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CycleGear has a rating of 4.8 stars from 5,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,851 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
The store didn't have the right size pants in stock so they ordered them and had them delivered at my home. They came quickly and it was very smooth.
Convenient location
Date of experience: July 22, 2024
The box was in really good shape not a scratch on it and the products I ordered were wrapped and in solid packaging to avoid any water damage or such from outside factors.
A friend recommended
Learning motorcycle
Date of experience: June 3, 2024
Promised two day shipping with my memberships. My order took over a week to get to me, and that's after I contacted support since I saw it was not shipped out yet.
I called and ask why not shipped yet and was told they would look into it and email me. I never got an email.
Date of experience: June 4, 2024
The items were good and all as expected, but the truth of the matter is I could have gotten it all cheaper off some generic site like Amazon. It would be really nice to see a place for bikers that offered better or comparable prices.
Found on the internet.
Fit my needs
Date of experience: April 1, 2024
Fast Service and Delivery (I really appreciate not using USPS). I had purchased an item on Amazon and it took longer and they didn't even send what I expected. With Cycle Gear it arrived super fast and exactly what it had to be.
Had what I was looking for at a good price.
I was looking especifically for it.
Date of experience: June 4, 2024
The saddlebags were in stock and shipped quickly. They're generally well made, however there's a slight defect in the stitching ( in a very obvious location). Likely a QC issue with the maker, as the carton appeared factory sealed. I couldn't really justify expending the resources to return them, however I definitely should have purchased these in the store to have looked them over first.
Parts availability, good service, there's also a store relatively close by.
I've used a variation of this item from the same manufacturer and was pleased with them.
Date of experience: May 6, 2024
Clearance products were made available separately, convenient for selection. 👍
Years of good experiences.
Convenient and priced competitively
Date of experience: August 16, 2024
Took time to find out what I was looking for, gave me several different options. Let me try on multiple helmets to see which brand, model, and size best met my needs. Showed me accessories like tinted visors, bluetooth speakers, etc. that were available for the helmet I purchased. Was not pressured to buy what was in stock but was able to order exactly what I wanted and have it shipped to my home address (at no extra cost).
I was able to go to a local store and try on helmets rather than just picking one online.
Best combination of safety, comfort, features.
Date of experience: April 2, 2024
Shipping and everything was better than expected! I have zero complaints about my order
Generally reliable with product selection
Date of experience: August 16, 2024
The store was having a hard time keeping an item stocked. The customer service person in store suggested I put in my name for a back order and I was emailed when the part became available making it possible to order it. It arrived in a couple days and I am happily riding my bike :)
Availability of gear
It was the only place that had them
Date of experience: May 6, 2024
I bought a pair of Metzler 888's for my Honda CTX 1300D and I love them! I've put on just over 100 miles so far in temps ranging from 60-95 and they are smooth and hold the road nicely. I haven't noticed any pulling on tar strips, but I'm not sure I've ridden over any fresh tar yet. Had them mounted and balanced at Sills Honda on Brook Park Rd near Parma, OH
There's one local in my area and like the brick and mortar store option for my gear
Good reviews online for heavier bikes
Date of experience: June 14, 2024
Enthusiastic and very detailed customer service as I explored my options in the store. Extremely helpful I'm very appreciated.
Date of experience: July 4, 2024
I came in because the store notified me of something new that I was interested in. I check it out along with others compatible. I ordered the exact color and new comm device to better work with my new helmet. Staff was helpful and knowledgeable. I was pleased with my purchase and the service leading up to delivery.
I like Revzilla and if I am not mistaken Cyclegear is associated. I went in because I wanted to try the fit of the helmet and not guess.
I liked my old Cardo Slim, but it probably wasn’t going to work as well as the Bold on my new Neotec 3. That is way I bought that.
I do like a modular helmet. I had in my mind buying Shoei because I liked the quality. The Neotec 3 was the latest and the only thing I liked almost as much was Schubirth
Date of experience: May 5, 2024
Store representative was very knowledgeable, helpful, and courteous. Extremely well prepared on how to place the order and arrange for its delivery. Actually received the product sooner than what was anticipated. Very pleased.
Store has a lot of products on display to enable you to actually see what you are interested in buying.
Most asthetically pleasing looking helmet and very highly rated.
Date of experience: April 22, 2024
Experienced staff helped me to understand the pros about my tire selection. Quick and easy. I ordered the tires and tubes and had them delivered to the store. In less than a week I had them. It all worked out well for me.
Earlier experience with them.
Suggested by my mechanic and a few others.
Date of experience: May 6, 2024
In the shopping and delivery experience went all well, except when it was time to attach the kickstand to my bike where I figured out it is too big and wont let it stand up properly when fully extended.
One of the closest and only good shops to go to in the Goodyear area.
Had great reviews, and one of the only products at the store of the sort
Date of experience: May 8, 2024
I was looking for what I believe to be THE best helmet on the market, there are many quality helmets available, however I was looking to spend good money for a product that will help save my life in a accident or unscheduled dismount while riding. Safety is paramount when riding in my humble opinion I always try to buy the best that I am able to afford when shopping. I decided to go with Arai, my second choice was Shoei, but I digress... as I was shopping no one seemed to have my size in stock, and I was getting very frustrated to say the least. Cycle Gear had not only the helmet I was looking for, but they had it in my size! It was a return, ten percent off to boot, yeah, so I pulled the trigger made the purchase. Within a couple of days it was at my door, the helmet fits perfectly and I am very happy with my purchase, I will certainly make future. Purchases with Cycle Gear.
Web search for Arai helmets led me to you
Best quality as well as safety concerns, not that less expensive helmets wont do the job, I wanted a quiet helmet as well as a helmet that exceeds industry standards.
Date of experience: May 26, 2024
The employee was very helpful and knowledgeable about the product I was inquiring about and the product was delivered earlier than expected
Date of experience: July 25, 2024
I ordered an open box item and it came in wrong, I did keep the product and was given a store credit.
Close to my work
Like the product
Date of experience: July 19, 2024
I have purchased many items from this store and had good experiences.The guys are great and helpful.
Location, price
Price & quality
Date of experience: May 7, 2024
Ordered an alpine stars jacket in store. Store help was excellent. Told me it would ship next day after order was completed. Waited three days for shipping confirmation. Order stayed in processing. Call customer service he told me will shipping that evening but didn't even take my order number so I don't know how he knew that. Waited 5 more days order still in processing. Call again, customer service told me that they don't know why it has not ship but will check. Received a email a couple of hours later saying that it was ready to be ship. 3 more day later I finally got my jacket. If there was a problem and it was not going to be shipped out in the 2 day guarantee then someone should have communicated that.
First person was rude and not willing to help. Second person found out the problem and rectified it.
Friendliness of store and available most of the time.
Fitting and quality
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 13, 2024
In shop, they were able to order the part, send it to my house or shop, which is nice you can pick up at the shop option and not have a 900.00 helmet sitting on your porch all day!
Found a discount for me and done.
Arai fits me and quality is very high
Date of experience: April 4, 2024
I came In to get a never visor for my helmet,they didn't have them in stock witch was no big deal and I asked him to order one, this is were the customer service started to fail.
This request was a huge burden on the guy behind the counter. He made me feel like I was incredibly inconvenient for such a request.
After ordering the product they said it would be there in 7 to ten days. Now I live 200 miles round trip from this shop In springfield. On the seventh day I called because I happened to be in town just to see if it had came in. The guy on the phone said he had no time to look and he would call me later if it was there. I tried to explain that I do not live around the corner and he rudley said in slow broken pauses I WILL. CALL. YOU. WHEN. IT GETS HERE! And then hung up. I did get an email when the product arrived and just wanting to make sure it was there I called again thinking that that guy was just having a bad day and in no way could I be treated rudley a third time... I was wrong. The third time they said did we call I said no but I got an email just want to make sure it's there before I drive e from the coast to your shop. He begrudgingly Chen rudley said it's here and hung up the phone abruptly. I will travel to a different store but will not choose to buy from these guys again.
Usually a great shop with good products.
Date of experience: June 13, 2024
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Very unsure as to the right screen after reading a lot of the reviews. Hopefully the screen works out. I will be better able to review the process after receiving the windshield and installation.
Update…
Windshield arrived and was the best size for my riding style. If I would have order the shorter style, the wind would be more than I wanted. Overall I am satisfied with the mounting on my 2023 Honda SCL500. It worked out better than I hoped.
I always check with Cycle Gear first,
I needed some wind protection for more open highways.
Date of experience: May 11, 2024
Very unsure as to the right screen after reading a lot of the reviews. Hopefully the garage system works out. I will be better able to review the process after receiving the windshield and installation.
I always check with Cycle Gear first,
Date of experience: April 29, 2024
Four items, two problems. The shield won't latch on the helmet because the base plates were installed out of position. Inspector didn't catch it and I've got to return it. Pants were supposed to be 30/32 (waist/inseam) and the inseam isn't even 31"... my socks show. The Merlin boots were good and you can't go wrong with Dixxon.
Brick-and-mortar in a bunch of locations for goods you *must* try on for fit. For our comfort and survival as motorcycle riders in a car and truck centric society.
Price and features were reasonable.
Date of experience: May 6, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.