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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.7 stars from 5,959 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    660
  • Value
    14
  • Shipping
    2322
  • Quality
    5768

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,071
Neutral
172
Negative
159
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18,820 reviews

1
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How would you rate CycleGear?
Top Positive Review

“I'd do it again”

Don L.
12/25/24

I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.

Date of experience: 12/15/24
See positive reviews
Top Critical Review

“Sizing and not four season/very disappointed.”

Lorri E.
12/21/24

The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.

Date of experience: 12/11/24
See critical reviews

Reviews (5,959)

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Timeframe

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Reviews that mention popular keywords

cycle gear (941) shopping experience (80) customer service (516) right size (33) couple days (23)
Thumbnail of user williams7443
Florida
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

All my questions were answered, cyclegear associate helped me find jacket that fit me best.

Reason I chose this product:

Quality and price

Shipping
Quality

Date of experience: July 18, 2024

Thumbnail of user devonb196
Belgium
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Well done. I ordered. It came in a timely manner. Installation was simple as well.

Reason I chose this business:

Found it on internet.

Reason I chose this product:

Cheaper versions didn’t work

Shipping

Date of experience: July 18, 2024

Thumbnail of user luisc1248
Nevada
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

Great back rest. Easy to install. Can't wait to go for a ride.

Reason I chose this business:

Price and compatibility.

Shipping
Quality

Date of experience: July 21, 2024

Thumbnail of user kennethj839
Ken
New York
1 review
0 helpful votes
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June 19th, 2024
Verified purchase
• Updated review

Had to return a helmet as is was too small. Seamless, easy proceed. Ordered new helmet and received a few days later.

Easy, no issues

Reason I chose this business:

Ease of doing business

Reason I chose this product:

Quality, reputation sndcreviews

Service
Quality

Date of experience: June 9, 2024

Had to return helmet as it was too small
June 11th, 2024
Verified site experience
• Previous review

Had to return helmet as it was too small. Easy to do return.

Reason I chose this business:

Recommended

Date of experience: June 1, 2024

Thumbnail of user donnyy7
Washington
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

It was fast and easy to receive the order. The riding pants fit great and hold up in harsh riding conditions

Reason I chose this business:

Love the place

Quality

Date of experience: June 16, 2024

Thumbnail of user dawnb1565
TT
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Easy and efficient service. Good prices and quality. Reviews are always precise and clear support from the cycle gear team

Quality

Date of experience: June 14, 2024

Thumbnail of user adamc755
New York
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

I ordered a front tire at the local Cycle Gear in Alpharetta at a competitive comparable price. A few days later, immediately after the arrival confirmation email was sent, they reached out to me first about the tire delivery before I couldn't get to my phone to call them quick enough. I dropped off my wheel and they informed me that, though they had a lot of wheels waiting to get tires mounted, that they would do their best to get it completed same day. Sure enough a few hours later, they called to confirm completion. When picking up the tire I took some time to check out some of the great gear they had in stock and a team member was there to assist with questions, but not overly hovering as to push a purchase like a pesky salesman. All of the staff were friendly, helpful, engaged and enthusiastic, and a clearly fellow motorcyclists. It was overall a refreshing experience that will result in my return business and recommendations to any and all who ask about bike tires, gear or accessories. If you are mechanically capable enough in removing your own wheel to get a tire professionally mounted/balanced, this is the best value/quality option out there.

Reason I chose this business:

Had good experiences in the past for various different needs. Also was recommended to go this route in getting a new tire.

Reason I chose this product:

Because a lot is riding on your tires.

Quality

Date of experience: April 25, 2024

Thumbnail of user markl3622
Illinois
2 reviews
0 helpful votes
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April 20th, 2024
Verified purchase

Helmet was perfect, sizing was off (my big head, high crown) local store helped right away got new replacement same day, great service from a new customer. Thx

Great

Reason I chose this business:

Local and on line

Reason I chose this product:

Price and quality

Service
Quality

Date of experience: April 10, 2024

Thumbnail of user willb560
Texas
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Every time I go in for gear or to order a part, the man behind the counter walks me around the store recommending exactly what I want and need.

Reason I chose this business:

Its local and has the best gear around and you wont get the service like there's anywhere else.

Reason I chose this product:

I chose the gear I purchased mainly for safety I mean I have two kids and I want to be as safe as possible.

Quality

Date of experience: June 5, 2024

Thumbnail of user andreal552
Texas
2 reviews
0 helpful votes
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August 1st, 2024
Verified purchase

Efficient and expeditious delivery. From getting online and ordering it, all was easy and smooth.

Reason I chose this business:

Love the staff

Reason I chose this product:

Lost my other one

Shipping
Quality

Date of experience: July 22, 2024

Thumbnail of user paulg3041
Texas
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

I purchased tires on the Cycle Gear website and had the tires delivered to the store closest to me (about 80 miles away) for installation on my rims. I was contacted by email after the order was placed, and again when the tires arrived at the store.

I contacted the store to see when it would be best fpr the tire installation and made a trip to the store. I was greeted by Stephen T. And exlpained I was from out of town and would like to leave the with wheels and tires installed the same day. He said they had several jobs already scheduled, but since I was form out of town he would work it in as quickly as possible. He said it may take as long as two hours, which I was prepared for.

Stephen verified the tires were in the store and prepared the work order for the shop work. I browsed the store while the tires were being installed. We discussed the valve stem placement and tire installation and left me feeling like he knew motorcycles well.

The store has a great selection of helmets, riding clother and other gear as well as a nice line of chemicals and other parts (various oils, brake fluid, pads, wheels locks etc). In about an hour, Stephen came and let me know the tire installation was complete. He checked me out and offered to help carry the wheels out to my vehicle.

All in all, a great experience with outstanding customer service. Much appreciated! I'll be back.

Paul

Reason I chose this business:

Product availability and convenience.

Reason I chose this product:

I wanted American tires at a fair price for an American motorcycle. I got both.

Quality

Date of experience: May 16, 2024

Thumbnail of user joeya144
Colorado
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Great experience with the staff at cycle gear. They are always helpful and super nice. Amazing experience

Quality

Date of experience: June 3, 2024

Thumbnail of user tedy56
Washington
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Was very helpful in giving me suggestions and hints as to how to fit the jacket

Reason I chose this business:

Got a CycleGear coupon

Reason I chose this product:

Based on the recommendation of the store

Quality

Date of experience: July 15, 2024

Thumbnail of user jagdeshk
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Chrispy hooked me up with the alpinestars gloves and boots i was looking for. The boots weren't in stock, and he ordered them for me. I picked them up in stores a few days later

Reason I chose this business:

Saw it on social media

Reason I chose this product:

Amazing quality

Quality

Date of experience: June 3, 2024

Thumbnail of user emiliaw30
New Jersey
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I wanted to return a helmet because it was too small. Great service provided! I got the larger helmet

Quality

Date of experience: June 15, 2024

Thumbnail of user matthewj945
Florida
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

CycleGear had what i needed when other online retailers didnt. Item arrived very quickly. Price was right.
I wish there was a retail store closer to Sarasota area.

Quality

Date of experience: April 25, 2024

Thumbnail of user rickd706
Arkansas
1 review
0 helpful votes
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October 9th, 2023
Verified purchase
• Updated review

This is a pair of small stiff pieces of screen with 2-sided tape on the sides. AND... you have to take off you front fairing and disassemble part of it to install (stick on) these things.! Had I known, I would not have purchased these.

Reason I chose this business:

Shopping for model specific accessories and gave them a look.

Reason I chose this product:

Model specific...

Quality

Date of experience: October 9, 2023

Not a lot of things for my particular motorcycle but...
October 2nd, 2023
Verified site experience
• Previous review

Not a lot of things for my particular motorcycle but priced competitive with others...

Reason I chose this business:

Shopping...

Date of experience: October 2, 2023

Thumbnail of user kent487
Ken
Florida
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

This shopping experience went smooth. I placed the order in the store, upon arrival I was informed by E-Mail and phone call that the products were available for pickup.

Reason I chose this business:

I was looking for Cycle Gear apparel.

Quality

Date of experience: April 8, 2024

Thumbnail of user debras2509
Idaho
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Quickly ordered the parts that were required. Applied my military discount and we were on our way.

Quality

Date of experience: July 4, 2024

Thumbnail of user reesem65
Texas
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

The delivery was fast and the quality of the helmet was great.

Reason I chose this business:

A co-worker recommended y'all when it came down to helmets and it sounded pretty good.

Reason I chose this product:

I choose a certain helmet that I was familiar with when I did a lot of off road riding and something I know I can take on the street with.

Shipping
Quality

Date of experience: July 22, 2024

Thumbnail of user divah2
Texas
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

I purchased a Shoei Neotec3 helmet in January, a waste of money. I tried to make it work, but I missed the return period and decided to try the Sedici Sistema II and it fit my needs.

Reason I chose this business:

I couldn't find a modular helmet that suited my needs

Reason I chose this product:

The Sedici Sistema II modular helmet fit! I wore it for 6 hrs straight and had no issues at all. I'm satisfied with this purchase.

Quality

Date of experience: June 27, 2024

Thumbnail of user ericd1167
Washington
2 reviews
0 helpful votes
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August 1st, 2024
Verified purchase

Bought a modular Sena helmet on clearance for 20% off of last year's price.

Shipping
Quality

Date of experience: July 22, 2024

Thumbnail of user melg133
Massachusetts
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

Selected a Shark helmet for the versatility it offers. Sales people were friendly and helpful in assisting me and getting everything I requested with great knowledge of the products they offer.

Reason I chose this business:

Recommendation from CVMA brother

Reason I chose this product:

Versatility

Quality

Date of experience: March 8, 2024

Thumbnail of user anthonyd2480
Oregon
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I like it but the only thing is it it didn't glow in the dark! Which is suppose to that's why I chose it! But it didn't. Other then that I like it. Thank you!

Quality

Date of experience: May 4, 2024

Thumbnail of user jimb3069
Jon
Utah
2 reviews
0 helpful votes
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June 5th, 2024
Verified purchase

I ordered wrong sized boots online and they took in store return for ease and convenience also got a new set that fit great!

Reason I chose this business:

It popped up

Service
Quality

Date of experience: May 26, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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