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CycleGear has a rating of 4.7 stars from 5,814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,473 reviews
I was purchasing a gift card for my son-in-law on short notice. Since this was a gift and I wanted to make sure I got it on time I asked it to come to my email address. I hope he won't have any problems using it.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
The filtering option made selecting my gear easy. The checkout was simple to use and gave a lot of payment options to choose from.
I did research to find a great reviewed option to order the gear I needed.
It was the new model for the gear I was looking for to purchase and the gear review online helped.
Date of experience: March 30, 2024
Nice fit, well easy to insert, took about 5 min to put in. I got it in with ease and comfort.
Date of experience: April 25, 2024
Shoes didn't fit. Returned. Cycle Gear charged me $10 for the return. I'm only writing this review so Cycle Gear will stop pestering me for a review.
Most other mail order companies don't charge their customers for returns, but at least it wasn't a hassle.
They had the item I was looking for in stock.
I saw a product review elsewhere that spurred my interest.
Date of experience: April 6, 2024
No really. I ordered things on their website, a bit later I had them.
I have an RPM account, so why not.
Seemed to fit my needs best.
Date of experience: April 25, 2024
Easier than most sites and you have a store near to me. I have a Revzilla near me but it's twice as far.
I shop for good deals you had the best gloves for the money.
Date of experience: April 6, 2024
Ordered the tail tidy by new rage llc for my 2018 aprillia tuono v4, to match my led turn signals by them. I use cycle gear for the rewards and the mil discount. They also have a great selection and a store close to my house.
Great selection and prices.
To match other product on bike from same manufacturer
Date of experience: February 16, 2024
Not enough cashiers at the Westminster location. 1 sales person, 1 cashier. Very busy that day. 3 customers standing at the cashier over 10min.
Closer then Revzilla.
Needed to order. No stock for bigger sizes.
Date of experience: April 11, 2024
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Ordering is easy shipping to the store was fast and easy and the service in store was even better
Date of experience: April 28, 2024
Ordered online and delivered quickly, satisfied with my purchase
Have ordered from them before
Needed to replace a battery
Date of experience: April 27, 2024
Great fit and wonderful deals! Definitely a good place to get quality motorcycle equipment.
Date of experience: April 28, 2024
Great customer service at a great price. It shipped fast and was a perfect fit and a better shade than I expected. Installed and used it already. No fogging at all and it helped with the snow glare.
Pricing and quick shipping.
It was the right shade and correct fit
Date of experience: March 11, 2024
Site loads quickly
Useful filters
My local cycle gear store had the tires mounted the same day the tires arrived.
Location near my work
Date of experience: April 6, 2024
Great experience. Glad to be able to try on in store then order right there.
I wanted to try a helmet before buying. Store available in state.
Chose the product because of reviews and discounted price due to new model release.
Date of experience: April 24, 2024
They usually have great prices and if you buy clothes you can try them on. The employees are always friendly and love their job.
Great prices
Good quality
Date of experience: March 29, 2024
Kearny Mesa cycle gear has always been great in my experience. The weakest link is FedEx, but Im not blaming Cycle Gear on that.
Military discount plus RPM points
Read some good reviews and style and function were what I needed and liked.
Date of experience: April 10, 2024
Will be much better to give us an option to visit the store or pick up item around Illinois state.
Lot of option on line
Date of experience: April 16, 2024
I was able to purchase tires & tubes to match form this site.
Many sites had one or the other?
Only site i found that stocked both tires and tubes to match.
Date of experience: April 15, 2024
After putting in my current address on cycle gear website and finding out PayPal issued old incorrect address I immediately contacted cycle gear and was promised and told to be rest assured they would intercept my $1000 item. After zero notification from cycle gear letting me know they actually did not intercept my package was left at the door of old address! I was simply told by cycle gear after the fact " we failed to intercept and there is nothing they can or are willing to do" I was certain my pkg would be stolen soo I rushed driving erratically to get to that address. I was fortunate enough to see the pkg at that door soo I got it but I swear I aged by 5yrs from the stress of the situation. Ultimately it was PayPal's initial damage However cycle gear is particularly disingenuous about there help and or service! Just wasn't helpful at all. I will never order from this company again!
Absolutely terrible!
I will never again!
Because I wanted it.
Date of experience: February 14, 2024
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com and reference this review. Please include further details regarding your shopping experience/issue
I was able to narrow my selection to just parts that would fit my bike, so I was 100% certain that what I was buying was going to fit. The shipping came a day early which was an extra bonus.
I chose CycleGear because they are close by, very friendly and knowledgeable staff, and they help the biker community.
I just bought a new bike and I wanted to get some parts to make my bike look better.
Date of experience: March 11, 2024
A damn sight less annoying than this review blah blah blah blah third time trying to send -- and the last time.l Y'all are starting to get on my nerves here.
Excellent. Young salesman at your Pensacola store showed me how to link helmets for intercom.
Date of experience: March 7, 2024
Great service and attention, I wish i could have seen and tried on the item in person, but this was the next closest thing.
They have items in a price tiers that suit my budget and gear needs.
It suits my budget and gear needs, while being attractive.
Date of experience: April 4, 2024
Online ordering / website cart is clear and easy. Delivery took less than a week. Size was a problem, but return and reorder process is good/not a hassle to reorder larger size.
The Katy Texas store is near me. The return policy is very good.
Date of experience: March 10, 2024
The guys there were very helpful and knew what was going on of what I was looking for
They are co-mingled with JP cycle where I get some parts for my vintage Harley Davidson
Price quality and availability
Date of experience: April 25, 2024
I bought a helmet a while back and the computer system freaked out and canceled the order after it was made staff was super helpful and friendly and we go the problem worked out in the end i got my helmet and i love it
I’ve been buying my riding gear from cycle gear since i was little and was getting it for Christmas from my parents
I had the rest of the gear to match the helmet and really liked how it looked
Date of experience: February 13, 2024
No issues, everything arrived as expected. Everything was as I needed.
In this particular order, price was better.
Very special requirements for a vintage type of application that I need a small battery, typical cross reference to modern battery won't work. Trail Tech battery will be fine for my needs.
Date of experience: April 27, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.