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CycleGear has a rating of 4.7 stars from 5,814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,468 reviews
I was purchasing a gift card for my son-in-law on short notice. Since this was a gift and I wanted to make sure I got it on time I asked it to come to my email address. I hope he won't have any problems using it.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
Love the new helmet. The fit and finish is second to none. If you want the best adventure helmet on the market then this is the unit for you.
The product stated online at the time of purchase that it was in stock at the warehouse and would ship within 24hrs of the order being placed. Unfortunately it didn’t ship for more than 4 days, but did arrive on the 6th day. When I contacted customer service it took them 2 days to respond and by that time the product had already shipped. They just said sorry. Overall I love the product, but was just disappointed on the unexpected shipping delay.
I chose to purchase from cyclegear so that it would be easy to return locally at a retail store if needed, especially if the sizing was off.
Arai makes some of the best helmets on the market. The old model xd4 was on the market and unchanged for about a decade due to it great design and being so ahead of its time when it was released. I purchased the new xd5 for that specific reason. It will be years before the competition catches up.
Date of experience: April 8, 2024
From their online sales, to their customer support and brick and mortar stores, I've always found CycleGear to be professional, knowledgeable and extremely helpful.
Just awesome
Best pricing and convenience
Pricing and exact fit.
Date of experience: March 23, 2024
Really good delivery time and great customer service and I love it
Date of experience: April 28, 2024
The ordering process was easy. The jacket exceeded my expectations, both in fit/function and appearance.
We know you are reliable!
Date of experience: April 5, 2024
Most associates where courteous, helpful, and knowledgeable. One was very interested in socializing with other associates and abandon me after the manager assigned them to help me.
Quickly solved the issue in a respectful and pleasant manner.
Recommended by a cycle buddy.
High reviews and test results.
Date of experience: March 8, 2024
CycleGear never disappoints
I was looking for a tool kit for emergencies- this one has everything you need
Price service
Date of experience: March 28, 2024
Nice website with a good variety of products. Called Customer Service to ask a question and the rep who answered the line was very helpful and nice.
Easy shopping and return process if needed.
Date of experience: April 6, 2024
Your site is easy to navigate and I really like the great selection of gear for women.
Great selection of items / gear for women and there is a store nearby where I can shop as well.
Date of experience: October 9, 2023
Easy use of website with a wide selection of items to choose from.
Previous purchases
Date of experience: April 28, 2024
Promptly received my new gear. Love the new jacket with the built in back pack!
Date of experience: April 28, 2024
I went first to the store to find out my size for the helmet then I ordered online, it was pretty fast and came well packaged so I'm happy with my purchase
Variety of brands
Fitment, design
Date of experience: March 7, 2024
Ordered on a Friday, had my order delivered the next business day. Loved how fast the shipping was and product came in well packaged.
Highly recommended by friends.
Needed to extend my cables for taller bars.
Date of experience: March 26, 2024
The web site is easy to navigate and locate specific items. Shipping was fast although I did have a 3-day delay with the post office for some reason.
Cycle Gear has a huge selection of various riding product. From off road, sport bike and cruiser riders. Pretty much a 1 stop shop with great deals.
Date of experience: March 26, 2024
Purchasing is easy on the site. Paypal is accepted which is a plus.
It's in my area
Sale on gloves
Date of experience: April 29, 2024
Appreciate the knowledge and friendliness manager and employees.
Date of experience: April 29, 2024
Good service in store and fast shipping. The associate stayed late to help us and we really appreciated it.
Date of experience: March 26, 2024
Lots of awesome gear at discount prices. Will forever recommend.
Cant say enough about how helpful the staff is. Also fast shipping and local so i can try on gear.
The helmet i purchased is snell approved, so i know its safe and legal for track day use.
Date of experience: April 28, 2024
Easy order online received quickly and product was flawless.
Date of experience: April 28, 2024
My jacket showed up prior to the anticipated delivery date and fit as expected
Date of experience: April 29, 2024
Special tool arrived promptly at local store and they called me on my cellular telephone.
Availability and price
Date of experience: April 28, 2024
Date of experience: April 17, 2024
The helmet is excellent. Overall shipping is slow. You would think for a $900 helmet, you would provide expedited shipping without additional cost.
Had what I wanted
Date of experience: April 8, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Great online experience and quick shipping! I easily found what I was looking for on the website and it was shipped quickly.
I’m an RPM member, discount and free shipping on a small order.
House brand had good reviews and fit my budget.
Date of experience: April 6, 2024
Bought Tires For My Honda -------- Fast Shipping To Store -------- Easy Installation On My Wheels ------------- Great Advice --------- Good Prices ------- Happy Customer
Great Service In The Past
Bike Came New With Dunlop Tires -------- Price Was Good --------
Date of experience: March 25, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.