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CycleGear has a rating of 4.8 stars from 5,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,836 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Received my two helmets. One of the boxes was open. And did not have the brochure and the tube that the Other helmet had. I wonder if the sold me a return helmet?
Like to help the local store.
Looking for Premium helmet and my research let me to Shoei.
Date of experience: June 5, 2024
Standard, as expected experience. Wished the prices were lower.
Replacement parts
Date of experience: August 8, 2024
Friendly and knowledgeable staff that helped in the whole process.
Date of experience: August 8, 2024
Im a new biker. I went to cycle gear to get all of my gear. The employees were very helpful in guiding me in what to get and different options to fit my needs. I ended up wanting a white helmet and they didnt have the specific style I wanted in stock so I ordered it online. I accidentally sent it to the wrong store though but everyone was so willing to work with me and get it figured out! I love my gear- stylish, safe, and excellent quality.
Helpful
CycleGear was recommended to me from other biker friends
Great quality for the price I could afford
Date of experience: April 8, 2024
Ordered during weekend, arrived 3 days later happy with the delivery
Date of experience: August 8, 2024
Selected an accessory from their web page. Ordered it. Had it delivered to their local store. No shipping charge. They called me when it arrived. I picked it up next day. They had it there waiting for me whenO walked thru the door. Now, how easy was that? And the part was perfect. Fit perfectly.
Their selection is very good, especially since JP Cycles of under their umbrella. And their service is great.
I had recently upgraded my seat. The top surface was perforated. I needed a waterproof rain cover to keep it dry when i had to park outside, like for road trips. I chose a reputable company, Saddlemen, they make quality items.
Date of experience: March 25, 2024
Easy ordering. Fair price. Good store delivery. They phoned me when the order was available. Easy to pick up in store
Date of experience: August 28, 2023
Limited stock on parts for a new helmet ordered a pin lock that fits the new helmets as well as the version two and none were in stock had to order them
Date of experience: June 4, 2024
Cycle really is the only retail cycle gear store left. Everything is online, which is fine but it's nice to try stuff out first
Good quality gear
Icon vests are the best
Date of experience: July 5, 2024
It took too long to get my parts. I was able to cancel part of the order because tou did not have my spark plugs which I had to call after a week to find out. Had the dealer send me my parts and ship them to my house next day and was only $20.00 more and I was able to go on my ride last weekend. I just got theair filter this week so I will have to put it on a shelve until I need it next time. Very aggravating ordering parts from this company, no communication, takes too long, never again. Just lost a good cuatomer.
After being on hold for 20 minutes and having to hear a loop of everybody's working for the weekend , I talked to someone that said I could not can cancel my whole order because the pulled my air filter already, the can cancel my spark plugs because they were waiting for them to come In so they can ship those.
They fit my bike and I needed then asap
Date of experience: May 3, 2024
I ordered a new pair of gloves but CycleGear sent me a used pair. It should have been a red flag when my stock alert email showed just a single pair in a single size come back in stock - this was clearly a used return from another customer. When I contacted them about it they didn't seem to care. This was my first and last time ordering from CycleGear.
I ordered a new pair of gloves but CycleGear sent me a used pair. It should have been a red flag when my stock alert email showed just a single pair in a single size come back in stock - this was clearly a used return from another customer. When I contacted them about it they didn't seem to care. This was my first and last time ordering from CycleGear.
They had the particular product I wanted in stock
It met my needs
Date of experience: March 20, 2024
Got this within a couple days of ordering and I'm really happy with purchase! The only weird thing is I ordered two items and both came in different packages and separate days but overall still a great experience
Have ordered from here before and liked how fast it came.
Looked at reviews
Date of experience: October 7, 2023
I have now ordered a few different items from Cycle gear and every time has been an easy experience. Whenever I had a question, it was promptly answered. When I wanted to request a refund or exchanged because a jacket didn't fit, they accommodated me. When I called to ensure a part fit my specific model and year of bike, they weren't afraid to tell me they didn't know and got back to me later when they did have an answer.
While I do not remember the name of the customer service associate who assisted me, I can say that they were able to cover any and all concerns brought their way.
I originally chose them because they had a physical near where I worked. I stayed with them because of the services provided.
They simply fulfilled the requirements that I needed for that product.
Date of experience: April 8, 2024
It came in the 2 day shipping time frame just as it was advertised
We're ROM members
Bc he needed it to change the tire
Date of experience: August 5, 2024
I started searching, and soon narrowed my search to CycleGear. I have always had good experience with their products. I then compared a few options on their website and made my selection. Shipped quickly and arrived when promised.
I have ordered many items from CycleGear over the years. I trust that what they sell is a good value and reliable quality. Nothing exotic, but products that work.
I browsed the colors and sizes and selected the one that is right for me.
Date of experience: March 23, 2024
Product is great. To long time for store to store shipping across town. I only contacted in store representatives.
Local store that sells motorcycle gear.
Good reviews
Date of experience: July 10, 2024
Ordered three pairs of tires. Arrived earlier than expected. Had them mounted. Finished five days earlier than estimated.
Prices and local store.
Price and reviews
Date of experience: July 9, 2024
The search was helpful, sometimes I'm not sure what to call things and the suggestions are usually what I'm actually looking for.
Good selection.
I needed it.
Date of experience: July 6, 2024
I lived in Hayward CA for many years and Cycle Gear locatiion there was always my go to place. Unfortunately, there are no nearby stores (Traverse City MI). I miss the easy availability and knowledgable staff of the brick and mortar store. Your online presence is fine and service is prompt but suggestiions and impulse purchases are precluded. The online marketplace is kind of crowded so there is more competition.
Used them for many years.
Annual maintenance. Wish you carried Plexus for my windscreen.
Date of experience: April 26, 2024
I ordered boots from a different site and when they arrived they were different sizes and not of good quality at all. I couldn't even fit them! But Cycle Gear delivered exactly what I ordered at the time they said and the quality was definitely a lot better. I just recommend getting a size up from your true size to have a little wiggle room for your toes. That's what I did and it makes them very comfortable to walk in when I get off my bike to pump gas.
I chose cycle gear because of the reviews I read about them and the brands they sell. The prices are pretty reasonable as well.
I chose the O'Neal boots because of the look of them. They match my riding suit very well. And of course for the price. I'm not a hardcore rider so I didn't have a need for expensive top of the line boots.
Date of experience: March 26, 2024
I love the people and staff in the shop but my gloves were just a little big and I ended up having to return them but I ended up getting some other ones that were perfect that someone at the shop helped me pick out
It is close to where I live
Needed some gloves
Date of experience: April 9, 2024
Great service, still need to put thr shield on the helmet, but it should be great.
I liked the look.
Date of experience: August 1, 2024
I usually go in the store to try on things to make sure they fit, because I kinda hate shopping online for clothes. So I usually have them order whatever I need at the store to ship to me. Delivers within 2 days. Super fast and great service
Because they have great service and have a good variety of products.
Based on reviews seemed to have a good amount of quality for what you're paying for.
Date of experience: March 14, 2024
Love the motorcycle boots, really want an air estimate but they are very expensive maybe a few more payment plans, also wanted tires but size not in stock hopefully soon
Look like quality products and in Mi
In MI and products look quality
Date of experience: May 13, 2024
I received the helmet I ordered timely. Unfortunately, the helmet was too small so I had to return it. It was a different brand than I have bought in the past and that was the reason it was too small, Cycle Gear didn't have Large so I am getting a credit.
Good Company, good products, fair prices,
Light weight and liked the looks of the product.
Date of experience: April 25, 2024
Shipment arrived on time and in good condition. And was very satisfied with the workers at the shop
Date of experience: August 6, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We do offer a 90 day return policy. We apologize if a used item slipped through we do try to catch any used items from being returned. Please feel free to return for a refund.