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CycleGear has a rating of 4.7 stars from 5,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,767 reviews
Shopping at CycleGear is always an awesome experience, if you either get help in store or over the phone the associates are so helpful and polite. 100% recommend people to check it out, you won't leave empty handed :) at least I never do 😆
The team is very helpful and informative but I misunderstood the web site and ordered the wrong obd plug for my 2023 zx6r and had to send it back. I've not received the right plug yet nor a refund but other than that cycle gear will always be my go to shop
Great shopping experience, easy website to use and a great filter. I will definitely use again and the RPM membership is great.
Free Returns
Date of experience: May 18, 2024
Convenience
Date of experience: October 10, 2023
The online experience, communication, emails, and tracking info was the same as Amazon. Since that's my general benchmark, they were on par.
I like the CycleGear store in Tucson. The staff is great, knowledgeable, and friendly. They rarely have my size, however. So I decided to use the CycleGear online to find a one piece track suit.
I chose the coretech women's one piece leather track suit because it was the only women's track suit they had in my size.
Date of experience: April 9, 2024
The tires are very fast and quick delivered. They were exactly what I ordered.
Date of experience: June 24, 2024
Performs as advertised. Hope I don't ever actually need it.
Date of experience: June 24, 2024
I had an amazing experience, it was put on perfectly, and they cleaned my visor as well. The woman who did the service was amazing. Very nice and very nice to talk to.
You guys have the best service
Needed it for winter
Date of experience: October 27, 2023
Ordered an MX helmet on line. It was shipped to my store. I picked it up. Good deal
Good prices and availability
I broke my old helmet
Date of experience: June 9, 2024
Bought shocks, but wrong size, 5 months ago. C Gear exchanged without any problem. Been helpful in the past as well.
Needed OK to exchange. No problems.
Close to home and reliable.
Mechanic recommendation,
Date of experience: May 18, 2024
Received my boots in a timely manner. The boots are very comfortable but do run large and roomy. Reviews on the site were very helpful.
A large range of choices and good prices
Style and high star reviews
Date of experience: May 11, 2024
Cycle Gear employs helpful associates to assist with your purchase which makes the buying process a breeze.
A personable, professional, and proficient staff who offer a wide array of quality products.
They fit(literally and figuratively)my needs/desires.
Date of experience: May 19, 2024
Have made a number of purchases from Cycle Gear and continue to be satisfied with the products purchased and the staff.
Diverse range of products, reasonably priced, and accessibility to a local store.
To replace the tires I've worn out which were also purchased from Cycle Gear the previous year.
Date of experience: May 8, 2024
I can always get what I need at Cycle Gear, and the customer service at the Springfield store is always excellent if I need to return something.
Good selection of quality top boxes
Date of experience: June 23, 2024
I had no trouble exchanging my jacket and the staff at the Springfield store who helped me were great.
Special deals
Date of experience: February 29, 2024
Update: originally my purchase " wasn't eligible for discount" but they were able to credit me the discount amount for another purchase. I appreciate the effort to make it right
I have a gift card
Date of experience: December 24, 2023
I have a gift card
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 20, 2023
Always a great experience shopping online and in-store (Manchester, CT). Great selection of high-quality products.
Knew what I was looking for because the staff at the Manchester, CT provided me with good advice last time I was in there.
Date of experience: May 8, 2024
Was great employees were very helpful and installed my item with ease it was great.
My family suggested
Bc not many choices around tbh
Date of experience: June 23, 2024
All around great helmet, great service. Helmet fit was on par, and the staff moved my Sena from my Neotec to the Bandit
Date of experience: May 25, 2024
They fit and work great! Don't buy the $40 Amazon knock offs. Bought them and had to return them! Very poor quality compared to the Kuryakyn grips!
Because I have ruders preferred membership
I've had that product on another bike in the past.
Date of experience: May 22, 2024
I was able to try on helmets from five different manufacturers to find a great fit. Then I could order the color I wanted
They were the closest store.
Bell helmets fit me the best.
Date of experience: May 11, 2024
Was looking for cool-weather gloves…your had them…I bought them 👍
Had what I searched for. Had the brand I wanted.
It was what I was looking for and had good reviews.
Date of experience: June 22, 2024
My sizing for my shoe and pants were every off but I am glad the return experience was nice and easy
Very clear
I have a rpm member ship
I need to be protected while riding
Date of experience: May 7, 2024
Jake in KOP was really nice and knowledgeable. He helped me get a bunch of new gear and helmet for the season.
Happy i can drive to KOP vs going all the way to Philly to check out and buy gear.
Good quality and selection.
Date of experience: April 6, 2024
The search engine was easy to use and found the visor I needed right away. The ordering process was easy and the product came in a timely manner.
Came up in a search for the product I needed; We have a CycleGear near us and it's comforting to know that there is a brick and mortar nearby in case a return is needed or there is a problem with the equipment.
Needed it to be replace a broken one
Date of experience: May 15, 2024
From their online sales, to their customer support and brick and mortar stores, I've always found CycleGear to be professional, knowledgeable and extremely helpful.
Just awesome
Best pricing and convenience
Pricing and exact fit.
Date of experience: March 23, 2024
Quicker turnaround on tire install appointment scheduling would be nice
Ease and proximity.
Availability, price, and quick shipping.
Date of experience: June 24, 2024
Shipped quickly and quality products. Product was as expected in good condition.
Date of experience: June 24, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
