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CycleGear has a rating of 4.8 stars from 5,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,836 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Josh helped me place my order in the store for gear I was thinking about and I joined RPM, because I have a lot more gear to purchase. All the staff were super friendly and excited to see me get new gear. I will buy all my gear at this store!
Local, someone to talk to.
Quality, reviews, and what a buddy told me to look at.
Date of experience: March 9, 2024
Lots of help picking equipment as a new rider. Feel like I got exactly what I was looking for or better for less than I thought I would pay.
Date of experience: June 28, 2024
Long story short; I saw a great jacket that was 50% off. I did the smart thing and drove to my local Cycle Gear and tried on something similar to make sure I ordered the right size.
End result is that I got the exact jacket I wanted at the right size, and I got it half off and shipped for free in 2 days. It's hard to imagine a better shopping experience.
I shop Cycle Gear cause the website is massive, with a huge selection, but there is also a local shop I can visit and, as a member, I get free shipping and great discounts.
This jacket was a perfect choice for me. I needed a more substantial jacket than the mesh one I got for riding school. This Rev'it Sand is waterproof, has two liners, is the exact color I wanted and the size I needed and it was 50% off.
Date of experience: December 4, 2023
Had to return the helmet because I ordered the wrong size. Still whole process went as normal.
Good reputation, stores near me and bought from them before
Date of experience: July 25, 2024
I have been a regular customer and cycle gear for several years. I was moving several bikes from Arizona to Oregon and realized I was one wheel chock short with less than a week to travel date. I called cycle gear and they quickly found the product I needed and delivered it to the store a day earlier than expected. Thank you Cycle Gear Tucson.
Happy returning customer
The Pings’s wheel chock is easy to install and works great in my my trailer
Date of experience: March 24, 2024
I went into the actual store. It was NYE and the staff was awesome! They were not only informative and got me exactly what I needed, but they were very cool. I'll definitely be a repeat customer! Not to mention the price was great, even compared to Amazon...
Convenience
I told them my issue and they found what I needed.
Date of experience: February 14, 2024
Really like the center tab to raise the visor. The help that the Cycle Gear team in the Lawrenceville, GA store gave me was very much appreciated.
I buy all my riding gear at Cycle Gear.
Shoei is know for quality products.
Date of experience: July 17, 2024
Fits absolutely perfect. This will be my first riding set and everything fit well.
The manager was super kind when I visited the Huntsville, AL location and convinced me to purchase online so if I needed to return anything I could bring it back to the store.
It was on sale and gotten great reviews.
Date of experience: August 3, 2024
Helmet fit great. Looks great and was exactly as described. Not CycleGear's problem but helmet came late via UPS. Scheduled to be delivered before Christmas and it was a day late. It's all good though. My son loves it
My brother recommended. Prices are great. Quality of products are great also
My son needed a new helmet for his dirt bike and four wheeler
Date of experience: December 26, 2023
Tires received in a timely manner. But when having them installed. Store called me and informed me that they did not have the tool to install the rear tire 90deg.valve stem which they sold me. Unfortunate
Great price
Stock tires and availability
Date of experience: December 27, 2023
Great price
Date of experience: December 17, 2023
Good wish I could have done card over phone though but understand why you cant, I also wasnt super happy the webpage made it look like you had the tire in stock it was only after I paid for it that I was made aware that It wasnt in stock and was being shipped there if not for that I would have given 5 stars!
Good reviews
Date of experience: June 3, 2024
Good wish I could have done card over phone though but understand why you cant
Date of experience: April 19, 2024
I did not get an E mail with shipping notification, I called and found out it was shipped already, but that their was some UPS shipping exception, and my package was delayed, I later received a message from UPS saying they were going to be in my area and would deliver it direct, instead of Sure Post as it was initially shipped. Let me say that sure post is the worst way to ship anything! As it tuned out UPS steeped up and delivered it early. Never, ever ship anything sure post Cycle Gear! They did ship it fast, but did not E mail me any shipping notice.
He told me it was shippd and about the shipping problem
I wanted this muffler, no one else had it in stock.
Looked cool, was loud, but expensive. It sounds great.
Date of experience: March 24, 2024
Ordered online and tire arrived at local store within a couple of days. I took my front wheel with old tire down to the store and dropped off for mounting and balancing. I received a call the next day from the the guy at the local store and he said he was unable to break the bead and dismount my old tire. I picked up my wheel and new tire, stopped by my local independant motorcycle service shop and he was able to break the bead, dismount old tire, and mount/balance my new tire in 10 minutes. I wish I would have known my local Cycle Gear store was so inept. I could have saved myself a lot of time and costs of driving 60-70 miles back and forth to the local store by shipping directly to my house.
Wanted to try a different tread pattern to the standard Harley Dunlop tires.
Date of experience: March 3, 2024
I recently purchase a helmet from Cycle Gear. There was confusion from what I was given at the store and when I call Cycle Gear, but after sharing my concern, they made things right. I was really taken back with the attention to customer service.
The helmet arrived on time and in perfect condition. Look forward to ordering more in the future.
Outstanding Customer Service. I appreicate their quick response to my concern.
Stores and Online - carry the products someone needs for safety
Date of experience: November 25, 2023
I was told in the store my military discount would apply to this item, and I could get it online, however when I called I was told differently. I'm not sure who is accurate but I feel Cycle Gear should have a clear policy for all to understand.
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2023
Helmet wasn't priced bad. It's a good helmet for a beginner not having to worry about wasting $500 if you happen to scratch it up.
Been shopping here for years locally
Cheap, well built, plus it was a purchase for a beginner rider
Date of experience: July 3, 2024
They were very helpful, I I have a 80s custom motorcycle with older mag wheels. They were able to help find a tire that fits. They also stand behind some faulty valve stems that, they replaced and even offered to put a tube in if they still fault out. Thank you
Word of mouth
Availability, price, and location
Date of experience: March 7, 2024
My last purchase was for a USB port to replace the jury-rigged electric connection to my handlebar accessories that I wired a while ago. The USB that I ordered was shipped immediately and arrived with no fuss or delay. Good job!
Previous experience
It fit my needs and reviews were positive.
Date of experience: April 2, 2024
Fast process in ordering I was informed of arrival date at area store. I was informed by email when it arrived. I contacted store and learned the helmet ordered was on site. I arranged a pickup time and met with staff at store. I left my old helmet and package materials and ride home with new helmet.
Shopped there often before
Date of experience: March 2, 2024
I really liked how I was treated and I received my order quickly and excellent service from the counter
Date of experience: July 2, 2024
The particular size tire I was seeking seems to be in short supply, but I found it at CG at one of the better prices going. The unfortunate downside is CG mounting services are only available to those with a cager to carry in the wheel. No problem. I will proudly roll my metric into the vacant lot next to the Harley garage and get that wheel off.
They had the tire I needed - free shipping
I am trying the shinko 705 as a result of a surprising number of positive reviews by like minded cheapskates in the KLR forums.
Date of experience: October 8, 2023
The Brother and Sister Team was Great! They are very knowledgeable about their equipment and any modifications required to make the helmet complete.
Thanks Again
Lee
Very Happy with the folks who helped me out. Brother and Sister team works well.
Thanks Again
Lee Downing
Master Shipbuilder (retired)
My friend advised me about the establishment.
As things become more advanced older folks need a little catching up with the times and they did just that. New technology and the different qualities of helmets were demonstrated to us. They had vast knowledge of the various types of helmets and made sure I had the correct size.
Date of experience: May 5, 2024
Delivery option of FedEx not the best. My item was not handled with care
Previous interaction
Fit my needs
Date of experience: July 31, 2024
I was at the store in Sandford Fl where I was about to buy a Shoei helmet, when I was about to pay, I was told that it couldn't be changed because of I was using a virtual card! According to the lady, it couldn't be done because of store policies! I didn't take at heart, but it was a waste of time, so I told the lady I would buy the helmet online! All good online and the order experience was good and all on time. That store needs to get with new technology.
Close to where I live and recommend by a friend
Date of experience: April 27, 2024
They were out of the two items that I had gone in the store for and they found a way to get both items to the store and called me when they were in.
Have done business with them for several years.
Needed a new helmet and new tire for my next trip.
Date of experience: July 1, 2024
I have not had a chance to wear the helmet all day yet, but so far, I love the look and it is lightweight. Everything with the purchasing and shipping process went well and was timely.
Date of experience: May 17, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
