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CycleGear has a rating of 4.8 stars from 5,965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,857 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
I had an Amazon experience in store then found I needed more gear a few days later, so i how'd on their website. It was easy to find and I picked up the I ten that the store previously recommended with no issue. Quick shipment of a fully functional product. Thanks folks!
They have everything I need plus are knowledgeable and friendship
It was a recommended addition to my jacket. The store gave me a feature demo when I was there.
Date of experience: May 4, 2024
Pretty easy. Price was right. Nice pants. Good fit. Nice knee armor. Would have been good to have hip pads as well.
Wanted some Kevlar pants.
Date of experience: August 2, 2024
The photochromic lenses are great. The overall size of the glasses are a little small. Wish they covered better.
Great products
Photochromic lenses and foam instead of rubber.
Date of experience: August 7, 2024
Always a pleasure! I have never had a bad experience with any of my Cycle Gear Transactions. The times I have needed customer service they always shine and treat me like I just spent 10k with them.
I always do
Date of experience: July 2, 2024
Date of experience: May 13, 2024
Email Alert for a back ordered product
Date of experience: December 8, 2023
I ordered a Neotec head pad in L13 but received L5 (wrong thickness). I returned it to the store and within minutes had a refund and new L13 on order. Someone evidentially made a packing error but follow up customer service was fantastic. Thank you Hicksville. LI store team.
Never a hassle, no questions, fast and easy.
Ease of transaction. Local store when in doubt... I tend to spend more when visiting the store.
Past experience with Shoei
Date of experience: June 4, 2024
I went in for a new tube. The guys said my tire was shot, showing me where and explaining the risk. Without pressuring me, they suggested a new tire. I'm very grateful to be safely cruising again.
Date of experience: June 22, 2024
Went into the Tacoma store to pick up another helmet. Through trying on various helmets we discovered it would be best to simply order thicker padding for my current helmet. So they helped me place an order with Shoei for two thicker pads.
Great service, product options and friendly staff.
Shoei is one of the top rated brands.
Date of experience: May 15, 2024
RPM, inventory, selections, and service.
Date of experience: February 10, 2024
Had the product I was looking for.
Date of experience: October 22, 2023
Was to receive a 10% discount and was denied for some ridiculous reason
The reason for no discount I was told because I made a purchase back 2021
Because of the 10% discount
Because I needed the front tire
Date of experience: August 22, 2024
Unfortunately my husband really wanted this helmet, it was a 3XL (finally) and modular. Got it as a gift, he opened it and it had white marker writing all over it and was broke in multiple places. To top it off it was a size 2XL. They returned it easily but of course had no 3XLs left. Very disappointing, I'll just stick with direct from the store if shopping here again.
Returning it wasn't a big deal, they emailed a pre-paid label and said I'd get a refund when they receive it.
We've purchased from the store multiple times.
It was what my husband was looking for.
Date of experience: June 3, 2024
I ordered these t-shirts and had them delivered to a store so I could check out there quality before I left. I hate having to pay shipping and return shipping. So it took 3 weeks to arrive, not joking. So after 1 1/2 weeks I called the store to check if it was in stock. The guy gave me the run around and said he need to send it to someone else to check and he would have him call me back. Ok no biggie, waited for a call that never came. After another week I called the main head office. Some guy there said there's nothing he can do I his end and to call the store back. I told him I did and they won't call me back. He did not care and said well I can't help you. So I called the store again and he again said he'd call me back. He did the next day and said he couldn't find the shirt. So a couple of days later they finally called and said the shirt was in. There's more to it but that's the jist.
Read other comment. Basically they didn’t want to help multiple times.
I honestly don’t know anymore.
Needed t shirts
Date of experience: June 3, 2024
It was time to buy my daughter her first helmet. When we arrived they were busy but made sure to acknowledge us and that they would be right with us. The sales gal took the time to assure my daughter age 7 found the correct fitting and helmet she liked design/color wise.
Been shopping at cycle gear for over a decade. Haven’t had a single bad experience.
Suggested by the sales team.
Date of experience: May 19, 2024
It was an email gift certificate, grandson received it quickly.
That's what my grandson asked for.
That's what my grandson asked for.
Date of experience: August 23, 2024
I like the stats and performance rating chart for the helmets. It really helped me decide on which helmet to get. Only issue is that most of the helmets i was interested in have been out of stock for a while.
I was able to find the right helmet online and have it quickly delivered to my door.
Only place in town that offers a variety of gear at a decent price.
Date of experience: May 23, 2024
Have a wide collection and nice deals. Went in store and there was no forced selling or anything. Sales reps were knowledgeable and kind enough to explain the products and allow customers to try it out.
Good product and brand reputation
For daily riding
Date of experience: May 7, 2024
Easy and super helpful. Got my tires quickly and easily. Didn't have to hassle or worry about how the warranty works, the employee went over everything in detail and got me in and out in 20 minutes. Great service
I go for all my motorcycle needs
I needed good tires to replace my old ones
Date of experience: May 23, 2024
Helmet is comfortable and true to size. Please be sure to use their sizing guid. I also love the pulldown sun shield.
Great selection and price
Needed a summer helmet
Date of experience: July 25, 2024
Centerville Ohio store is awesome. Both guys working the desk were super helpful! 2nd time buying/mounting Harley tires and will continue using this shop!
Date of experience: July 20, 2024
I waited too long to order my item. Had a big ride coming up. Cycle gear got the pert to me in time. Great job.
Expedited shipping.
Online reviews. The Atlas Throttle lock is a well made product. Doesn't work well on my bike but it's no fault of theirs.
Date of experience: July 20, 2024
It started out good. Ordered tires and they shipped and were delivered quickly. That was it for the good. Took the morning off from work and brought the wheels to Cycle gear. Employee said he would not mount the tires. Employee said management informed stores not to work on certain wheels. He could not show me the policy. When I called before I went there he sounded like he didn't want to do it. He complained he was the only one who did it and he wasn't paid more for it.
I chose cycle gear for the convenience of having the tires mounted. It was not convenient because they refused and I had go elsewhere, take more time off from work and pay more.
The tires are great.
Date of experience: June 4, 2024
It came in a timely manner and it worked well for my 18" spoked motorcycle rim.
Date of experience: August 21, 2024
One of the best helmets I have bought. Very comfortable and it even comes with pockets for a Bluetooth connection. Very stylish and with the same protection Arai puts on their helmets.
They were the ones that had it,everyone else were giving me the run around
Love Arai products
Date of experience: July 11, 2024
Had it delivered to the local store. It got there within a couple of days.
Date of experience: August 19, 2024
Love cg been a customer there for over 10 yrs. The customer service is great
Date of experience: August 19, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
