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CycleGear has a rating of 4.8 stars from 6,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,935 reviews
Big Mike over there at the store is the best helped me and my wife get all lined out with new helmets and a new cardo system.
Date of experience: December 11, 2024
They treat you like family real love n support and they take out to go through all the details to make sure u understand and satisfied
They are the best
Because it’s an upgrade to my old one
Date of experience: December 6, 2024
Bought this to easily handle putting on race tires, I'm 67 and not getting any younger.
Excellent investment!
Honest company
Make my life easier.
Date of experience: December 13, 2024
Experience has been wonderful so far just waiting to see if they fit my husband. As we wait until Christmas 🎄 morning.
Prices are good for motorcycles
Safety for my husband riding his bike
Date of experience: December 13, 2024
Excellent service and products! They have a good variety of goods for the newbie and the professional.
Date of experience: December 19, 2024
I came in to get a new visor for my helmet. The service was good, quick, and they showed me how to install it once it came in.
Brick and motor, close to home.
Didn't like/want clear screens
Date of experience: December 8, 2024
I order merchandise at the store to patronize local businesses, and when the order comes in, I pick it up with friendly knowledgeable service people.
New local store and great prices.
I do my research and purchase based on good or great reviews.
Date of experience: December 7, 2024
I did receive the correct item and color I originally ordered but I needed a "bike specific" item which I did not received. I reached out to Cycle Gear, explained the situation and I sent them the needed pictures and info Cycle Gear needed and they set me a return authorization and pre-paid label to send the incorrect part back to Cycle Gear. Shipped the item back, received the new correct item and all is good.
Simple and painless!
Good reviews, well know in the industry. Has the parts you need!
I chose Bark Buster brand hand guards because they have been around for many years and never seen a bad review of them.
Date of experience: June 24, 2024
Usually good, but different this time because I ordered a tire and had it sent to my local store in Hiram, GA, then brought my old tire and wheel with me when the tire arrived. I expected them to remove the old tire and replace it with the new tire, but was told they couldn't, because the tire change machine was broken, so I had to take everything home and do the job myself. My problem is that someone should have informed me of this situation before I got there. I suppose I should have dealt directly with the store from the beginning, but I think they should have contacted me when the tire arrived at their store and I could have made other arrangements, saving me a 60 mile round trip.
Because I trusted them and had satisfactory experience before.
Because that brand was the only one of that size and type that was available from Cycle Gear. It was not the brand I preferred!
Date of experience: October 26, 2024
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Date of experience: October 15, 2024
I like the way you do business.
Date of experience: May 27, 2024
Reliable, affordable sales, good shipping speed. I had no issues with my cycle gear order and was excited to check out a location IRL
Date of experience: December 21, 2024
Came in recently for a bottle of oil and a filter and I came up to ask if they could look it up for me and before I even had the chance to finish the sentence they told me what it needed. Also helped me look at some gear that was actually good and what wasn't worth your money so I was happy about that. Got my oil and filter with a pair of boots that were far less than Dainese and to a similar standard.
Its the only motorcycle shop for gear that I know of that has knowledgeable employees AND a variety of gear/ parts
The boots were honestly a steal because it was comparable to a $400 boot and it was msrp at $200 but I got it for $150 so I was stoked about that.
Date of experience: October 27, 2024
Ordering was simple and quick using the My Garage feature. 2nd Day delivery was free as a perk to my annual membership. However, this is the 2nd order of tires where one of the tires was delayed due to either a missing or unreadable shipping label. I've had to reschedule installation and change schedules due to these delays.
The staff at the Gastonia location are friendly and knowledgeable which is the reason I shop with CycleGear. That, and they are associated with RevZilla, a company I've done business with for 9+ years.
A friend highly recommended the Michelin Anakee Adventure tires for my F850 GSA since he has used those exclusively on his 1250 GSA for years.
Date of experience: October 24, 2024
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue
Always have what I'm looking for.
Delivery is always on time.
Any issues handled professionally and in a timely manner.
Because ClyleGear is awesome...
It's what I needed.
Date of experience: November 24, 2024
First order but easy process
My Grandson ordered a custom vest and we are awaiting that item. Can't wait to see it!
Date of experience: December 11, 2024
Ordered on Friday got it Tues. If I order through Amazon I get it Sunday.
You need to partner with ups. Yours orders should ship from the closest store to the Customers zip code.
I hate using Amazon
I like them
Date of experience: November 5, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
The boots I ordered it's very very qualified material so good all the descriptions Matt with the box and the website
I don’t know. I just tried the expense.
Because open star, it’s very comfort very good brand and the quality it’s always over than the best
Date of experience: December 10, 2024
Shoei helmet shipped to Cycle Gear in about 1 week. When picking up, Austin helped to ensure fitment for my wife. Also installed pre-owned Sena comm unit inside helmet. Great customer service!
Previous experience has been positive
Great ratings and good fit when wife tried on several helmets.
Date of experience: November 5, 2024
I was sold on the gloves in store and the sales rep helped me find the particular pair I wanted. Delivery time was fairly slow compared to other retailers I've used.
Date of experience: November 8, 2024
My buyer experience was great. I placed my order on Saturday and by Monday night my item had arrived - ahead of schedule. Thanks.
The "user friendly" interaction with the Cycle Gear website and the fact that there are 4 different stores within about 90 miles of my home which allows me to see certain products firsthand.
Cycle Gear seemed to be the only supplier carrying that item at this time.
Date of experience: November 30, 2024
I live in México and i came from vacation and the way i buy the items and colecky it its the best way
Date of experience: December 30, 2024
Pleased with delivery and the product. The box had no visible mishandling and the product was fully intact.
The store is close by and the staff is helpful when I visit.
The best manufactured product ever.
Date of experience: December 10, 2024
The crew at the Cycle Gear in Norfolk, VA are awesome to deal with. Very helpful every time I go shopping.
Date of experience: December 2, 2024
I bought a bike tire. It was shipped in really good time at a fair price. Only thing is i wish the tire were wrapped or boxed so it wasn't just bare tire with a shipping label slapped on.
Date of experience: November 11, 2024
The staff at the store were great but my item took several days longer than expected. That might be chalked up to the shipping company, but in the end, that company was chosen by Cycle Gear. Improve your standard shipping practices and you'll see much better reviews in the long run.
Date of experience: October 16, 2024
Love the Jacket. Overall fit was what I expected. Only issue I had was it wasn't as warm as I expected. I guess it's not really an issue, just my expectation. But it looks awesome and feels great.!
Date of experience: November 15, 2024
I love purchasing from Cycle Gear online and in the store. Their selections is fantastic, pricing is competitive and customer service top notch.
Selections, pricing, knowledge
Date of experience: November 29, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.