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CycleGear has a rating of 4.7 stars from 5,940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,783 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Great tire, good price
Will use again!
Will be ordering rear tire soon
Good people
Quick ship
Word of mouth
Date of experience: June 26, 2024
The staff are always so helpful in finding the right product with great patience and guidance
Date of experience: June 17, 2024
Once the tire arrived, I dropped off my wheel at opening and received it back on a busy weekend the next morning.
Tire price/availability
Price to performance.
Date of experience: April 15, 2024
Spools did not fit even though the website stated it does...
Date of experience: June 26, 2024
Very knowledgeable people, they really know their product, great customer service
Very close to home.
Date of experience: June 27, 2024
Very pleased with being provided alternative choices and solutions
Quality with reasonable prices.
Date of experience: June 27, 2024
Good customer friendly service and the ability to check products in person.
Location convenience. Trust in no hassle high sales tactics.
Quality made.
Date of experience: June 26, 2024
I had a very good experience! Employees were knowledgeable and helpful! I ordered the wrong size and returned the gloves, and the replacement was at my front door in two days! Very satisfied!
Cheaper than Harley Davidson, and helpful employees!
Needed heated gloves for cold weather riding.
Date of experience: November 7, 2023
Everything came correct and in a good amount of time. Few items came within 2-3 days and one item came within a week. So I was happy
Good selection and easy ordering along with free shipping with the amount I ordered
Good reviews, name brands
Date of experience: May 19, 2024
Overall I was disappointed with my cycle gear experience and unsure if I will order again or look for a different retailer for future purchases. I did think you had a good selection of brands and stocked most of the color and sizes for the popular items. You also had some European brands which was good to see. I was surprised at the lack of a free customer reward/rebate system - I shop with Rocky Mountain ATV and love their cash back program on most all products and the service is top notch. You do have the rider preferred program and I would have maybe purchased the program but the brands I wanted to purchase did not look to be included? Why?
My main issues:
#1 Website said you had coats when the order was placed but the next day got an email saying you had no stock. I would expect the web site to be somewhat accurate on inventory levels and was surprised to find that it was not. The biggest issue here was you wasted my time - had I known you had no stock I would have purchased elsewhere. Now, the coats and my sizes are out of stock everywhere. You did send a gift card so thank-you.
#2 The shoe shoes on the order had not been shipped. I had to take time out of my work day to call cycle-gear and remind them to fill my order that I had placed and paid for a week ago - crazy. It was great to finally get the shoes and not an email from cycle-gear explaining that the shoe was no longer in stock because the order had not been filled when it was placed last week when you had inventory. I buy many items online every week and can honestly never remember having to remind a retailer to fill my order. If I had not called - would I have ever gotten my shoes? Your order infrastructure systems have major issues and I would benchmark people who do it well and invest some capital to fix it. You did do free 2 day shipping so thank-you for that.
The person who took my call and tracked down my order and got my shoes shipped to me did great! Thank-you to this person.
Date of experience: April 27, 2024
Easy as pie, However my windscreen arrived scratched. The bubble wrap was torn in a few spots. The box was not damaged.
Found what I needed
Date of experience: May 9, 2024
Best service ever! My favorite motorcycle store. I've ordered parts from many different motorcycle stores but cycle gear never disappoints me.
Best customer service
Date of experience: April 15, 2024
I requested next day delivery, and I wasn't disappointed because it was on time, just before my ride
Date of experience: May 5, 2024
I did an exchange of a helmet that was to tight for me. A new one was at the branch is couple of days. Good service and the salesman wasvery helpful
They have become my local store for a few years now
Good quality and it came with bluetooth equipment
Date of experience: May 18, 2024
All good. My mistake the size I ordered was the same as my old helmet and a different brand.
Unfortunately it was to small.
Daniel sorted it all out and I picked up a replacement the next day from Cycle Gear.
Helmet is great. Thank you.
I buy from them regularly
Date of experience: March 23, 2024
Went to the store; what I wanted was not in stock. Ordered it and received it next day. How easy could it be. Sure beats those zombie stores.
Date of experience: April 15, 2024
Only the delivery was a little worse because when I received my stuff I don't get any instructions about the correct use
Best price and availability
Excelent brand
Date of experience: May 7, 2024
I really enjoy the service and rebates from CG. These guys are great and super helpful.
Date of experience: June 17, 2024
Easy enough to order what you need. Prices are decent especially with the RPM cash back.
Good prices. Store nearby. Fast shipping and delivery.
Good reviews.
Date of experience: December 30, 2024
I really enjoy Cycle Gear. My order shipped separately but everything got to me sooner than it said it would. I really enjoyed the products and quality of everything I got.
It was the first brand I found. I went in person and the people were extremely nice and pleasant so I made my purchase online. Also the prices were really good and the sales were actually sales.
Date of experience: December 3, 2023
Purchased on Saturday, received on Tuesday. Great experience.
Date of experience: June 26, 2024
The best service in the Bay area location…. Everything on time and without delays highly recommended
everything excellent without setbacks
For the service and the variety of products and if they don't have it they will get it for you
Always the best in quality
Date of experience: May 5, 2024
Ordered my tires and had them shipped to the local Cycle Gear store, i took my old tires in and they mounted and balanced them in under an hour.
Price and availability
Customer reviews
Date of experience: May 19, 2024
I ordered a helmet. It was as described and came quickly. I like the fact if I have an issue with my purchase I have an actual store to return it to in person.
The prices are competitive and there's a large selection of products.
Pricing and a brick and mortar store to deal with.
Date of experience: October 7, 2023
The store put in my blue tooth while waited and did a great job.
I use you so I can try the products on for sizing knowing I can exchange it if need be.
It has good reputation.
Date of experience: June 25, 2024
I was able to track the product that I ordered. The store contacted me shortly after the tracking showed that it was delivered to them.
Local and quality pricing. Hours are not limited like those of a dealership.
Date of experience: May 19, 2024
Great sale people very knowledgeable and friendly
Thanks for all the help in all my purchases in your store!
Date of experience: May 15, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@cyclegear.com or give us a call at 1-800-292-5343. And reference this review. Please include further details regarding your shopping experience/issue.