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CycleGear has a rating of 4.8 stars from 6,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,936 reviews
Bought the tire online and shipped to the store. Was told by employee on Saturday morning that you guys "are a gear shop first and a tire shop second" so walk in customers come first. I'll just buy it and have it mounted somewhere else next time.
Picked up my tire and paid someone else to mount it. Tire was in same spot from.when I dropped it off. A customer was standing at the counter waiting to be helped. After a few minutes I asked him if had been helped and he said he had no clue what the hell was going on. So I looked for the employee and told him I'm taking my tire and that he had a customer. He had no sen a w of urgency so I grabbed my tires and left. Won't frequent the Modesto store again. Sucks cause they close too.
Thought it would be quick and easy. Buy the tire from you, have you mount it and good to go. One guy said bring it now and it might be done, took it Friday and then another guy said should be done by tomorrow or in 24 hours. Saturday guy said they shouldn't have told me that.
Date of experience: October 13, 2024
Date of experience: October 2, 2024
Was assisted with ordering my glove immediately walking to the door good clean establishment. I love shopping there easy access and great customer service from all employees.
Price, availability, Great customer service
I chose the heavy-metal globe more for a parent that I did for functionality, but they seem a great quality, so I am even extra happy about that but my main reason for my purchase was the look
Date of experience: November 8, 2024
Found winter motorcycle riding pants by Bilt - Storm 2 Waterproof overpants.
Size was perfect, and quality was much higher than expectations.
Good experience in store. Lots of references online.
They appeared to be good cold weather riding pants.
I wore them today riding in Boise, Idaho at 40 degrees Fahrenheit, they were toasty, could easily ride in high 30s.
Date of experience: November 27, 2024
Staff and product here are amazing. If they end up not having your item, they'll search and order express shipping!
Date of experience: November 17, 2024
I ordered a gift card for my husband for Christmas. It was easy to work through the process.
My husband has a motorcycle so I decided to get a gift card from one of his favorite stores so he can pick out what he wants.
Gift card - easy gift.
Date of experience: December 20, 2024
It would be nice to have a edit option on the website so you don't have to go though customer service if you accidentally made a mistake like shipping to the wrong address you guys work so fast that after hour orders are usually processed before your customer service is open
Date of experience: October 13, 2024
I was trying to find some boots that were sold out everywhere, and cycle gear had them and shipped them to me immediately. Thank you!
Date of experience: November 27, 2024
Good but I don't have fifty words and I am a little busy. Merry Christmas. Thank you.
Date of experience: December 24, 2024
The store representative was helpful, knowledgable, patient, and very courteous. He explained the equipment I was interested in, and detailed the different levels available. He has a lot of riding experience, and treated me always with professionalism on an equal plane. Just an outstanding experience.
My son recommended CyclleGear to. Me. I also had a previous experience when I bought my helmet there a few months ago.
I was told that CycleGear brands are made with great material and are of high quality. The store's representative was very detailed ion expelling the different options, but never pressured me on selecting any particular style or product. He was always curious as to what I was looking for, and when I was unsure, he explained each of the products I was considering in detail so I could make an informed decision.
Date of experience: October 17, 2024
My experience with cycle gear has always been amazing. They are very well informed when it comes to products and are very respectful and knowledgeable.
Date of experience: November 4, 2024
Got what I needed with the front counter help. And the employee was multitasking with two other customers.
It’s the only choice.
Alpinestars makes great product.
Date of experience: November 29, 2024
Love the inventory in store and online. Ordering and pick up is seamless. Literally no one in the shop acknowledged me or asked me if they could help and when I asked questions it seemed they were not really interested in spending any time helping me. Maybe because I am a 50+ woman shopping alone? The employees had plenty of time to chat with the young men shopping in the store and spent all their time doing so. I guarantee I spent more money than those young men did though.
Best helmet on the market and coolest graphic
Date of experience: October 9, 2024
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Awesome helmet at a great price. Helmet was delivered quickly and safely packed.Thank you for a great expereince!
Date of experience: December 6, 2024
But tight fit …break in needed. Bruised my knuckles but feeling better after some wear time
Best brand and reputation
Design quality and safety
Date of experience: December 29, 2024
We like the cycle gear team and the product. The back up of the product (six weeks) was the only issue.
The team is great!
They go with our helmet
Date of experience: November 30, 2024
Always an informative and satisfying helpful experience. Great customer service and speedy help at the register.
Bin shopping with them for many years
For the excellent reviews
Date of experience: November 22, 2024
The store didn't have my helmet. So the assistant manager Sam helped me by ordering it online. I've only dealt with Sam when I go there and it's a great experience every time and she is very knowledgeable.
The great customer service
I heard the helmet I got was great quality.
Date of experience: October 7, 2024
We are a shop don't like paying full retail. Had no choice so we bought it
No other option
Date of experience: December 27, 2024
Can't believe that it took 9 to 10 days to deliver this helmet from King of Prussia, PA to my house (two hours away) The response from Customer Service was inadequate and only when, after a while, I talked to a supervisor we came to some agreement.
Bad
Date of experience: October 26, 2024
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue.
Every employee I interacted with, whether the online chat person, or store employees were very very good.
Only annoying part is that's the online delivery sId 1 or 2 days. Ended up being longer and the delivery eta was jumped around on when the products would be delivered.
Presumably just a truck breaking down
I like the store with enthusiastic employees. It's actually a great vibe.
Also, yall got me with the 40 dollar membership with the 5% cash back thing. I'm trapped lol
Looks good, breathable enough for hot texas, still high safety score
Date of experience: October 7, 2024
I was shopping for waterproof MC sneakers & had previously returned 3 pairs I bought online through other retailers...all shoes were too narrow (even larger sizes) I went to Cycle Gear & they didn't have the waterproof sneakers I wanted but did have similar shoes that I was able to try...They fit...So we looked online & ordered the shoes I wanted...Great experience!
I needed a local retailer so I could try on shoes before purchase.
Waterproof...great fit & style
Date of experience: October 13, 2024
The gentleman was very helpful. Have always had a great experience in the Raleigh store.
Date of experience: January 4, 2025
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.