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CycleGear has a rating of 4.8 stars from 5,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,835 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Everything usually goes quite smoothly with a return, but this day there seemed to be a problem with the folks at the desk being able to "sign in" and process my return. After waiting for 10 or 15 minutes I took my helmet return and went back the next day. It was then taken care of efficiently.
Date of experience: August 29, 2023
Great service fast and efficient quality products. Great customer service all around. Good experience. Thank you guys. Keep up the good work.🙂👍🏽
They have what they advertise
Pretty much knew what I wanted. I was not surprised that they would have it.
Date of experience: July 13, 2024
Absolutely love the jacket that I pulled out of the box all except that the main zipper broke 10 seconds after I received. For a $500 jacket, that is appalling. I need to exchange for a larger size however I'm hoping this was an oversight and not a pattern with this jacket.
Variety of projects and trusted retailer.
Style, features, safety were all factors.
Date of experience: March 23, 2024
I was having difficulty navigating Cycle Gear website for the first time. Hopefully it gets better next time.
Cycle gear has 160 stores nationwide
Date of experience: June 23, 2024
I was having difficulty navigating Cycle Gear website for the first time.
Cycle gear has 160 stores nationwide
Date of experience: June 11, 2024
Easy to find what I want/need and love they have a petite option for women. The jeans feel like they run a little big. I always wear a size 10 but they run a little big. I'm keeping them though in case I want to layer with leggings underneath when it's cooler.
Product on sale.
Date of experience: March 12, 2024
From the time I arrived, there was someone to greet me at the front door with a smile. They listen to my request of items I was looking for, and provided me with alternatives items. If they did not have it in the store they ordered it for me. Great service all the way around.
Great bunch of folks, always helpful.
Price and selection
It was the size and product I was looking for.
Date of experience: March 27, 2024
I am very satisfied with my experience with cycle gear, however the last product I ordered, a set of Universal mirrors, was very cheaply made and they had very little adjustment range. I guess you get what you pay for thought.
The riders plus membership
Needed to replace a broken mirror
Date of experience: February 15, 2024
It was easy to shop for the back tire I needed online. The store was out of stock in my size, so no big deal. Shipping was quick and easy. The store itself was pretty quick to install it even though they were short staffed.
Prices and customer service
Needed a good quality and well priced rear tire.
Date of experience: March 30, 2024
I'm a new rider, went into CycleGear to check out sizes was helped out by an amazing gentleman. We tried on Helmets, Jackets & Boots. I ordered my gloves & boots, they shipped fast! Now to find an XS Helmet!
Date of experience: October 9, 2023
I was able to find affordable Harley parts and the website was easy to navigate. However nothing beats the delivery time. It literally came the next day even tho it was the weekend.
Affordable prices and financing
It was easy financing and affordable prices
Date of experience: June 4, 2024
Absolutely terrific, makes it much easier to take to the highway
Familiarity
Price, delivery, quality, style
Date of experience: August 6, 2024
Nick, the sales associate, was very helpful in getting me the right helmet that fits me. I could tell he is an avid rider with experience. He followed up with a personal phone call when the product arrived. He transferred my headset electronics from my old helmet to the new one when I picked up my helmet. No wait time, no drop off and come back in a day or so. Great job
Local store
Shoei helmets came highly recommended
Date of experience: December 6, 2023
The windscreen quality is very good. I liked it, the order arrived at the days they are very honest, The customer service is very good
I like the store
Bc is better for my bike
Date of experience: July 6, 2024
I recently ordered a pair of youth boots for my nephew, and was in a time crunch. They were able to get me my gear ASAP and the quality. Of the product was great. Customer service was excellent and I will definitely use them again.
Wanted to be able to go into the store, where there was a lot of merchandise to look at things.
Recommended by the sales person.
Date of experience: March 21, 2024
I was looking for a new helmet, but wasn't sure what brand. The sales person showed me a variety and was very detailed with the safety features of all helmets shown. They didn't have the color I wanted in my size so the sales person helped me order it on line. From the time I ordered to receipt was quick and the team also ensured that it fit correctly and I liked it as well as attaching the new Bluetooth I purchased as well
Close to my residence and they have a variety of products to choose from and customer service is great
It was decently priced and had good safety ratings
Date of experience: April 12, 2024
CycleGear priced matched the tires I wanted and mounted them the same day they were dropped off. Everything went smoothly.
Convenience, price, ability to mount tires in store asap.
Quality, person experience, reputation.
Date of experience: June 20, 2024
Happy that there is a Cycle Gear store near me. Great people there and very helpful and friendly.
They have what I need.
It was exactly what I needed.
Date of experience: August 5, 2024
Saw a helmet that was not in stock at my nearby store. The staff was courteous and helpful in ordering one for my pickup. Helmet arrived to the store in a reasonable time frame and has been satisfactory to my needs.
Value and ease of ordering.
Features and price point.
Date of experience: April 8, 2024
I went to order a helmet online for my son and waited because I received a flyer in the mail saying premium helmets would be on sale in 2 or 3 days. The flier actually pictured and named the helmet I was going to get him. I called one of your stores that same day and they confirmed the helmet would be on sale if I waited. The morning of the sale I went online and it did not show the helmet on sale. I called a store again and they said I needed to call customer service because they didn't see it. Customer service said that the helmet was nowhere in their system as being on sale and assured me the helmet was not one of the sale helmets. I waited for nothing, and then proceeded to order online anyways and paid for next day shipping and didn't receive it anywhere close to next day. I think he received it 3 or 4 days later. The whole experience seems like everything advertised was just to get me in. My son is very happy with the helmet overall just getting there wasn't the fun exciting experience it should have been.
Described above. The guy was ok to talk to. He wasn’t a jerk but he certainly didn’t care about the discrepancy or trying to figure out what the actual problem was. He didn’t see it listed so I was out of luck.
I received (by accident) one of your sale fliers in the mail and I was already planning to order a helmet that week.
My son did a lot of research on different helmets and decided the one preferred was the overall best.
Date of experience: June 3, 2024
As always, Cycle Gear has a good selection and makes it easy to get products you can't find in local stores.
One jacket was not 100% clean; the customer service team took immediate attention, and sent me a RMA.
Product availability
Date of experience: July 9, 2024
Got exactly what I ordered. And was delivered promptly! Will order from Cycle Gear again in the future if needed!
Ordered from them before
Have a bell helmet. Just replacing a worn out one
Date of experience: July 14, 2024
I'm a new rider, so this was my first time at the store. Sales people were knowledgeable & friendly and helpful.
My brother is a rider and said it’s the place to go.
Just what worked for me financially, stylistically & for what I needed.
Date of experience: July 9, 2024
I'm a first timer when it comes to riding bikes, and wanted a helmet for my MSF class. Chase was able to answer any question I had, no matter how much of a noob question it might've been, with helpful advice. I ended up getting the helmet he recommended as well as some gloves. The helmet shipped to the store for free, and Chase was there again to help set it up for me and show me how to manage/use it when it arrived. When I showed the helmet to my instructor he said it was perfect. Thanks!
Excellent customer service, convenience (it's on my way to work), and free shipping to store w/ fast delivery.
I tried a bunch of helmets, but ultimately because of the suggestions from Chase I chose the one I did, which I'm glad I followed.
Date of experience: April 15, 2024
Great customer service. Knowlegable. Good selection. Great customer service. Knowlegable. Good selection.
Date of experience: July 19, 2024
The deliver to store date was not correct, but the store shipped the item to me overnight, so it ended up OK. Thanks to the local guys for making it happen.
The local shop corrected the online delay the best they could.
Found what I needed close, without Amazon.
What I was looking for.
Date of experience: June 5, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
