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CycleGear has a rating of 4.7 stars from 5,842 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,564 reviews
Needed my helmet for the weekend so I ordered accordingly but unfortunately the package was delayed I think because it had so many stops along the way it came 4 days late which isn't to bad but should of just did next day to play it safe
The team is very helpful and informative but I misunderstood the web site and ordered the wrong obd plug for my 2023 zx6r and had to send it back. I've not received the right plug yet nor a refund but other than that cycle gear will always be my go to shop
Will be much better to give us an option to visit the store or pick up item around Illinois state.
Lot of option on line
Date of experience: April 16, 2024
I was able to purchase tires & tubes to match form this site.
Many sites had one or the other?
Only site i found that stocked both tires and tubes to match.
Date of experience: April 15, 2024
After putting in my current address on cycle gear website and finding out PayPal issued old incorrect address I immediately contacted cycle gear and was promised and told to be rest assured they would intercept my $1000 item. After zero notification from cycle gear letting me know they actually did not intercept my package was left at the door of old address! I was simply told by cycle gear after the fact " we failed to intercept and there is nothing they can or are willing to do" I was certain my pkg would be stolen soo I rushed driving erratically to get to that address. I was fortunate enough to see the pkg at that door soo I got it but I swear I aged by 5yrs from the stress of the situation. Ultimately it was PayPal's initial damage However cycle gear is particularly disingenuous about there help and or service! Just wasn't helpful at all. I will never order from this company again!
Absolutely terrible!
I will never again!
Because I wanted it.
Date of experience: February 14, 2024
I was able to narrow my selection to just parts that would fit my bike, so I was 100% certain that what I was buying was going to fit. The shipping came a day early which was an extra bonus.
I chose CycleGear because they are close by, very friendly and knowledgeable staff, and they help the biker community.
I just bought a new bike and I wanted to get some parts to make my bike look better.
Date of experience: March 11, 2024
A damn sight less annoying than this review blah blah blah blah third time trying to send -- and the last time.l Y'all are starting to get on my nerves here.
Excellent. Young salesman at your Pensacola store showed me how to link helmets for intercom.
Date of experience: March 7, 2024
Great back rest. Easy to install. Can't wait to go for a ride.
Price and compatibility.
Date of experience: July 21, 2024
Great service and attention, I wish i could have seen and tried on the item in person, but this was the next closest thing.
They have items in a price tiers that suit my budget and gear needs.
It suits my budget and gear needs, while being attractive.
Date of experience: April 4, 2024
Online ordering / website cart is clear and easy. Delivery took less than a week. Size was a problem, but return and reorder process is good/not a hassle to reorder larger size.
The Katy Texas store is near me. The return policy is very good.
Date of experience: March 10, 2024
Well done. I ordered. It came in a timely manner. Installation was simple as well.
Found it on internet.
Cheaper versions didn’t work
Date of experience: July 18, 2024
The guys there were very helpful and knew what was going on of what I was looking for
They are co-mingled with JP cycle where I get some parts for my vintage Harley Davidson
Price quality and availability
Date of experience: April 25, 2024
I bought a helmet a while back and the computer system freaked out and canceled the order after it was made staff was super helpful and friendly and we go the problem worked out in the end i got my helmet and i love it
I’ve been buying my riding gear from cycle gear since i was little and was getting it for Christmas from my parents
I had the rest of the gear to match the helmet and really liked how it looked
Date of experience: February 13, 2024
Efficient and expeditious delivery. From getting online and ordering it, all was easy and smooth.
Love the staff
Lost my other one
Date of experience: July 22, 2024
No issues, everything arrived as expected. Everything was as I needed.
In this particular order, price was better.
Very special requirements for a vintage type of application that I need a small battery, typical cross reference to modern battery won't work. Trail Tech battery will be fine for my needs.
Date of experience: April 27, 2024
Ive been to both the Pensacola and New Orleans locations numerous times and have always had a great experience.
Range of choices
It's the recommended oil for my bike
Date of experience: April 5, 2024
Great place for cycle gear & parts they can get everything you need from all the manufacturers
Easy in & out
Price & quality
Date of experience: April 27, 2024
Awesome experience. CG is my go to place for Motorcycle gear.
Date of experience: April 26, 2024
Got my tool kit quickly it's exactly as described online!
Date of experience: April 27, 2024
I received my product before the expected time and was truly satisfied with the cost.
Availability
Date of experience: April 22, 2024
Quick and easy to order items and contact with staff at store is always good.
Returning customer
Date of experience: April 22, 2024
I've ordered many thing from the site from helmets to tires and there always reliable!
Great selection and with the rpm membership your always going to get good deals
I needed gear and tires
Date of experience: April 22, 2024
Just say the staff was great from start to finish. Even with having to reorder. Great store in Tampa
Needed new helmet and Bell pissed me off over not selling a replacement snap in piece.
Date of experience: April 4, 2024
CG is close by, easy to order online and return to the store f need be.
Easier to return items than Revzilla - all CG should become Revzilla anyway.
Good value for the money.
Date of experience: July 16, 2024
Excellent and the store employees in Vegas are excellent as well. I had a great shopping experience - something that is pretty rare these days. Thank you Cycle Gear!
Date of experience: February 22, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com and reference this review. Please include further details regarding your shopping experience/issue