing.
I just walked out. Won't be returning to that store.
Only local place to buy this item in person. Ended up buying online anyway.
Known quality product
Date of experience: June 3, 2024
Love cycle gear and they never disappoint me with their new gear and they always have what I need.
Because they are the best hands down
Date of experience: August 26, 2024
Delivered to the store on time and I picked it up the same day.
They had the helmet I wanted
Needed a new helmet
Date of experience: August 24, 2024
Always great customer service. Even if something isn't in store they have very fast shipping to store locations. Return policy keeps me coming back, knowing I don't have to keep an item if it turns out to be trash.
Date of experience: May 19, 2024
Purchased a Joe Rocket jacket at a good price. I found the jacket cheaper the next day. I clicked the link for price match, pasted a link and received a refund the next day. Outstanding customer service!
Processed my price match in a day. Easy and smooth process.
Good selection, great customer service and a brick and mortar store close in case I have an issue.
Great review from Revzilla
Date of experience: June 5, 2024
I had an excellent experience shopping for a helmet online at CycleGear. The website was user-friendly, offering a wide selection of high-quality helmets. Detailed product descriptions and customer reviews helped me make an informed decision. The checkout process was seamless, and my helmet arrived quickly, well-packaged, and exactly as described. CycleGear's customer service was responsive and helpful, ensuring a smooth and satisfying shopping experience. Highly recommended!
CycleGear is reliable and really quick. Above all, they host plenty of options to choose from.
Great value deal
Date of experience: May 18, 2024
Easy to buy and advertised mounting prices cheaper if ordered from cycle gear. Was disappointed to hear they couldn't mount due to size/. Perhaps website should say that.
Ease and location
Date of experience: June 27, 2024
I ordered the helmet on a Monday evening, and it was delivered on Wednesday. Outstanding service! The whole experience was trouble free.
Date of experience: August 5, 2024
Was easy and wood deals and I received the products in wood condition
Date of experience: August 26, 2024
I was looking for new helmet and they didn't have the color I wanted in stock. The other was placed by the employee and it was delivered to the store in less than a week. I paid for it when I put in the order so all I had to do was come pick it up.
I always look here when I need new gear.
Had one before and loved it.
Date of experience: June 3, 2024
I ordered tires and inner tubes. I wasn't sure what kind of tubes to get or how to match the tube size with the tire size. I chatted with Megan H. And I found exactly what I needed. She was a big help! She sent me links to the tubes in stock and a chart for matching tire size to tube size.
Good prices and low cost tire install for buying the tires from you.
Date of experience: June 11, 2024
Excellent User Friendly website, friendly and knowledgeable personnel
Date of experience: August 26, 2024
User friendly shopping experience for Helmets, oil filters, and quick tire changes
Date of experience: February 22, 2024
Friend told me Revzilla was partnered with Cycle Gear. I liked being able to shop online then try on the product in store.
Excellent Customer Support
Quality of Helmet for Price & Features like ample speaker pockets.
Date of experience: December 15, 2023
The store associate was deliberate and very helpful in assisting to search and secure the proper info about my purchase! When ever I did come into the store he did recall our previous conversation and was insightful and helpful to the end!
Convenience…
Date of experience: June 3, 2024
Always quick and easy. Fast shipping too. Gloves are as advertised, good quality, a little small but I like them that way because I like to stretch them and break them in.
Date of experience: July 3, 2024
Axial Level 2 back protector was as expected - ship to store order received as scheduled! Hope never to test it, but it fit perfectly in the Sedici Matteo jacket.
Date of experience: July 1, 2024
I'm about 5'2 150 and I ordered a man's medium. It fits pretty well. The only thing I had an issue with is because I'm short when writing I felt like the back protector was jabbing into the back of my neck so I had to loosen some straps and it got a little bit better maybe I'll have to wear it more to break it in but overall I like it a lot. It is very lightweight, good for the summer
Date of experience: May 18, 2024
Placed order at Lafayette, Louisiana store. Staff is always pleasant and eager to help.
Knowledgeable and friendly staff.
An addition to my goal accessories.
Date of experience: August 26, 2024
Seamless experience will order again. Great product, cheapest price, and quick shipping.
Best price, reputable seller
It fit my bike and is of good quality.
Date of experience: August 26, 2024
Fast shipping, received it in two days. They even delivered on a Saturday.
Date of experience: August 26, 2024
Date of experience: June 23, 2024
The delivery was on time and packaged well. High quality products
Date of experience: August 26, 2024
On time delivery and in a good package and no issue in installing the product
Because I am a RPM member
Because my in house Cardo speakers were breaking and crackling
Date of experience: March 14, 2024
Your promo code you sent me didn't work I should have received a 10% discount being a first time customer and it said I have already ordered and couldn't use it but I have not ordered from you before
Only place that had the shirt my size
Date of experience: July 25, 2024
Cycle Gear had what I wanted, ordering was easy and product quickly received.
Date of experience: August 26, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.