CycleGear

Super convenient. Store about 12 miles away. I get everything sent there. Tires or whatever. Returns, when and if necessary, are a snap. Prices are reasonable. Helpful personnel in store and online. In store tire mounting...sweet! What's not to like. My go to motorcycle supply store.

I ordered a Schuberth C5 helmet from the store in Schaumberg. Jon was very helpful and pleasant. I received the helmet a few days later, but it wasn't in the shape I was expecting. After watching unboxing videos I knew the helmet I received wasn't in the original packaging. The box was in terrible shape, there was no internal packing, manual or warranty card. A screw fell out of the helmet bag and the liner was not attached in one location. I attempted to get satisfaction over the telephone from CycleGear, and the person who responded seemed very concerned, but I didn't hear back for two days. So I returned it to the Schaumberg store. I was leaving on a trip soon and wanted the helmet for the trip. Jon took care of it with apologies. I did receive the helmet, with all the packing and paperwork, two days before I was to leave, but decided not to try to get used to a new helmet on the road.

I contacted customer service and was greeted with much concern. After being asked to send photos of the product condition and providing those pics, I didn't hear back for several days. I had assumed I would be contacted immediately after sending the pics.
The first helmet was probably a return or a store model, but should never have been sent out as new by the warehouse.

The jacket and gloves are beautiful. Just as shown on the website. But... clearly someone wore that jacket and was stinky! I wish there was a way to add "odor" in the description along with the description. I know it's easy, just to wash it but then it doesn't have the authentic "NEW" look. I LOVE the jacket though.

Ordered a new rear tire online and had shipped to San Luis Obispo location. I brought my rim in at 5:50 pm on a Friday to drop off and the salesman tells me to hang around and he'll knock it right out.

He helped us the first times when the shop had power troubles. Then again as we were on the road when we were trying to connect. Went above board to help

Very very helpful

Saw it online, saw the reviews and went with it. I went to the store and made sure it was the right one. Put it on order and was shipped home. Great working with the staff.

Easy transactions in store, online orders take forever. Easy transactions in store online orders take forever!

Informative

I had excellent customer service in the store and super fast shipping for 2 items that were not in stock! Will definitely shop there again.

Got these pads for a used 2XL Joe Rocket jacket I bought. They fit inside the jacket, only gripe I have is that they are a little small for the pockets, mainly the back protector. It slides to the bottom of the pocket and feels like poor positioning on my back. To correct that I put it in and then put in the original level 1 protector over it. That seems to be keeping the new armor in place.

I wanted to buy a pair of TCX Drifter boots. Of course my local Cycle Gear does not carry them. Luckily, I already have two pairs of TCX boots and new I could buy them without trying them. Because I was going to pay cash, I was able to order them in person from my local store.
I prefer to buy for shoes and clothes in person because I rather try something on and make sure it fits well.

Product described perfectly no surprises when arrived and definitely fast shipping. Highly recommend Cycle Gear for all your two wheel needs.

I went in looking for a helmet and they had a huge selection to choose from, so much that it was a bit overwhelming.
But thanks to an experienced sales staff the selection was made easy.
Like i said a great experiance!

I drove to my nearest cycle gear store which was one hour away to buy a specific item and cyclegear.com store inventory was wrong, but the store representative made it right by expedited shipping it to me home.
I was very happy he did that.

Jimmy at the store in St Louis on Lindberg helped me make the decision to purchase these 2 jackets and the back protector. Jimmy is most certainly a valuable employee. Hats off to Jimmy

Got in a accident the boots saved my foot from breaking. The boots barely have a blemish

Haven't used it yet, but I received my order in the advertised time, and it appears to be a quality item.

I placed my order via my local cyclegear location, the staff was super helpful, and everything arrived on time. Thank you!

It was easy to find what I needed and for the price that I wanted to pay. Delivery was prompt and the packaging excellent. I am thoroughly satisfied. I purchased a seat cushion for my Harley Davidson Motorcycle.

Very good and came in before my road trip! Good quality and fits!

Oreded a new helmet for my daughter to give as a present...still waiting and will not be here in time...I've gotten 2 emails asking how they did with my order.I called n was told soon...called again and still did not ship from a bordering state...13 days and waiting...not impressed...will not use them again...products are often low quality.

Taking the scenic route to Washington and need something for the long ride, the air cushion works well.

I ordered a pair of shoes from them on May 23rd. Their website said my order would ship in 1-2 business days. Today is June 6th and customer service doesn't know when my order will ship or where it is. They're slow to respond to my emails, if they respond, and are blaming their supplier for their inability to ship and track an order. My class is in two weeks and I have no idea if I'll have my shoes by then. And neither do they.

The jacket does what it's supposed to do which is provide ventilation with padding. The back padding is not that great but the elbows and shoulders are fine. My main concern is that I ordered a small which fits great everywhere expect for my arms. It never makes it to my wrist so it's kinda short on the arm length but the body length is great.