CycleGear

Order set of Michelin Road 6 tires, Puig 90 stems, and installation. Price was very competitive, & tire installation on wheels was on-sale also - for $15.00 per tire. All in all - very happy with the Auburn Team

The store staff installed a Sena 20S headset bracket in a Shoei Hornet X-2 helmet I bought online ship-to-store. Being a trusting fool, I left the store without checking the installation. Once home, I found the boom microphone was still installed on this full face helmet, with the bracket clipped onto the left front of the chin bar, such that opening the visor would hit the pop-up antenna with the 20S unit installed. The microphone for closed-face helmets, which replaces the boom mic so that the bracket can be mounted in the correct location under and behind the left ear, was still in its packaging.

WhenI asked a question about parts available for the helmet, I was told by the store staff that the Shoei Hornet X-2 was not a very popular model. Shoei would probably like to know what Cycle Gear sales staff think of their premium-quality ADV helmet.

I'm making an appointment tomorrow with a local dealership that participates in the Shoei Personal Fitting Service program to get this high-quality lid properly fitted by an expert. So long Cycle Gear, you've lost my business.

The bracket installation was re-done by the store manager-on-duty at my second visit. Once again, being the trusting fool I am, and being handed a closed box once again, I only found out when I got home that the speakers were pressing hard against my ears, and that the bracket was still too far forward for the visor to stay clear of the antenna. if he had asked me to try the helmet on, this problem should have have prompted the manager to order an installation kit for the Sena 20S thin-speaker set-up. I ordered the thin speakers as a replacement part from MotorcycleGear.com and will keep the others as spares for another helmet, because I’m not going back to the Cycle Gear store again.

The Yuasa AGM battery that I ordered for my Suzuki Vstrom online came very quickly (less than 48 hours). I had some questions about adding the electrolyte and charging it, so I called my local store in Rancho Cordova, CA. They said just bring it by and we'll set it up for you (which they did) and they gave me proper charging instructions. Excellent customer service.

Haven't had the chance to test it but I think it will be fine with the great reviews I sure it must work

The customer service was very good and helpful through this process and ordering it online was very simple as well.

Great. DONT force people to give you 50 characters if you want the survey done. 🥴

Eli gave quick service getting my tire replaced. I would only suggest to only state policy of 24 hours to replace once, then tell them what it will most probably be.

Items ordered in store from quadlock were due to be shipped directly to my home. It transpired they were shipped to store, they in turn refused to send items on to my home address.
Yet another unnecessary journey to the store, like I don't have a life right?

Shockingly poor.

This is a great denim cut but it needs to improve a bit. As a club style cut, there needs to be a zip out liner or the patches get sewn into the liner. The inside pistol pockets are not pockets at all and are elastic holsters. There should be top snaps on the holster or they need to be enclosed pockets. The buttons are awesome and the zippers are good. It will bleed dye so wash it in cold water when you get it.

I hadn't fiomy order and I didn't know it needed to be completed. I contacted customer service and they helped me out.

Tires arrived quickly and my local Cycle Gear mounted and balanced then the next day. Quick and easy.

Wrong part was ordered. Needed clutch cable got a throttle cable

Quality of the riding pants is excellent. I really wanted them to fit butwere too small for me. I typically wear 2XL and ordered 4XL thinking I'm safe. But I am not your average big guy build. I'm like a tree trunk. Football linemen look like ballerinas next to me. Anyway, customer service helped me with a return and offered much needed advice on how to find the right fit for me. She took the time to go over which brands run small and which would fit my frame. Just wonderful help. I highly recommend CycleGear.

At 45yrs old i decided to take the plunge and learn to ride, something I've always wanted to do. I stopped by my local store (Medford, OR) fully prepared for some judgement or at least condescending attitudes. Staff was welcoming, helpful and so encouraging! I appreciate the variety and quality I've found so far.

The tech putting the tires on my rims scratched my rims. I complained about it and they denied it was their fault.

They denied they scratched my rims

The gloves came in perfect condition. The size was what I expected it to be. It was a little stiff at first but after an hour it started to get more flexible. The gloves feel super secure with the double straps and they are flexible enough to give me a great range of motion.

I had bought a size that was a little big, so they ordered me a size smaller and I am so happy that they did. As I the smaller size is perfect. I am so glad they suggested I not settle.

Had an item in my cart logged in the item changed to a jacket i was looking at prior and then I ordered it. Immediately after i noticed and tried to cancel within a minute or so, they then replied that i did not submit the request in time.

Parts normally in stock and shipping is generally fast but items always arrive poorly packed. Like twice I ordered spark plugs and when I received the boxes were crumpled and the plugs were banging around the box with other items with no protection.

Didn’t get a response.

I ordered a medium and a large jacket to be shipped to the store. I was then able to try on each jacket to see which fit the best. I purchased the large and received credit for the medium jacket. Easy and the only way to get the best fit.

Great experience, greeted when I walked in and Jordan was more than helpful with my trying on helmets. He ordered it for me and it arrived at my house the next day
I was amazed

Every time I go in they do their best to help out and even chat when not busy. Best store ever!

New to this tyre so no experience to date. Good price but mounting fee should be included as with others parts dealers.

Ordered a part unsure if it would fit my bike. Shipped free to my local CycleGear where an employee helped me figure out the fitment. Ended up returning the part, and the employee took it a step further by helping me search for an alternative. Very positive shopping experience.