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CycleGear has a rating of 4.8 stars from 6,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,935 reviews
Nice jacket just a few things though the zippers are not the greatest they spilt very easy if you don't line them up just right. Also the zippers are on the wrong side for a men's jacket. Other than that it's a nice jacket fits well and would buy again.
Date of experience: October 29, 2024
Great Buy. Great quality. Fast shipping. I would recommend this product. Just what I wanted. Color matched my bike. Fits perfectly.
Date of experience: December 22, 2024
I ordered it in hopes I would get it before Christmas and it showed up at my door 2 days later. Very fast distribution.
Because there are physical sites I go to as well.
Because its affordable, comfortable, and safe
Date of experience: December 26, 2024
The new motorcycle battery would drop.4 volt overnight. Store declined refund or exchange saying the
Tester passed it.
I was not happy with my purchase. I had to go elsewhere to buy a battery that would hold charge
Close to where I live
Date of experience: December 9, 2024
I was Looking for an air filter that was unusual, went to CG store, met with parts employee he helped me figure it out. Ordered it for delivery to my home and was as easy as that.
They were open on Sunday
Well known brand and it fit my bike.
Date of experience: November 21, 2024
All was good until I received my new helmet. When I opened the box, the inner box containing the helmet appeared to have already been opened. Additionally, when I connected my bluetooth helmet to my PC, I discovered the helmet had already been connected to someone else. So far, everything seems to be OK but I am feeling that this helmet was a return and was reshipped to me. I am not feeling too good about that.
I thought I could trust CycleGear. That is now a big question mark.
The Sena Outrush R Helmet is an affordable option with built in communication device. The helmet seems to be of good quality. I have had experiences with Sena com devices before and have been very happy with them so I figured the helmet would be a great product.
Date of experience: November 5, 2024
The purchasing experience was great. The shipping experience was horrible. UPS to USPS. Package ends up in no mans land, each shipper points a finger at the other. Crazy! My item finally arrived, and all is good. Just a bit frustrating with the shipping end of it.
I was told I would hear back from someone but never got a response back.
Date of experience: June 7, 2024
I was emailed it would come on one day and it came on another but it was around Christmas so I guess it's understandable.
I looked online for the old helmet visor and couldn't find it but went into a store and was helped by a worker there and he found the visor I needed and my night vision is a thousand times improved with the new visor. Thank you Cycle Gear. Why a clear plastic visor costs so much when they cost less than a dollar to make, I will never understand, but at least I have night vision now.
Date of experience: January 2, 2025
In store didn't have my size and selection. The worker there let me look through the computer and order my desired helmet. Delivered to store 2 days later. Very helpful
Date of experience: November 19, 2024
Excellent at the store level. Always a well appointed and very clean and organized store. Portland Oregon
Date of experience: December 29, 2024
I went to their website. I easily found a sprocket I liked. I placed the order and couple of days it was here. Great job.
Date of experience: December 22, 2024
Just like my Aria helmet purchase these boots were easy to find purchase and get shipped to my store.
Nice to purchase from a great place.
Date of experience: December 30, 2024
Used cycle gear to order some quadlock items that quadlock was backordered on. Got it all delivered super fast. Thanks!
Good prices and because the product manufacturer was sold out and didn't have srock
Needed these items to make the product fit my use case.
Date of experience: December 20, 2024
I'm a plus sized rider and impulsively struggle to find things I like in my size. I find that it is extremely hard as sizing is not a standard but each company has their own. Overall, I like my armored hoodie and was blown away by receiving the item NEXT DAY, however I wish there were more girly options, the hoodie went down a little lower and the prices weren't so steep.
Only thing I could find that it remotely liked
I wanted a hoodie vs a coat as I feel restricted in coats.
Date of experience: November 11, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Very good company to deal with, specially, when you are at the store, they try to help you anyway they can.
Very good company to deal with
Because it is good product and it works
Date of experience: December 27, 2024
Product obviously a previous return. Came wrapped in a plastic bag tied off with a knot. Shipping box had broken apart in transit and pants were hanging out on delivery. The pants were totally out off proportion relative to any other pants I've purchased, the knee pads protect the ankle very well.
Date of experience: October 25, 2024
Ordered brake pads which arrived on Christmas Eve, fit perfect, price was good, very happy with purchase
Been going there for years
Needed brake pads
Date of experience: December 30, 2024
2022 BMW R1250GS Adventure. I took my wheels into Cycle Gear Norfolk to have new tires installed on my rims. After two days, I returned to find both my (until them) pristine rims scratched and gouged by the installer. The manager was apologetic and ensured me that "They would make it right". Although it took a while, working through the Cycle Gear district manager, they agreed to replace my wheels. During this time the tire pressure sensors worked as designed. My local BMW dealership is Adventure BMW. Adventure was busy and it took them almost two weeks to get to my bike. Once they did I was contacted by the service manager, who said the rear tire pressure sensor was damaged and that I might want to contact Cycle Gear. To make a long story short, the discussion between Cycle Gear and Adventure BMW degenerated into a "He Said, She Said" about who caused the damage to the sensor in the first place, leaving me, the only person in this complaint who DIDN'T touch the tire pressure sensor with the bill. I don't know which shop damaged the sensor, but what I do know is that it wasn't me. Both of these stores could have agreed to split the cost and would have endeared them both to me, but instead, I am jaded by both.
Date of experience: December 6, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I'm always satisfied with my products I buy offline and in the store in Knoxville TN. The employees are always helpful.
Date of experience: December 25, 2024
Very good customer service when ordering product. The lady was very nice and walked me through the store to help me make the right decision.
Google searched it.
Compatible to my Slingshot.
Date of experience: December 24, 2024
Knowledgeable and courteous staff. Large variety of products good prices prompt delivery Always professional
Due to sunbit makes getting parts and gear Obtainable
One of the most quiet modular helmets on the market
Date of experience: December 27, 2024
Ordering was easy and fast service. Received my order as described. Very happy with the delivery process.
Date of experience: December 27, 2024
Boots are good. Order delivered to the wrong address so I received a few days later but boots are freat
Arkansas location
Grand son has new riding bike so needed boots
Date of experience: January 1, 2025
I've spent a lot of money with CycleGear over the past five years! I love their selection, their prices, and they easy returns at my local CycleGear store. Great place to buy motorcycle equipment.
I know that I can return items that don't fit to my local store.
I chose the gear that I did based on price and features.
Date of experience: November 8, 2024
Cycle Gear is my 'go to' place for motorcycle gear.
Date of experience: August 5, 2024
Very pleased with the shopping experience and delivery time. Prompt, easy and communication was fantastic with regular updates.
My brother in law recommended yall to me.
My fiance needed a new jacket.
Date of experience: December 22, 2024
Very easy to order. Delivery time was clearly stated and item arrived before expected date! Tracking info great
Date of experience: December 25, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.