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CycleGear has a rating of 4.8 stars from 6,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,935 reviews
Easy Christmas Shopping, order on line to ship to my local store, pick up from store, and Life is Good! Great experience and Nash at the store was very helpful.
They have what I want in stock at their warehouse with convenient pickup at my local Cycle Gear store.
Date of experience: December 9, 2024
I ordered the tires for the reduced cost of mount and balance. When I dropped my wheels off, I was told they cannot install my tires on those types of rims if a store will not install them that should be announced on the website when ordering since I have to select my make and model. Kudos to the manager who gave me store credit for my headaches, but it could've been prevented.
I explained to the web customer support that my issue is in fact website related since it let me order tires that my local store could not mount.
Date of experience: November 4, 2024
Ordered front and rear Bridgestone tires for a vintage 1982 Kawasaki. Ordering and delivery process were top notch. However, the front tire was produced in the 40th week of 2023 and the rear tire was an early 2023 production date. Given I ordered these tires in late October 2024, I consider these tires to be older stock and I'm not pleased with the matter. I went ahead and had them installed anyway, but my advice to future customers is specify your preference for more current dated tires when you order.
Great selection; fair prices.
Date of experience: November 11, 2024
My son loved the pants I got for him for Christmas. He's hard to please so your product was really good.
My son chose it after research.
My son chose it.
Date of experience: December 29, 2024
My experience was amazing! Shipping was fast but of course the carrier delayed shipping. Over all everything was excellent and would love to order again from the site
Had a issue with a gift card I won from a bike night raffle and customer support fixed my issues no problem
Because staff is very knowledgeable and help with finding the right product for me!
Because they’re within price range and I buy products because I love dealing with the staff
Date of experience: December 5, 2024
Overall experience was excellent.
The entire process from order placement to pick up was very convenient and trouble free.
Nearest available retailer I trusted while away from home for the winter.
Was able to ship to the nearest store for pick up without worrying something might go wrong.
My old Zumo’s power supply failed and was wanting a newer bigger screen with updated features.
Plus there was a $100 discount/sale vs other businesses!
Date of experience: December 31, 2024
Just like they said- it's all about what you can buy not what you buy. I spent over 100 dollars for a helmet. Let's just say- save your money and buy something from cycle gear. I like to watch YouTube and everyone says to buy a helmet there... YESSSS. Wanna save money? Buy helmet when they go on sell. Of course you can buy 50 dollar helmet on Amazon but the helmets here are so much better. They really think about the rider. Need a helmet and got 140 dollars? They got you! However they do have some helmets at 400 dollars- but it's not really for me. Thankssss
Better quality helmets. Better than Amazon.
It felt right. Employees are actually helpful. They size you, they explain what you are buying and WHY it cost the amount it does. Not hating on other riders that don't wear gear... however some of us don't wanna crack a heads open. Be a safe rider- buy gear.
Date of experience: November 16, 2024
Cicle gear was great. Fast to full fill my order, they call me to let me know when I could pick it up and the product came in hand perfect and on time!
My husband love this store.
To fix my helmet
Date of experience: November 28, 2024
The representatives at Cycle Gear were kind and helped me out by ordering a pin lock for me, which was recently out of stock. Thank you!
Date of experience: January 2, 2025
I received my order later than I anticipated but it was well packaged and just as great as I imagined!
CYCLE GEAR HB WOMAN WAS AMAZING IN HELPING ME MAKE MY DECISION ON GETTING MY HELMET AND MY ACCOUNT FOR RIDERS
Date of experience: December 3, 2024
I was able to get my product at a great price. Not only did the online order go perfectly. I had an amazing in store customer service as well from my local Modesto Cycle Gear. A++
Good price.didn't have to leave the couch..
Date of experience: November 21, 2024
My dad and I went into this store to buy a full face helmet. The sales associate was very helpful, but not intrusive and did not hover over us. I tried a number of helmets, and once I selected one the associate ordered a new one online and it was shipped directly to my house. It arrived 3 days later and is exactly as expected. I'm very happy with it
It's the only motorcycle gear shop in town of which I know
My dad, who is a long time motorcycle rider, recommended Schuberth as the premier full face helmet I should get.
Date of experience: November 4, 2024
Delivery was super fast! Super excited to use it on my bike. No issues and really loved that you can use the website to find it specifically for your bike! Cus I didn't know what to look for lol
Date of experience: December 8, 2024
Products are as advertised and work great, but the delivery was through FedEx and it kept getting pushed back. Each time It was the day I was expecting them to arrive, I would see an email with a new date. Other then that, I am happy with my purchases.
Date of experience: November 2, 2024
I ordered Duro tires for my 67' Superhawk, had them shipped to the store and left my rims with them. One week later picked them up mounted and they looked great. Easy and fast process.
They had the tires I wanted at a fair price and they were able to mount them.
Liked the look of the tires for my vintage motorcycle.
Date of experience: December 11, 2024
The selection is great and the prices are fair. Not a lot of unnecessary pop ups coming up, overall a good shopping experience. Easy to navigate site.
Helmet I ordered was too small, needed to contact CS to see if I could return to store or had to ship back. Quick response and resolution.
Better selection of accessories for my particular motorcycle than some other sites.
Date of experience: November 21, 2024
The selection is great and the prices are fair. Not a lot of unnecessary pop ups coming up, overall a good shopping experience.
Better selection of accessories for my particular motorcycle than some other sites.
Date of experience: November 10, 2024
I love Cycle Gear. My Local one has great people who care about what we get and not about the sales.
Closest one and most known
I needed something to start maintaining my bike.
Date of experience: December 23, 2024
It was great. Ordering online comes with cons but the boots arrived undamaged and quickly. Really happy with this order
My friend recommended it
It was highly recommended
Date of experience: December 23, 2024
Chaps are ok. I am glad I got them at a " close out" price. I do not know if I would pay retail price for them. I have not test the liners yet. I am wearing them in mid 40's degrees weather without the liners.
I have been their customers since they were in Laurel MD
Close out price
Date of experience: November 8, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I knew what I was looking for. I wish the item has a size chart but other than that it was fine
Sedici Cooling vest
Date of experience: July 31, 2024
So far so good. No complaints. I got the assistance I needed. I got a armored shirt and ordered the shoes online e because my size wasn't in stock. Everything was easy
Returning customer
Price. The product was on sale
Date of experience: July 16, 2024
Returning customer
Date of experience: July 5, 2024
I called about my order not getting an email when it shipped out a week after I placed the order. They sent me out a replacement order since my original order got lost in the mail.
Date of experience: December 3, 2024
I found the tire I wanted on the site. I had it shipped to my CycleGear, and installed all within 4 days. Couldn't ask for an easier transaction.
I will definatly shop at CycleGear in the future.
I’ve shopped there before.
I have a matching tire on the front.
Date of experience: December 16, 2024
After spending some time scrolling this website looking for what I want (there is substantial selection!) I found it at my dealer and this site had it online. But after enrolling to save 10% of my first purchase, I found out that 10% applied to SELECT items and what I wanted was ineligible. So that was a bit disappointing. I still made my purchase, but the let down after the detour at checkout sucked.
Had what I wanted in (probably) my size.
Date of experience: November 4, 2024
After spending some time scrolling this website looking for what I want (there is substantial selection!) I found it at my dealer and this site had it online. But after enrolling to save 10% of my first purchase, found out that applied to SELECT items and what I wanted was ineligible. So that was a bit disappointing. I still made my purchase, but the let down after the detour sucked.
Had what I wanted in (probably) my size.
Date of experience: November 1, 2024
I was expecting my new exhaust to be loud but dang this thing is outta this world. It sounds like idk man! Way better than any video I've seen. Looks fantastic!
CycleGear chose me!
It was what I needed and it was my birthday so I splurged a little.
Date of experience: November 23, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.