CycleGear

Great shopping experience all the part that I order was clean and well rapped, except one of the items that I order I had to return because I order the wrong size. It was the joker relocation mount.

Customer service and I had a back and forward about a return product. Customer representative was not listen to what I was telling him for further information go back and listen to the recording 5/29/24.

I purchased a large pair of gloves in store. As I tried both gloves out for the first ride. One glove was large and the other was a medium (both gloves showed a large on the label) there was no problem with returning the gloves. There were no others in the large size so they ordered the correct size for me and I was called in two days when they arrived. This was opportunity to truly experience a company and, I feel that I did. I was impressed.

It was quick and thorough and painless.

The employees at the Tacoma Cycle Gear were amazing! I went in a few times to try on different helmets to find the right brand, size and shape. As a new rider, it was my first time buying a new helmet that was specifically for me. They were very patient with my indecision and lack of knowledge. They really knew the product and guided me to find the best one.

Delighted with the store and their employees. Great service. Definitely coming back

Have not tested the product yet.

Stop forcing me to enter more and more information. You are unnecessarily irritating your current customers to secure new customers. One day you will not have either.

I'm so glad I tried this on in store typically I'm an xl but apparently in Italian I'm a 3x very helpful staff even if they didn't have the color I was looking for in store.

Went to the CycleGear website and ordered exactly what I was looking for. Product came well-packaged and was most importantly the correct item.

I've been shopping at cycle gear for a few years now. From motorcycle accessories and parts to gear that I've needed. Now that my twins ride on stacyc's this is always my first place to shop!

I had items already in my cart and seen a message offering 10% off when my email address is provided. A code was sent via email and it did not work at checkout. The only way to use the code was to begin shopping from the email. And building my cart again. The bot is a joke. Prefer to talk to a human. Don't make it difficult for me to spend my money.

It was easy to find what I needed. The only hicup was when checking out, the page kept reloading over and over. Received the items. Like the glasses but there were two issues. One it is sort of uncomfortable on the nose area as glasses are not flexible in that area. The other is the transitioning of the glasses. During sunlight, they were not dark enough like sun glasses. Work great at night. Didn't have to carry multiple glasses in case of going from sunlight to night. The Helmet is ok. Not my style as it sits bulky. It sits super high on the head. Sizing is different as I'm an XL but had to exchange for a L helmet. Other than that I'm satisfied with the purchase

Ordered front and rear tires for my BMW R1200 GS Adv. Order was received by the store, I went in with the front room to get the tire replaced, so far so good. After 4 days of no updates (their site lays out an ETA of a day), I called them up and was told their machine damaged my rim. Thankfully just cosmetic damage, some paint is chipped and rim is scratched. Apparently their machine doesn't work with tubeless spoked rims. When I asked if/how they handle other BMW R1200s, I got told "we scratched every last one of them" (!). The store manager did say they would be more careful about letting people know upfront in the future, and they didn't charge me for the
Tire replacement, so I'm thankful for that.

I now have to find someone else to replace the rear tire. And perhaps eventually, get the front one re-anodized. Frustrating experience overall!

Jay was very knowledgeable and helpful with finding me a good first helmet. I am excited to use it when I take the MSF Beginner course in the next couple weeks.

Ordered shinko 999's front and rear, shipped faster than said. And was installed quicker than stated even with a minor shipping issue( both tires were sent on different trucks same shipping and order number) Still had them on and had time to scuff them in for bikeweek daytona

Very knowledgeable staff helped me decide on best fit and function. Placed order to get the color that I wanted and it arrived very quickly. The same staff set up and attached the intercom system and on my ride following my picking up the helmet the new com system worked wonderfully.

Ordered wrong size after following sizing instructions. Returned to store. No problem exchanging them

We had a great experience in the store and the employee assisting us was friendly and helpful and knew a lot about helmets to assist us.

Talked to customer service about size differences she answered my questions I ordered fit was spot on and as always very fast shipping

Very positive very helpful

The clothing looks great and the store pickup was easy, except that there was no option for a gift receipt. So if the recipient needs a different size, or returns it for whatever reason, the clothing amount is returned to MY account. He can't even exchange or get store credit. I won't purchase a gift from there again.

Associate was knowledgeable and friendly. Seemed to be well versed on all the products. Offered helpful suggestions.

I came to the shop to purchase my very first helmet. The staff were very helpful and patience with me.

Ordered, shipped to store, checked fit, gloves good. Heading to Deadhorse Alaska in July. Will know more by end of ride.

The Alpinestars SMX-2 Air Carbon v2 Gloves are a superb choice for riders seeking comfort and protection. With their carbon fiber knuckle protection, airflow design, and touchscreen compatibility, they offer a perfect blend of safety and convenience. Whether you're cruising around town or hitting the open road, these gloves deliver top-notch performance.

The number one reason I shop at Cycle Gear is they will order inventory that they don't carry in stock, let me try it on in the store or at home and then I can return the item, in like new condition, in 90 days for a full refund. I have purchased multiple items this way and that always allows me to feel comfortable that I am buying something that is exactly right for me with no risk of a poor fit that I then end up never wearing.