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CycleGear has a rating of 4.8 stars from 5,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,835 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
At first my daughter couldn't decide on which jacket to buy we opted out to buy both and return the one she didn't want at the store since the process is pretty convenient. My daughter like both jackets so much we decided to keep both since we got them at almost 50% off. 2 for the price of 1. Great deal!
Since cyclegear is the only retailer with a store nearby that sells motorcycle gear it was a no brainer.
Great price!
Date of experience: March 8, 2024
My in store experience is always good. The people that work in the store closest to me are cool and helpful.
My problem is with the lack of inventory represented in the store. In order to simply try on anything that's not in the store, I have to buy it online and then go through a return process if I don't like it. Going through this multiple times to find a pair of riding boots is a huge hassle for the customer. Especially financially.
Date of experience: August 28, 2023
Very helpful nice staff, it took me a while to figure out what kind of helmet I wanted. They didn't seem like they were in a hurry for me to buy something and get out, they even helped install my headsets for my son and I.
A friend recommended them
Date of experience: February 14, 2024
You gave me a 15 percent off code and and it was only 2 percent. Shipping took a week. I owned a motorcycle repair and that's unacceptable. Piss off my customers. I order from Dennis Kirk and it's in my shop 1 or 2 days. Not 7 days.
I wanted to try you out. And learn the hard way. Never again
That's the brands I use on customer bikes.
Date of experience: February 15, 2024
I, like many others, start my shopping online. For me, the greatest pleasure comes from interacting with the salespeople at my local store. I actually have fun with them and look forward to seeing them.
Date of experience: August 5, 2023
Everything went well enough. Cleaning of the rim prior to attaching the weights could.have been better. The weight fell of as I was carrying it to the counter. Rim was cleaned and weight attached so no harm.
Close by and great price.
I needed a new tire. Replaced Michelin Road 5 with road 6.
Date of experience: March 7, 2024
Got all my gear from CycleGear, scratched up my helmet visor a bit while riding and was reluctant to buying a whole new $500 helmet when mine was still good. Was able to order a new visor with them and it was easily replaced
Date of experience: March 12, 2024
Ordering from Cycle Gear and having it delivered could not be any easier. I choose to deliver products to my local Cycle Gear shop in Laguna Hills where the people there such as Matt have been just super helpful and great to work with.
Selection of quality products and service
Preparing for a trip
Date of experience: March 8, 2024
Great selection, very fair prices, convenient, and so far, quality has been excellent.
My go to store for motorcycle equipment/supplies, and I also have a Revzilla membership.
Date of experience: February 23, 2024
The order was placed on in-stock items with RPM 2 day shipping. The order did not arrive untilna week later. The bags seem ofndecent quality, although the roller bag doesn't come with a shoulder strap, even though the bag is designed for one. Both bags will certainly work as desired.
The items shipped the day after I submitted a support ticket. I was contacted by a rep after the items had arrived. She honestly stated that there was no identifiable reason for the delay and apologized for it.
I am an RPM member and appreciate the value of in-house brands, such as Bilt, that provide good products without big name markups.
The described feature set should meet my needs for transporting helmets and leathers to track dayb and other motorcycle training locations.
Date of experience: March 7, 2024
To be fair, I ordered at the store. I told the employee what I wanted. I received what he ordered. 1/2 was correct. 1/2 was a mistake. It was close... I wanted a lower fork leg guard. I received an upper fork leg guard. I haven't decided if I want it. I can't see where it fits. I have yet to do anything about any of it.
The store is 24 miles away.
They were chosen by reputation. And availability.
Date of experience: March 17, 2024
Great cuz great Great cuz great Great cuz great Great cuz great Great cuz great Great cuz great
Great cuz great
Great cuz great
Date of experience: November 5, 2024
Location is close to my house if I need help
Date of experience: January 4, 2024
I went into the store and ordered a helmet. After try a few helmets on I showed him a picture of the helmet I wanted, including item number. I thought was getting an all Black Scorpion helmet, however i received a Black and Grey printed one. This helmet was also $20 more than original one I asked for.
OK
Convenience
A friend recommended
Date of experience: February 14, 2024
Easy quick change out of all the brake pads did an oil change filter change everything work great thank you so much for shipping it to my house. You're the greatest.
Date of experience: May 4, 2024
Good tires and great install. Ordered online, shipped to store, installed at store, tires Ride great
Convince and price
Decent quality at a good price
Date of experience: July 1, 2024
Bought a tire online from CycleGear as the size/type was not available in store. I then brought the tire and my rear wheel to the local store and the fellow there installed it quickly. I also picked up a motorcycle cover that I had placed on hold, through the website. Overall, it was a good experience.
Date of experience: August 29, 2023
Great guy helped me out, Tried on a few helmets looking for first helmet thats ece certified, he reccomended the strada 3 and the shoei helmets and they all fit great but the strada was more in budget.
Close to my home
Affordable, ece certified, and comfortable
Date of experience: April 6, 2024
I'm there so often, the staff are like friends. Great group of humans working there. I would recommend Cycle Gear to every rider I know. The staff are friendly, helpful, knowledgeable and the love for motorcycling shines through.
Date of experience: August 28, 2023
Cycle Gear off Cave Creek has the best customer service of any business period. They always go above and beyond for their customers. They are my first place to shop for my motorcycle and gear because of it.
Date of experience: August 28, 2023
The item I was looking for was not in stock, but quickly found in the computer. Very helpful
I am a shop owner, I can get most things myself but couldn't find GloveTacts with my suppliers
I have a quad lock on my personal bike and got sick of removing my gloves off to use my phone
Date of experience: August 1, 2024
When and picked up my helmet 2 days after I ordered my cardo wasn't arriving till the next day and store happily replace mine with one in store so I didn't have to come and get it the next day
Date of experience: June 7, 2024
I ordered the Helite Adventure Jacket off the website and had it delivered to my local shop. I did this because I wasn't certain about the sizing. Turns out that the size I ordered was a great fit (yes, order a size up from what you think you'll need). However, they sent the wrong color (I ordered grey, they sent black). I processed the return in store, and re-ordered; hopefully I'll get the right color.
Also, I never received a shipping email until I got the one that said it arrived at the store. Since the item was marked as 'ships in five to seven business days', I wasn't overly concerned that I had not yet received the first email.
Overall, the one I had a chance to inspect before processing it for return was excellent. But for the color, I couldn't be happier. Communication, however, could have been better.
I initially called customer service because I did not receive the discount code that I should have received as a new customer referral. Customer service immediately applied the discount to my order with no worries or hassles.
Customer service was also involved in the return and re-order process. Again, things went smoothly and quickly.
I chose Cycle Gear because of the 15% discount and the fact that I could have it delivered to a store to facilitate any problems. As it turns out, that was the right decision.
Helite has a reputation for being best in class for air bag items, and the features on the jacket are top notch.
Date of experience: April 3, 2024
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Mikey Swift sold me an AGV K3. He actually suggested I try on his personal K3, for size. I spent 20 years in the powersports industry, and wish I had more like him working for me. He went above and beyond to make me a happy camper. Give that man a raise!
Had what I wanted
Review on your web site
Date of experience: October 8, 2023
I walked into the store and was greeted immediately by the manager on duty at the time, he asked if there was anything he could do to help and I didn't have any questions at the time, but when I came back later he was super helpful and gave me a lot of great advice, the second time I came in was just as good with different people, they helped me get my helmet set up with my Bluetooth speaker and gave me even more advice and helped guide me to what might suit me best for when I choose to purchase a motorcycle.
Highest reviews and variety of quality products
I liked the look, feel, and quality of the products I purchased.
Date of experience: May 19, 2024
I have always had a good experience with my local store. Very happy with the customer service
Had the particular product I was looking for.
After careful research I decided it was what I wanted.
Date of experience: July 23, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for sharing your feedback. We appreciate you taking the time to share your experience.