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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 5,964 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    661
  • Value
    14
  • Shipping
    2329
  • Quality
    5773

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,076
Neutral
172
Negative
159
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18,856 reviews

1
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How would you rate CycleGear?
Top Positive Review

“I'd do it again”

Don L.
12/25/24

I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.

Date of experience: 12/15/24
See positive reviews
Top Critical Review

“Sizing and not four season/very disappointed.”

Lorri E.
12/21/24

The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.

Date of experience: 12/11/24
See critical reviews

Reviews (5,964)

Rating

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Reviews that mention popular keywords

cycle gear (941) shopping experience (80) customer service (516) right size (33) couple days (23)
Thumbnail of user wayned657
Michigan
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Fast delivery, easy to find on the website and shipping was quick.

Reason I chose this business:

Recommend by a friend

Shipping
Quality

Date of experience: August 19, 2024

Thumbnail of user bend987
North Carolina
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Got the tire ordered super quickly and it was delivered in a couple of days.

Shipping
Quality

Date of experience: August 19, 2024

Thumbnail of user davec1589
Florida
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Seamless transition from start to finish. Everything arrived on time and without delivery damage

Reason I chose this business:

Parts availability

Reason I chose this product:

Quality products

Shipping
Quality

Date of experience: August 19, 2024

Thumbnail of user roberth7620
Mississippi
1 review
0 helpful votes
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August 28th, 2024
Verified purchase
• Updated review

Easy, fast process. Great service and fast installation once the tire arrived

Reason I chose this business:

Location and tire changing services

Reason I chose this product:

Good brand name

Shipping
Quality

Date of experience: August 18, 2024

Fairly easy process
August 17th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Location and tire changing services

Date of experience: August 7, 2024

Thumbnail of user dionysiosx
California
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Everything went well, but the helmet is too small. I chose a large because I have a "bilt" helmet that's a large. Apparently the electronics probably account for the difference in size.

Reason I chose this business:

I've always choose Cycle Gear when appropriate.

Reason I chose this product:

I've had a Bell and Bilt helmet, but now I'm trying to find a Bluetooth integrated helmet.

Quality

Date of experience: June 30, 2024

Thumbnail of user philipn130
New York
2 reviews
0 helpful votes
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June 15th, 2024
Verified purchase
• Updated review

A few years ago I got back into serious riding with a purchase of the legendary Honda Valkyrie Tour. But it was only this year that I accepted an offer to join an old buddy and ride up to Lake George N.Y. For the Americade Rally. As such it was time to upgrade from my longtime HJC shorty helmet to a brand new Bilt brand modular helmet with Bluetooth capability.

Before ordering the helmet I went to my nearby CycleGear store to check out the various helmets and tried them on for size too. Then, after mixing & matching and comparing the different types, style, and of course, price point. I made my selection for a BILT Techno 3.0 modular helmet w/Sena Bluetooth as it checked off all the boxes. I held off making my in store purchase as I wanted to still research other vendors. So upon further review I concluded that it was the right helmet for me and CycleGear was the right place to order. And boy am I glad I did! I tried on my new helmet (size 2XL) it did not feel as comfortable as when I tried it on at the CycleGear store. No worries ! I packed the helmet back up and drove to my local CycleGear store where the knowledgeable staff evaluated the fit and determined that indeed I had selected the correct size As it turned out was that it being a full-face modular, it was noticeably heavier then the half-helmet that I wore! So having that ability to access the store for hands on customer service was priceless for this seasoned rider!

Service
Quality

Date of experience: June 5, 2024

Always happy when shopping at Cycle Gear!
April 19th, 2024
Verified site experience
• Previous review

Date of experience: April 9, 2024

The quantity of product choices is very impressive
April 16th, 2024
Verified site experience
• Previous review

The quantity of product choices is very impressive. Couple that with product review and reviews makes ordering a no-brainer!

Reason I chose this business:

Cycle gear has become my go to retailer.

Date of experience: April 6, 2024

Everything was just a few clicks away
April 16th, 2024
Verified site experience
• Previous review

Everything was just a few clicks away. And as soon as I receive my e-Mail approval for RPM discounts I'm gonna click some more and start clearing out my wish list!

Date of experience: April 6, 2024

Everytime I order any gear thru Cycle Gear I feel as...
February 13th, 2024
Verified site experience
• Previous review

Everytime I order any gear thru Cycle Gear I feel as if I'm dealing with a trusted partner.

Reason I chose this business:

It's my go-to for all moto gear!

Date of experience: February 13, 2024

Thumbnail of user daveh1542
Washington
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

First time shopper, very satisfied! Competitive prices, good discounts, Items were good quality, packed well, fast and FREE delivery. Will continue to shop for all my needs.

Reason I chose this business:

Great variety, great prices, delivery.

Reason I chose this product:

They fit my needs

Quality

Date of experience: June 7, 2024

Thumbnail of user jarynj
Illinois
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I love CycleGear, I'm still fairly new to riding and they made my transition incredibly easy. Their member discounts and incredible customer service has given me a lot of confidence as a rider.

Quality

Date of experience: June 6, 2024

Thumbnail of user gregh1411
California
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Riding last night my fog screen started to fog up. It was good for a couple of days but now its starting to fog.

Shipping
Quality

Date of experience: July 26, 2024

Thumbnail of user bobs2394
Texas
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

1. Boots were not easy to put on as there is no loop or other strap to assist pulling on, event right sized to my foot, and the BOA system pulled way out, it was a bit of a struggle. Perhaps a 1/2 size up will work.
2. BOA system is cool, but still have to watch tongue and laces as they get caught up out of the boot and have to be fixed to retain correctly
3. Size is odd, they seem thin vs normal, wish there was a wide version.

May return.

Reason I chose this business:

Prices, online, local (but do not have these in stock at all)

Reason I chose this product:

Word of mouth

Quality

Date of experience: April 18, 2024

Thumbnail of user idahoa1
Idaho
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Needed rear brake disc and pads for older BMW. In stock, good price and (with membership) fast delivery. Yet to install but all looks correct.

Reason I chose this business:

Had part I needed and I have an account

Shipping
Quality

Date of experience: July 14, 2024

Thumbnail of user stevenu710
Florida
1 review
0 helpful votes
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May 29th, 2024
Verified purchase
• Updated review

This is a second liner for my helmet so I have the option to rotate them. Wear one, wash one. Anyway I went to buy this a very looooonnnggg time ago and it just came back in stock. Seriously, what if the one that came with the helmet got damaged? Ride without a helmet? I don't think so. So the only option would have been to purchase a second helmet and if this is the way Sedeci supports their products I won't buy another.

Reason I chose this business:

That's where I purchased the helmet.

Reason I chose this product:

It fits my helmet

Quality

Date of experience: May 19, 2024

Living close to the Orlando store, I prefer to shop...
December 4th, 2023
Verified site experience
• Previous review

Living close to the Orlando store, I prefer to shop with businesses that have a presence in the state. Unfortunately, almost everything I have bought has been unavailable at the Orlando store and I have had to resort to buying online. I wish there were more things in the store so I could actually try things on but I realize you can't stock everything.

Reason I chose this business:

Because you have a brick and mortar store in Orlando.

Date of experience: December 4, 2023

Thumbnail of user kenh1275
Washington
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Found what I needed. Fedex took forever to get it here and the packages were left out in the rain. Luckily no damage, but use a different shipper. Fedex is terrible and cannot be much cheaper than ups, their drivers actually seem to care at least a bit.

Quality

Date of experience: April 12, 2024

Thumbnail of user jeffs3339
Rhode Island
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Very satisfied with cycle gear, owning a Harley I never thought of going to this company. Bought tires during their promotional period. I was told it would take 2 to 3 days to receive them. Drop them off on Saturday. Pick them up on Sunday very satisfied with cycle gear.

Quality

Date of experience: May 10, 2024

Thumbnail of user garj1
Montana
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

We ordered a new riding jacket for my girlfriend. It arrived at our house sooner than expected. Thanks for the prompt service!

Quality

Date of experience: July 6, 2024

Thumbnail of user davidc9278
Florida
3 reviews
0 helpful votes
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August 27th, 2024
Verified purchase
• Updated review

I had to return a helmet and get a larger one for my wife and everything went smoothly

Shipping
Quality

Date of experience: August 17, 2024

Simple easy to use website and close to where I live
March 29th, 2024
Verified site experience
• Previous review

Date of experience: March 19, 2024

Thumbnail of user javiero109
California
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

When it comes to motorcycle parts, I don't know much. In my experience, the parts guys are knowledgeable and haven't tried to finesse BS answers into sounding right. When they haven't been able to help,they've pointed me in the Right direction. That helps a guys like me how knows little about bikes. So far they've been spot on.

Very applicable and friendly.

Reason I chose this business:

I bought my first helmet there. It was recommended by a coworker of mine who worked there ( Lulu). And got all my riding gear there since.

Reason I chose this product:

Parts replacement, project s, and preventive maintenance supply. A well as riding gear.

Service
Quality

Date of experience: April 23, 2024

Thumbnail of user tonym1681
Ohio
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

CycleGear is my new go to source for all my Honda AT needs. I unfortunately had to return an item as I made a mistake when I ordered it. The graciously facilitated the return without problem. I appreciate that and will be a regular customer from here on out.

I had to return an item that I didn’t need. The return process was simple and problem free.

Reason I chose this business:

Great value and selection.

Reason I chose this product:

Great value and reputable merchant.

Service
Quality

Date of experience: April 24, 2024

Thumbnail of user jjj122
Texas
1 review
0 helpful votes
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June 17th, 2024
Verified purchase
• Updated review

Cycle gear had the best price with item in stock. Always fast shipping. The website is easy to use and very good items descriptions, photos and reviews.

Reason I chose this business:

Always my first choice.

Reason I chose this product:

Needed an upgrade.

Quality

Date of experience: June 7, 2024

Cheek ads made a big difference
May 8th, 2024
Verified purchase
• Previous review

Ordered the smaller Shoei cheek pads for a size large helmet. (Stock 35mm vs new 31mm) These made a great helmet much more comfortable. No more pressure on the upper jaw/cheek area.
Always great service, good prices, and super-fast shipping from CycleGear!

Reason I chose this business:

Good prices, products in stock, fast shipping.

Reason I chose this product:

More comfort from helmet.

Quality

Date of experience: April 28, 2024

Thumbnail of user rohsh
Colorado
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Staff worked to get my new tire installed quickly so that I could get on the road for a trip I had planned for the next day.

Shipping
Quality

Date of experience: July 26, 2024

Thumbnail of user melissap2087
Massachusetts
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I got my motorcycle tire for way cheaper than I normally pay and the shipping was good as well. Thank you!

Reason I chose this product:

Needed a new rear tire soon

Quality

Date of experience: July 9, 2024

Thumbnail of user greggw110
California
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

I am so pleased to have a Cycle Gear so close to my house. It has become my "go to" place for all things motorcycle. The customer service in the Seaside Ca store is awesome! My thanks to Daniel, Ray and Albert for always being great to talk to and giving great customer service.

Reason I chose this business:

Best price and Ray really helped me find the right tires.

Reason I chose this product:

Recommended to me And good price.

Quality

Date of experience: May 9, 2024

Thumbnail of user jamesr5518
Pennsylvania
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Went to the Harrisburg store to make sure I was ordering the correct part.employees were very friendly and knowledgeable. Made shopping and getting parts shipped easy also got a new helmet when I was there.prices are very reasonable.

Reason I chose this business:

Not many non just Harley stores around here

Reason I chose this product:

Price and shipping time

Quality

Date of experience: May 6, 2024

Thumbnail of user jr1052
California
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

I recently made a purchase at the store located near torrance and was initially pleased with the quality of the products and the friendly service provided by a female employee. However, my experience took a negative turn when I was assisted by a male employee who displayed a lack of professionalism and made me regret my purchase. As a result, I chose to purchase the remaining items on my list at a competitor's store, where I found better pricing and a more satisfactory shopping experience.

Reason I chose this business:

Prior experience in making purchases at that location.

Reason I chose this product:

The female staff member at the establishment suggested the product and demonstrated a high level of expertise regarding its features and benefits.

Quality

Date of experience: May 10, 2024

Thumbnail of user benr910
Texas
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Delivery came earlier than expected, and only thing I'd change is to be able to add a make/model/year bike you got to your account so you can see which parts are compatible. It would make shopping for parts alot easier.

Reason I chose this business:

Recommended to me by a friend

Reason I chose this product:

It was on sale and had decent reviews

Quality

Date of experience: April 28, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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