CycleGear

Staff is always welcoming, friendly and helpful. I appreciate the fact that the staff reminds me that if it's not in store than they can order whatever I'm looking for and have it delivered to my home.

I went in to have my 9 year old son fitted for street riding gear and johnny was amazing with him. My son is picky on how helmets fit so johnny spent days making sure he was fitted properly and even took the time to install my sons intercom in his helmet. Hes the main reason i go back. Im headed back today for another helmet and when winter comes, ill be headed up to see johnny again. Best service ever. The ONLY place i go for gear!

Completely shocked at the reckless & senseless shipping handling of an expensive helmet!

The shipping box arrived with a side that had visible compression damage and I thought, "I hope my helmet is ok!". I took a picture of the box before I opened it in case I had to demonstrate a problem. Unfortunately, there was no packing cushioning material in the box! NONE, zero padding.
I took a picture of that too.
Then, there was minimal packing material inside the Arai box! I took a picture of that too.
It's very disappointing AND irresponsible for a $700.00 helmet to be mishandled this way, especially when recyclable packaging material is available. I sent the helmet back using that material because I believe CycleGear will re-sell it as-is and the helmet should not risk being shipped again without proper packaging material.

They took care of the return process well.

Easy and done. Always a pleasure and great customer service.

I used mainly Cycle Gear for all of my bike shopping! Had to return some boots a bit ago and they were extremely helpful with every step! Love that you gain points by the purchases you make and can redeem them when you're ready! So far, I haven't been disappointed yet. They usually always have some kind of deal/discount on items.

Very helpful when returning boots!

I've bought a helmet as well as a few cardos from the shop in South county STL, and I also bought my newest set of tires from the online shop. The tires were for my old ninja 250 and 2 companies make tires for them and when all the other shops were charging 300 for just the rear, I ended up getting both for around 220 from the cycle gear site.

Boots arrived on time and worked great! Fits exactly the way that the description shows. Great value!

So. I never got an e-mail from any purchase order or RPM rewards but I did get this email. My email is not blocking or going to spam.

Tried to call never got thru. Hung up. Store called and got a person to talk to fairly quickly.

Had to drive 100 miles to pick up my tires which i could have bought anywhere for the same price or less and delivered free. The only reason i chose cycle gear was for the installation and balance of the tires at $30 each, which would have been great. However the cycle gear i chose for tires to be delivered to and installed said there machine was the wrong equipment and didn't know when a new one would be delivered, so a lot of time and gas wasted for nothing, thanks.

Delivery was quick, and I received an email and pleasant phone message from the store. When picking up the package, I asked to see some other items that I was interested in buying, but the store associate seemed remarkably untrained in the dark art of customer service.

I ordered the wrong shield for our helmets. I went into the store and they were great about taking them back. Unfortunately they did not have mine in store and they thoroughly checked to be sure. They got online with me their and placed another order for delivery for the right shields for our helmets. Within in 2 days they came to the house and I was able to snap them in to the helmets with ease.

Got the email saying my parts was delivered called the store there answer was not sure but they would call. So 2 days later I drove clear across town to a kid with a sour attitude just to find out my parts have been there the whole time. Thanks Kevin Payne

I was glad to get the product I had the store order within a week. Employee was very helpful
Answering my questions and helping me out, especially as a new rider getting a walk around of the store and had the answers to all my questions.

Everything arrived on time and was the exact size as ordered.

Got exactly what I ordered and love how it looks. Service was fast

I personally work at the Jacksonville location, but before I was just a customer. There have been a lot of changes and a huge change in staffing. Everyone there knows a lot about motorcycles and we always like to help those in need. We always encourage customers beginner or pro to ask any questions they have. Overall just a great place to be at to talk motorcycles and shop for gear and parts.

All the members at greensboro store were extremely helpful and patient with me. Helped me figure out what gear would be best vs budget to help me make an informed decision on my needs. All products purchased so far have been perfect. Wish store was bigger with more product to be able to try on, but that's not on cycle gear. Will continue to keep shopping for most my gear here as the rpm membership has already paid for itself, and cover several good brands, even their in house which is budget friendly and of good quality.

I ordered a product on Monday, was supposed to arrive on Wednesday, product said "2day shipping". I called on Wednesday and they haven't even sent out the item yet, said it was a "hiccup". I received my product by Friday. The rep was nice tho, he took care of it!

The rep was top notch! Straight to the point, took care of the problem and then some. No excuses just truth! That dude is awesome!

The folks at CycleGear in San Francisco have been very helpful, providing guidance, answering questions, suggesting options, and finding the equipment and supplies to keep me safe, comfortable, and having fun on my motorcycle.

My order was acknowledged within 24hours by em, then shipped on time and acknowledged by em and received on time and in perfect condition. I couldn't ask for better service in a day when service is greatly missing in today's society. Thanks for a refreshing experience.

Good experience. Deliver right to the cycle gear they put the tire on the next day.very great experience.

Checked online then went to local store. Store folks very knowledgeable and helpful no pressure sales pitch. Also many options to buy in store or online. No problem returns if needed. What's really nice about actual store is that they have a wide variety of gear in many sizes that you can try on to see how they fit.

I had an excellent experience with my purchase from Cycle Gear! I'm not a huge fan of online shopping when it comes to motorcycle gear, but I decided to give it a try since I live quite a distance from the nearest Cycle Gear store. Product descriptions were accurate, sizing was on point, and the shipping was faster than expected! I am very satisfied with my purchases!