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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.7 stars from 5,955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    660
  • Value
    14
  • Shipping
    2318
  • Quality
    5764

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,067
Neutral
172
Negative
159
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Instant Feedback

18,812 reviews

1
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How would you rate CycleGear?
Top Positive Review

“I'd do it again”

Don L.
12/25/24

I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.

Date of experience: 12/15/24
See positive reviews
Top Critical Review

“Sizing and not four season/very disappointed.”

Lorri E.
12/21/24

The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.

Date of experience: 12/11/24
See critical reviews

Reviews (5,955)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (939) shopping experience (80) customer service (513) right size (32) couple days (23)
Thumbnail of user joec2516
California
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

I went into the Pasadena store location and the salesman did a horrible job. Added $100 to the internet price, so that's why i purchased online instead of in store.

Quality

Date of experience: April 2, 2024

Thumbnail of user jonyn2
Utah
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Shipping was much faster than emails received. Received product before the day after tracking info. Cheaper than Amazon.

Reason I chose this business:

Price, availability, reliability.

Quality

Date of experience: June 8, 2024

Thumbnail of user kenc953
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Aaron did a very nice job of getting my wife and me into new helmets. He installed the Cardo Freedom 4x in both helmets and the work great. Highly recommend the team there but especially Aaron.

Reason I chose this business:

Had the gear we needed and they support Cardo installation.

Reason I chose this product:

Needed new helmets and wanted Bluetooth comms. The Bilt helmets were perfect for our needs.

Quality

Date of experience: April 27, 2024

Thumbnail of user bryanl661
Florida
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I like to order online in store. So
I can make sure it gets done right? And I have an opinion on my order.

Reason I chose this business:

It is closer.
And easier to order from.

Reason I chose this product:

I like the looks of it from the picture online.

Quality

Date of experience: June 5, 2024

Thumbnail of user shanet482
Kansas
2 reviews
0 helpful votes
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July 16th, 2024
Verified purchase

Very good shopping experience. Good product. Would like to see more products for 2017 HD xl1200c

Reason I chose this business:

Was part of J&P cycle

Quality

Date of experience: July 6, 2024

Thumbnail of user dk493
Arizona
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

The tires arrived 2 days apart from eachother despite the shipping info at time of checkout saying they would arrive together. Tires were still received in a timely fashion, hence the 5 star rating.

Reason I chose this business:

No particular reason. Everywhere I checked had the same price and delivery estimates.

Reason I chose this product:

I needed new tires and these had decent reviews as far as longevity and traction go.

Quality

Date of experience: October 13, 2023

Thumbnail of user justinf745
Minnesota
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Nice, sturdy quality construction. On the tight side but Im guessing thats part of the design for when your on your steel horse.

Quality

Date of experience: June 6, 2024

Thumbnail of user dougb789
Pennsylvania
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

We had a jacket we just purchased last fall and the zipper broke, we took it into the store and no questions they replaced it!

We had a jacket we just purchased last fall and the zipper broke, we took it into the store and no questions they replaced it!

Service
Quality

Date of experience: June 8, 2024

Thumbnail of user donalda781
California
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I should have had it sent to a store. I would have been able to get it sooner. Happy with my purchase.

Reason I chose this business:

Price and the first person I dealt with from Cycle gear gave me great advice on a major repair I needed.

Reason I chose this product:

Recommendation.

Quality

Date of experience: June 8, 2024

Thumbnail of user tomd1533
Washington
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Adam was helpful and didn't sell me more than what I needed. I appreciate that

Reason I chose this business:

Friend recommended

Reason I chose this product:

Salesman recommended

Quality

Date of experience: July 11, 2024

Thumbnail of user stevee1106
California
2 reviews
0 helpful votes
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July 14th, 2024
Verified purchase

Finding what I needed was fast and easy at a fair price. Shipping was quick.

Quality

Date of experience: July 4, 2024

Thumbnail of user daniill5
New York
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

Ok, I don't like the idea to spending time on this survey, could you please make this field unnecessary?

Quality

Date of experience: May 17, 2024

Thumbnail of user jeannen189
Connecticut
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Very helpful. We went to three cycle gear stores. All very friendly and knowledgeable.

Quality

Date of experience: July 9, 2024

Thumbnail of user teeroyw
North Carolina
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

I was helped with price matching and got the best deal possible and then picked up mounted and balanced tires in just two days from order to pickup. I will shop there again!

I emailed for a price match and wanted to give the Chico store credit for the order, so the customer service told me that I needed to get the price matching approved by Chico store, so I went to store and took care of this business.
Thank you for your help!

Reason I chose this business:

Usually the best prices, but also price match option keeps me shopping at cycle gear in Chico, California

Reason I chose this product:

Took advice from Cycle Gear staff who have experience with the tires I bought. I am looking for the tire with good performance and the best mileage.

Service
Quality

Date of experience: November 23, 2023

Thumbnail of user summert70
Minnesota
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

It was a good experience. I ordered online and my order came when it was expected to.

Quality

Date of experience: July 15, 2024

Thumbnail of user neall93
Washington
2 reviews
0 helpful votes
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June 25th, 2024
Verified purchase
• Updated review

The jacket and pants both fit as described. Thank you Bilt for making them and thank you cycle gear for selling them.

Reason I chose this business:

Had gear in my size.

Reason I chose this product:

In my size. Most manufactures don't make gear in my size.

Quality

Date of experience: June 15, 2024

Im hoping that the jacket and pants fit
June 13th, 2024
Verified site experience
• Previous review

Im hoping that the jacket and pants fit. If it's true to the size guide it should.

Reason I chose this business:

Had gear in my size.

Date of experience: June 3, 2024

Thumbnail of user garyr1458
New Mexico
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

The quick connect device on the left side of the visor pops out at various times. I guess my beef is really with Bell helmets. Next time, I will buy a different brand.

Reason I chose this business:

I like to buy from a store where I can try various products.

Reason I chose this product:

Because I have a Bell Star helmet.

Quality

Date of experience: November 8, 2023

Thumbnail of user ashleys2229
Kentucky
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

I had to pay 9$ to return the item. Item arrived and was much larger than the sizing chart showed. 2 full sizes bigger than the sizing chart had listed

Reason I chose this business:

I'm from an area with no stores that sell bike gear.

Reason I chose this product:

I needed boots for wide feet and that aren't expensive for my first pair

Quality

Date of experience: April 17, 2024

Thumbnail of user josepha2216
South Dakota
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Just awesome people and very helpful and knowledgeable about products they have.

Reason I chose this business:

Price and convenience for what I needed done.

Reason I chose this product:

Great buy for my GXSR.

Quality

Date of experience: July 10, 2024

Thumbnail of user robertd4938
Delaware
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

I always like working with the team at cycle gear. Very nice people, very knowledgeable and never make me feel less than because I just started riding.

Date of experience: August 31, 2023

Thumbnail of user adriana431
Argentina
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Funny people helping customers, nice experience, lots of merchandise

Reason I chose this business:

It's more o less near my job

Reason I chose this product:

Because are the ones that i need

Quality

Date of experience: July 16, 2024

Thumbnail of user davidb12296
California
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Excellent service and super helpful! Love doing business with you!

Reason I chose this business:

Reliable people

Reason I chose this product:

I needed them

Quality

Date of experience: July 16, 2024

Thumbnail of user edizonl
California
2 reviews
0 helpful votes
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July 26th, 2024
Verified purchase

Always amazed with their product and the selections. Also amazing customer service

Quality

Date of experience: July 16, 2024

Thumbnail of user darylj94
Ohio
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

Had cycle gear mount and balance, quick turnaround, bike is back on the road

Quality

Date of experience: July 16, 2024

Thumbnail of user scottp2077
Alabama
1 review
0 helpful votes
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July 26th, 2024
Verified purchase
• Updated review

Great products,great price. Everything is usually delivered before expected delivery date. Love it

Quality

Date of experience: July 16, 2024

Wonderfull
April 6th, 2024
Verified site experience
• Previous review

Date of experience: March 27, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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