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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.7 stars from 5,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    660
  • Value
    14
  • Shipping
    2278
  • Quality
    5726

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.8%
Positive
5,029
Neutral
172
Negative
159
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Instant Feedback

18,722 reviews

1
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How would you rate CycleGear?
Top Positive Review

“Awesome service, great customer service and helpful personnel. What else can we ask for :) thanks CG”

BIST
12/17/24

Shopping at CycleGear is always an awesome experience, if you either get help in store or over the phone the associates are so helpful and polite. 100% recommend people to check it out, you won't leave empty handed :) at least I never do 😆

Date of experience: 12/27/24
See positive reviews
Top Critical Review

“I received my order quick but”

Jeff
12/29/24

The team is very helpful and informative but I misunderstood the web site and ordered the wrong obd plug for my 2023 zx6r and had to send it back. I've not received the right plug yet nor a refund but other than that cycle gear will always be my go to shop

Date of experience: 12/19/24
See critical reviews

Reviews (5,916)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (935) shopping experience (79) customer service (511) right size (32) couple days (23)
Thumbnail of user stevemm
Missouri
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Service was great. Only issue was no call when installation was completed. I called to learn it was ready for pickup.

Reason I chose this business:

Price and convenience.

Reason I chose this product:

Correct tire same as MC manufacturer but much cheaper than dealer.

Quality

Date of experience: May 4, 2024

Thumbnail of user steveg2378
Virginia
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Easy to use website. Your customer service representative gave great service.

Service
Quality

Date of experience: June 17, 2024

Thumbnail of user imrep4
California
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Pasadena, California 04/01/2024 am
The fellow biker running the cashier/ store was super helpful and very friendly!

Quality

Date of experience: April 4, 2024

Thumbnail of user jamese2299
Washington
2 reviews
0 helpful votes
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March 22nd, 2024
Verified purchase

Didn't have to wait too terribly long for my item. It's dumb that this review has to be 50 characters.

Staff installed product on my helmet quick and efficiently.

Reason I chose this business:

Cyclegear is the best helmet store in OKC

Reason I chose this product:

Recommended by staff

Service
Quality

Date of experience: March 12, 2024

Thumbnail of user jamess9776
Alaska
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

I have never had a bad experience shopping on Revzilla website or CycleGear store. Happy doing business with Comoto.

USPS kept sending package in and out of Seattle processing center for days.

Service
Quality

Date of experience: May 16, 2024

Thumbnail of user nasf3
Nas
North Carolina
1 review
0 helpful votes
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April 13th, 2024
Verified purchase
• Updated review

Accurate with responding to orders being delivered at the store.multiple updated on order as well as tracking.

Reason I chose this product:

Bike specific

Quality

Date of experience: April 3, 2024

Great site
April 6th, 2024
Verified site experience
• Previous review

Date of experience: March 27, 2024

Thumbnail of user shawnb989
Pennsylvania
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Satisfied with my item and the price but it took almost a week for it to ship then another 5 days in transit.

Quality

Date of experience: March 7, 2024

Thumbnail of user gregv234
Illinois
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Ordering was easy and shipping was timely. I love the Bull-It Tactical Slim riding pants! Great Price!

Reason I chose this business:

I have shopped at Cycle Gear locations before and was happy with my experience.

Reason I chose this product:

Price and availability

Quality

Date of experience: April 3, 2024

Thumbnail of user rickw970
Tennessee
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Ordered Stormhawk Icon boots delivered to store to allow trying on prior to accepting. Fit great. Great comfortable boots. Good service at store.

Reason I chose this business:

Ability to pick up at store not to far away and try on before accepting.

Reason I chose this product:

Reviews on comfort and ease of use for Bolo lacing. Waterproof also desired.

Quality

Date of experience: May 16, 2024

Thumbnail of user scotts4373
Illinois
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

I received my product in a timely manner and I brought it to my local CG for installation while I waited!

Reason I chose this business:

Always a good experience.

Reason I chose this product:

Quality & functionality.

Quality

Date of experience: June 4, 2024

Thumbnail of user phengv2
California
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

Before purchase (Monday afternoon), Cycle gear ADVERTISED 24 hour shipping… comes Friday, and both Cyclegear and Ontrac has no info where my items are, and keep sending me in circles, Incompetent representatives and long phone wait… then back to circles with Cyclegear blaming Ontrac, and Ontrac blaming Cyclegear. Cycle gear stated they always been having these problems with the Carrier, yet still send customers order through them. Definitely will not order through Cycle gear ever again after this purchase. Zero star if i can give…

Products used:
N/a

Service
Shipping

Date of experience: December 3, 2021

Thumbnail of user dirons1
New York
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Great experience, speedy checkout and great customer service

Date of experience: June 17, 2024

Thumbnail of user andyo129
California
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

The customer service man at the shop, and Seaside was able to answer my questions order the right parts, and they were shipped in a timely manner.

Service
Quality

Date of experience: April 16, 2024

Thumbnail of user denniss1888
Ohio
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I needed shocks for my 2000 road king classic and they were everything that I wanted and more

Reason I chose this business:

I checked several other sites and they didn't have exactly what I wanted

Reason I chose this product:

My original air shocks were shot

Quality

Date of experience: June 14, 2024

Thumbnail of user shanet481
Utah
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Helped me find all the gear I needed and was very helpful with figuring out what size I needed

Quality

Date of experience: June 14, 2024

Thumbnail of user mickeyc95
Alabama
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Easy to order, ship and pick up locally. Excellent customer service!

Reason I chose this business:

Local store!

Reason I chose this product:

Phone holder for my can am spyder F3S - quadlock!

Quality

Date of experience: June 17, 2024

Thumbnail of user marks7544
Ohio
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

The customer service is honest, knowledgeable and responsive.

Reason I chose this business:

Previous service

Reason I chose this product:

Based on the staff recommendation

Quality

Date of experience: June 17, 2024

Thumbnail of user londonp24
Colorado
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Found the perfect gear for me with a great price. I'm happy and loving it all.

Reason I chose this business:

Found a sweet helmet for a great price. Couldn’t resist.

Reason I chose this product:

Ordered a helmet, smoked visor, and gloves all for an undeniable price. I am very satisfied and love putting on my cycle gear.

Quality

Date of experience: June 16, 2024

Thumbnail of user raphaelr54
Washington
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Hunter was awesome and helped me try on a bunch of different helmets until I found one with the perfect fit.

Reason I chose this business:

Only place to try on helmets locally.

Reason I chose this product:

Excellent fit and finish.

Quality

Date of experience: May 5, 2024

Thumbnail of user scottm3561
Texas
1 review
0 helpful votes
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March 7th, 2024
Verified purchase
• Updated review

Shopped clearance items on website. Lots to choose from. Got an Icon jacket. Fit was perfect. Shipping was lightning fast.

Reason I chose this business:

Great seley

Reason I chose this product:

Rider safety

Quality

Date of experience: March 7, 2024

Quick, easy, no hassle
December 3rd, 2023
Verified site experience
• Previous review

Date of experience: December 3, 2023

Thumbnail of user peteh241
Nevada
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase
• Updated review

Disappointed could not match same model tire for front and rear. Not Available

Matching Tires Not Available

Reason I chose this business:

Location, Price and Expediency

Reason I chose this product:

Pirelli next try out brand. Test handling and longevity.

Service
Quality

Date of experience: June 14, 2024

Easy to navigate everything
June 16th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Free shipping. Product availability

Date of experience: June 6, 2024

Tire easy to find
June 13th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Price and options

Date of experience: June 3, 2024

Thumbnail of user bridgetd297
New York
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

Part are easy to find. Prices are competetive. Im highly satisfied with Cycle Gear and Revzilla.

Reason I chose this business:

I use Cycle Gear for a lot of my bike needs.

Quality

Date of experience: June 12, 2024

Thumbnail of user lucab112
Alaska
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

Great prices/icon inventory. Shipping to AK is a major plus. Phone reps are polite and assisted with making sure my order arrived on time.

Service
Quality

Date of experience: May 4, 2024

Thumbnail of user johnj4252
Arizona
1 review
0 helpful votes
  • Send Message
May 13th, 2024
Verified purchase

Cycle gear employees, know motorcycle accessories, and when something doesn't fit, they quickly replace it with a no hassle refund policy.

Reason I chose this product:

Quality and value

Quality

Date of experience: May 3, 2024

Thumbnail of user saulg65
Michigan
2 reviews
0 helpful votes
  • Send Message
June 19th, 2024
Verified purchase
• Updated review

It was good. They didn't have my size in stock at the store but they helped me get the right one

Reason I chose this business:

Staff is always good at Gastonia location. They’re very helpful

Reason I chose this product:

I needed it

Quality

Date of experience: June 9, 2024

Good website, and found what i wanted
November 13th, 2023
Verified site experience
• Previous review

Date of experience: November 13, 2023

Good website
October 17th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Near me and good service

Date of experience: October 17, 2023

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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