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CycleGear has a rating of 4.7 stars from 5,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,820 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Fast, friendly, knowledgeable service Everytime!
They have everything I'm looking for. If what I'm looking for isn't on hand they find it or do their best trying to find it for me
Customer relations
Collin does it best
Date of experience: May 7, 2024
I stopped in to my local CycleGear with my last helmet in hand, and said, I need a new one and they hooked me right up with another Arai. Great to deal with. Glad they are around.
Good reputation.
I got my first Arai at Revzilla in PA.
I had had pressure points and they were able to help me find a round helmet for my round head. So much more comfortable!
Date of experience: May 16, 2024
It's a fantastic value and fits great. One really should expect anything crazy, the speakers and app are mid and they helmets loud. But it is a great value
Nice
Date of experience: May 5, 2024
Called local CG and young lady offered to ordered my Shoei helmet liner and visor instead of me using online route. Worked great for me, she looked-up helmet liner thickness, which I had no idea of (9mm or 13mm.what?).
They had the product(s) I was looking for, no one else did
I needed them
Date of experience: December 5, 2023
My tires were delivered quickly and at a decent price. However I have been waiting for several days for them to get mounted. I believe more help is needed at the Meridian Idaho store.
See above comment
Price and fast delivery of tires.
The tires ordered are of high quality.
Date of experience: March 24, 2024
Great service and fast delivery after ordering it at the Beavertons Cycle Gear store. Plus the sales person was kind enough to swap out the sena 50S that I had installed in my Shoei Neotech 2 to my new helmet. 👍👍
I have purchased many different motor cycle related product from Cycle Gear over the years and feel that they stand by their products and they will stand by you if you have an issue.
Need I say more “ Shoei helmets are the best helmet for me.”
Date of experience: April 20, 2024
Helpful, friendly, customer service. Made it easy to order a tire, have it mounted/balanced and pick up. Also offered a tire warranty that I bought. Happy with the tire I bought.
Good price on tire and mounting.
Have heard good things recently about Shinko 777 reinforced tires. Price of the tire vs stock Harley Michelin.
Date of experience: May 6, 2024
CG is close by, easy to order online and return to the store f need be.
Easier to return items than Revzilla - all CG should become Revzilla anyway.
Good value for the money.
Date of experience: July 16, 2024
The staff were very helpful, ordering in a helmet that was not in the store. They brought in two different sizes so I could get the one that fit the best.
Usually have the gear in the store and helpful staff.
I like the style and design.
Date of experience: May 5, 2024
Please be advised that i have accidentally been shipped the visors twice. I received a second set of two visors today. But i had already received two visors a couple days earlier. Please advise
I have purchased before from cycle gear and have been very happy with the overall experience.
Date of experience: May 7, 2024
Had the helmet i was looking for at a very good price
Date of experience: January 23, 2024
Good product. Great price. Nice people. The helmet is ece 2026, and the fit and finish is surprisingly good.
Email notice.
Date of experience: June 19, 2024
Quick, easy, and you guys usually have what I'm looking for. Received my item much sooner than expected. What more can a person ask for.
Excellent price, had what I needed and your reliable delivery.
Needed a dry bag to keep my other non- waterproof bags dry.
Date of experience: June 3, 2024
You had the assesories I needed for my Gerbings gear.
Date of experience: October 14, 2023
I purchased a 50cc scooter for my daughter. She needed a helmet. The scooter dealer recommended Cycle Gear. We visited the local store. The gentleman who helped us, Rich, was very professional and attentive. He stressed that even though the scooter has a top speed of only 30 mph the safest helmet for my daughter would be a full-faced helmet.
We found a full-faced helmet that had the option of being open-faced and full-faced. Next, he had my daughter try on a Small size of that helmet. He made sure I understood how the helmet was supposed to fit, and he determined that the Small was too big. After checking his inventory, he told us he did not have an Extra Small but he'd check the other store in town. After patiently and thoroughly working with his colleague at the other store he confirmed they too did not have the helmet we wanted in inventory. He referred us to other shops where we might find a helmet and we left the store.
We visited 4 more stores in our attempt to find a suitable helmet. None was to be found and none had delivered the customer service we received at Cycle Gear. I went home that evening. Found the exact helmet we saw in the store online and ordered the Extra Small she needed. My order was processed quickly and I received the helmet ahead of the expected delivery date. With Rich and Cycle Gear's help, I am confident we landed on the best helmet to protect my daughter while she rides at a price we could afford.
I was referred
Safety, Quality, Excellent Value
Date of experience: May 3, 2024
I was very satisfied with my experience. Ordered my helmet on a Sunday, got confirmation it was shipped on Monday! Doesn't get better than that. Appreciate the quick service
My item was available. Reasonable price point.
Looks great
Date of experience: April 11, 2024
The prices at cycle gear are great and they provide good communication and fast shipping time, I had entered my vehicle make, year, and model and was sad to find out the chain they claimed to be compatible with my Yamaha r7 was way to big, I was not educated enough on the product, I trusted cycle gears vehicle fitment filter to find the right size, I ended up braking the chain trying to get rid of some links only to realize I had permanently damaged it and would have to then buy a new one, I take credit to my mistake, I should have read more or taken the bike to a shop but I certainly wish the websites fitment filter was more accurate to my bike spec.
Lady who answered was extremely helpful and was able to confirm all the information I needed to find a new chain that fit my bike.
They are located locally, very good customer service, fast shipping, and good prices.
My bike chain was getting old and I had a flat tire, being on a budget I could not tow my bike to a shop, I ordered everything to my house to do it my self.
Date of experience: April 22, 2024
The helmet fits my needs and is affordable. The color offers conspicuity.
It is close to my house
The helmet fits my needs
Date of experience: July 22, 2024
Great service at Cycle Gear Maple Grove,MN. I wanted a clear tank protector so that it wouldnt be so noticeable as a black one. A red one ( color of my tank) wasn't available. The product from One Design looks great and isn't noticeable until you get close. Thanks CG- ONE DESIGN!
Enjoy the ability to go to an actual store thats within driving distance. Manager there is knowledgeable/ helpful etc.
Best option for what I wanted and suggested by CG Staff.
Date of experience: April 16, 2024
Went to cycle gear to see if my tire came in; it was there; but they said they no longer mount and balance tires
Near by parts
Good experience with that brand
Date of experience: June 5, 2024
Professional service in the store, fast and accurate shipment.
Date of experience: July 23, 2024
Arrived fast! Looks like great tire getting it put on this week
Date of experience: July 23, 2024
Easy to buy, on time delivery, friendly service, convenient
Because you sell the item in store
Best for me
Date of experience: July 23, 2024
Customer service call 22 min wait tine before someone connected.
Date of experience: July 23, 2024
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
The ordering process was not complicated. Item was delivered at store very quickly. I was given immediate feedback with the delivery status through out. Will definitely order from cycle gear again.
Great customer service.
The reviews from other customers regarding product. A rebate on that brand of tires was also available. Waiting for rebate to be issued.
Date of experience: March 31, 2024
I ordered some items online, to my local cycle gear location. I received a text when my items arrived, and it was very easy/straightforward to pick up from in the store.
Date of experience: April 22, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We are truly sorry you had this issue. For future purchases please note If the item does not state it fits your specific bike when searching then it is not a direct fit. Is a Universal fit items like the chain you ordered will state in the firment tab "This is a universal fit part; it may or may not fit without modification." If you are ever unsure or need assistance in choosing an item Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.