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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.7 stars from 5,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    660
  • Value
    14
  • Shipping
    2320
  • Quality
    5766

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,069
Neutral
172
Negative
159
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18,814 reviews

1
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How would you rate CycleGear?
Top Positive Review

“I'd do it again”

Don L.
12/25/24

I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.

Date of experience: 12/15/24
See positive reviews
Top Critical Review

“Sizing and not four season/very disappointed.”

Lorri E.
12/21/24

The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.

Date of experience: 12/11/24
See critical reviews

Reviews (5,957)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (941) shopping experience (80) customer service (516) right size (33) couple days (23)
Thumbnail of user amyh2676
Germany
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I've always been pleased with the quality of products and prices. Never had a problem with anything I've purchased.

Reason I chose this business:

CycleGear had the product I was looking for at a good price.

Reason I chose this product:

It's what I was looking for

Quality

Date of experience: June 11, 2024

Thumbnail of user josei300
Texas
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase
• Updated review

This helmet offers excellent protection at a fair price. Highly recommend for anyone looking for a reliable helmet without breaking the bank.

Reason I chose this business:

I like the store

Reason I chose this product:

It was recommended by a store employee.

Quality

Date of experience: June 12, 2024

Great
May 7th, 2024
Verified site experience
• Previous review

Great. Essy and simple

Reason I chose this business:

Because you are the best!

Date of experience: April 22, 2024

Thumbnail of user thomasw1506
Arkansas
3 reviews
0 helpful votes
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April 18th, 2024
Verified purchase

Store personnel were very helpful. Helmets have been downsized. My present 5 year old HJC helmet is a large. The Xl in the store was too small. No 2X in the store. The 2X I ordered is also too small. HJC doesn't make a 3X. I'll be returning the helmet.

Reason I chose this business:

It was the only place in the area that carried Hjc helmets.

Reason I chose this product:

I really like my present HJC helmet.

Quality

Date of experience: April 8, 2024

Thumbnail of user thebikerbees
Massachusetts
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I was tired of cheap covers, tried this one and so far... i'm not regretting it one bit. This cover not only looks good but it fits good and it's waterproof(bonus).

Thanks!

Quality

Date of experience: April 26, 2024

Thumbnail of user joelh543
Colorado
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Great experience shopping online and shipping to my local store. Pickup was smooth and easy, the folks at the store were friendly, and the part was correct. Not much more to say!

Reason I chose this business:

Very few other selections - highly rated & close by

Reason I chose this product:

Motorcycle repair

Quality

Date of experience: April 28, 2024

Thumbnail of user qachipp
New Jersey
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

User experience is smooth. Delivery is fast. Product arrived in good condition and as expected.

Reason I chose this business:

No special reason. I've found the size and color that matched my needs.

Reason I chose this product:

No special reason. I liked the design and color.

Quality

Date of experience: July 10, 2024

Thumbnail of user tomh2382
Washington
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Mo at my local Springfield OR store was very helpful. Give that guy a raise.👍

Shipping
Quality

Date of experience: July 20, 2024

Thumbnail of user ronniew374
Ohio
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

The Cycle Gear store in Centerville Ohio is great with excellent service. But shipping to my house was slower than I expected and have received in the past ordering from the store.

Reason I chose this business:

Good service from Jeff and the store.

Reason I chose this product:

Klim makes first rate gear!

Quality

Date of experience: May 4, 2024

Thumbnail of user evanl187
Ohio
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The crew that was there over the weekend were great to work with and very helpful in finding exactly what I was after.

Reason I chose this business:

Brick and Morter nearby so could try on before you buy.

Reason I chose this product:

I gave a few items I was after and how I prefer to ride and the staff knew exactly what I would need.

Quality

Date of experience: June 3, 2024

Thumbnail of user billl1128
Georgia
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Had to order the right size pads for our new motorcycle jackets we purchased. Came on time without any issues. All around great customer service from start to finish.

Quality

Date of experience: February 14, 2024

Thumbnail of user johnt5415
California
2 reviews
0 helpful votes
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July 28th, 2024
Verified purchase

Your stores are well stocked and run by very helpful and friendly people.

Reason I chose this business:

You have great variety of products.

Reason I chose this product:

Good price, good quality.

Shipping
Quality

Date of experience: July 18, 2024

Thumbnail of user davidp6513
Michigan
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

We received lots of friendly and helpful advice from all of the staff.

Reason I chose this business:

Previous shopping experience

Shipping
Quality

Date of experience: July 18, 2024

Thumbnail of user thereser64
Rhode Island
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase

Everyone was very helpful and helped me with finding the compatible Sena system for my new helmet. They helped me by installing it when I picked up my helmet.

Reason I chose this business:

I have always found good products and had great service every time I shop there or purchase on line.

Reason I chose this product:

I chose the helmet because it is the same brand/style as my previous helmet that I was very pleased with regarding comfort and quietness. I purchased the Sena for the same reason and it was designed specifically for the helmet.

Quality

Date of experience: April 18, 2024

Thumbnail of user e.j.b1
New Jersey
1 review
0 helpful votes
  • Send Message
February 22nd, 2024
Verified purchase

Sales representative was really helpful and knowledgeable about all the Helmet's. She took time to make sure I picked the right helmet for my head shape and size..

Reason I chose this business:

Wide selection of helmet's and knowledgeable sale representees.

Reason I chose this product:

Great quality and fit.

Quality

Date of experience: February 22, 2024

Thumbnail of user gregr934
Washington
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

I knew what I wanted I went on the web site found it (Agv k6) ordered it all my info was saved from a year ago when I got done things. It was easy fast got the email that it was ordered the next day got a email that it shipped was here in a few days am very happy with the helmet and cycle gear over sll

Reason I chose this product:

I have a Agv k1

Quality

Date of experience: March 8, 2024

Thumbnail of user erick1277
California
2 reviews
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

Easy process to order. More info on what part fits what bike would be helpful as the part does fit but was not what the listed identified as fitting.

Reason I chose this business:

Great quality and customer service

Reason I chose this product:

Looks good on the bike

Quality

Date of experience: June 11, 2024

Thumbnail of user stephenl1709
North Carolina
1 review
0 helpful votes
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February 15th, 2024
Verified purchase
• Updated review

I ordered the same helmet in two sizes to get the right fit. Total confidence with Cycle Gears no hassle return policy makes it easy to make a buying decision.

Quality

Date of experience: February 15, 2024

Very convenient shopping
February 10th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Easy returns, with the ability to return at a store location.

Date of experience: February 10, 2024

Good website for sifting through the choices
February 4th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Easy returns matter and that why I placed this order with confidence.

Date of experience: February 4, 2024

Thumbnail of user latoshah20
New York
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

From start to finish my experience was great and whatever I couldn't find in store I was able to order online with the representative in the store

Reason I chose this business:

They had what I was looking for

Reason I chose this product:

They were of great quality and priced well

Quality

Date of experience: June 20, 2024

Thumbnail of user francinefrankq
Colorado
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Good descriptions, I would like to see you add the type of chin strap buckle in the description. It fit well, glad I ordered the medium instead of small as the chart indicated.

Reason I chose this business:

Price, style, availability.

Quality

Date of experience: April 15, 2024

Thumbnail of user johnr7358
California
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

I clicked on the link to confirm I received my order and it brings me to this survey. But service was right on money with being 2 strokes on a par 4 hole...

Reason I chose this business:

Price and quality

Reason I chose this product:

Because of the performance and price

Quality

Date of experience: March 28, 2024

Thumbnail of user markg3998
New York
1 review
0 helpful votes
  • Send Message
July 29th, 2024
Verified purchase

The associate who was working alone, was quick and courteous.

Reason I chose this business:

Wide variety of products.

Reason I chose this product:

Match my existing tire.

Shipping
Quality

Date of experience: July 19, 2024

Thumbnail of user timv307
Texas
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Had a small issue that was quickly and professionally resolved. All stores can only aspire to be this good..

Quality

Date of experience: June 13, 2024

Thumbnail of user daleb823
Minnesota
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Store manager was extremely knowledgeable and professional. Big help in making sure I had correct size. When I received my new Shoei, it was a perfect fit.

Reason I chose this business:

Reputation and quality products.

Reason I chose this product:

Needed new full face helmet for upcoming motorcycle trip.

Quality

Date of experience: March 28, 2024

Thumbnail of user stephenm3275
Nevada
1 review
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase

Took my wheel home after install and checked the balance to find out the weights were left from prior to install and the balance was way off

Reason I chose this business:

Cheaper mount prices

Quality

Date of experience: June 12, 2024

Thumbnail of user scottt1391
Minnesota
2 reviews
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Like my Shoei Rf-1400 that I've had for a few years. Saw the Neotech ll,it's a modular Helmut with integrated sun shield and the Sena SRL-mesh communicator fits perfectly in this Helmut. It will be great for trips. I can connect to cell phone, get verbal directions with Google maps or connect to GPS unit.

Reason I chose this business:

I've been ordering with Cycle Gear for years and now I have a store 3 miles from home.

Reason I chose this product:

I like Shoei Helmuts and I wanted a blue tooth communicator,so the Sena SRL-mesh was great option.

Quality

Date of experience: March 7, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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