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CycleGear has a rating of 4.7 stars from 5,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,357 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
Brought two rims for my 1983 goldwing for new tires. Mo in Springfield Oregon was very helpful and sincere in helping me out picking out new tires.
Quality product and a great price
Date of experience: March 22, 2024
I got my items quickly and everything is what I expected. Great experience
Date of experience: April 10, 2024
Was promised 2 days delivery but it did NOT happen. Bunch of excuses. Don't trust them.
Will avoid any online orders in the future.
The premises were attractive.
Was on sale.
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2024
Buying gift cards on the site is simple and quick. The gift cards were delivered promptly, too. Overall I recommend.
The person I bought the gift card for has a motorcycle and buys a lot of gear and prefers CycleGear to other stores. I knew they would like the gift card.
The person I bought the gift card for has a motorcycle and buys a lot of gear and prefers CycleGear to other stores. I knew they would like the gift card.
Date of experience: March 18, 2024
New rider and since I learned about cycle gear I have had no issues other than the local store is a far drive for me. The people at the Bedford location have been courteous and attentive each time I have been in. Online has been fine. I try to wait until there is a sale.
I am a new rider and they are local. Also referred by another rider.
It fits my helmet and it was on sale.
Date of experience: October 23, 2023
I bought a duo pack of the Cardo Packtalk Edge helmet bluetooth. The installation was very easy, because I was able to make use of the existing speakers and microphone from my previous Cardo Freecom 4+. So, it only took about 10 minutes to install the new Edge and make the two mic and speaker connections. Since it was a duo pack, the two Packtalk Edges were already grouped, so they both worked right out of the box. The setup of the Cardo app was also very easy and the update only took about 20 minutes. The only issue I had was that we have a third rider who also bought a Packtalk Edge, but his was not paired in our group from the factory. So, we did have some difficulty trying to get his unit joined to our group. Therefore, rather than spend a lot of time trying to get it done, we just went to the Cycle Gear store and asked them to do it for us. It only took the guy at the counter about 10 minutes and he had all three of us joined in a DMC group and we were talking right away. What is so nice about the Packtalk's DMC is that there's no more pairing or connecting when we ride. We just show up at the meeting place and all three of the Edges connect up automatically. It's so cool that we don't ever have to do anything but be within range. For us, we would get connected within about 1/8 to 1/4 mile before we actually got to our meeting point, so the range on these things is pretty good. The voice commands on the Edge work far better than the ones of the Freecoms did. And, the magnetic mounting is terrific! It makes it so easy to just pop the unit on and off for charging. The battery seems to have good life, as we have barely used any capacity on the two rides we've been on with them. Still saying the battery is full. Also, when you turn the unit off, it now tells you the battery status right before it shuts down. Another thing that is good about the Edge is that if you want to pair it with a non-DMC Bluetooth unit, it does it easily. I was able to connect very easily to the Freecom 4+ on my wife's helmet. So, we are quite pleased with our Cardo Packtalk Edge units and especially pleased with the Cycle Gear staff for making it so easy to help get us all connected and grouped up.
The people at the counter helped us get our three Edges grouped together and working. It was very good customer service.
I've been a Cycle Gear customer for close to two decades now. They have always had the gear that I needed at reasonable prices and they have always stood by their products until I was satisfied. They make it easy to find and purchase the products I want. I would recommend them to anyone who rides motorcycles of any kind.
I had read about and heard about the Cardo Packtalk Edge for a couple of years and I decided that the DMC would improve communication between me and my riding buddies. We were ready to upgrade our Cardos, so we all decided to get the Edge. It has been a very good upgrade in automatically connecting, sound quality, and voice commands. Since we had already been using a Cardo product and had tried other brands, we already felt that Cardo makes the best units with the best technology. And being able to get them at a good price at Cycle Gear made it an easy decision.
Date of experience: March 26, 2024
Salesman was informed about products and best price for the Quality. Facilitated in purchase, easy and smooth.
Good reputation
Product available,Helmet, tried for size.
Date of experience: March 7, 2024
We have been searching for a helmet for my wife and it has not been an easy task. The staff at Cycle Gear Savannah have made it a real pleasure to go in store to try on various brands to get that perfect fit like I got for my head.
Date of experience: March 29, 2023
Emily at Cycle Gear in Merrillville Indiana was extremely helpful in selecting boots. Unfortunately we ordered the wrong color. The return and exchange went smoothly. The correct boots arrived without a problem. Much apreciated
Return/exchange
Nearest store
Good reviews
Date of experience: December 15, 2023
I have always had good experiences with CG. Weather on line or in store or shipped to store. Always timely.always communicative and swift.
Availability, pricing GREAT selection on line and in store
Date of experience: March 15, 2024
How should I choose a helmet if I don't see a photo on your website? Why can't you fix this error? Last week I saw the photos, but now I don't. Fix it. I like your store, but I will have to order a helmet from another store
Date of experience: December 6, 2023
Super fast shipping products were as described thank you!
Date of experience: April 11, 2024
Helmet fit larger than one in the store. Should have gone a size down.
Reviews and quality
Date of experience: April 10, 2024
Got what I ordered, fast and well packaged. Thanks!
You had the tire tube I needed.
Honda CT125 has 17 in rim
Date of experience: April 10, 2024
Ordered two tires on a Saturday and received them following Tuesday.
Haven't installed yet.
Date of experience: April 11, 2024
Very fast, kept in the loop, happy with the product I purchased.
Extensive selection, good prices.
Fits my motorcycle.
Date of experience: April 10, 2024
The particular size tire I was seeking seems to be in short supply, but I found it at CG at one of the better prices going. The unfortunate downside is CG mounting services are only available to those with a cager to carry in the wheel. No problem. I will proudly roll my metric into the vacant lot next to the Harley garage and get that wheel off.
They had the tire I needed - free shipping
I am trying the shinko 705 as a result of a surprising number of positive reviews by like minded cheapskates in the KLR forums.
Date of experience: October 8, 2023
I saw a couple of YouTube videos about this skid plate installation. In both cases two of the four rear holes did not line up. I left the mount supplied with the kit loose and all bolts/screws linger up perfectly, then I tightened the mount bolts. I had to bend the skid plat on the left rear to allow space for the Honda OEM engine guards, but I did it with ease. It is a fantastic skid plate. I feel confident it will give me all the protection I need!
I have had nothing but great experiences with CycleGear.
Date of experience: October 13, 2023
Ordered a part unsure if it would fit my bike. Shipped free to my local CycleGear where an employee helped me figure out the fitment. Ended up returning the part, and the employee took it a step further by helping me search for an alternative. Very positive shopping experience.
Date of experience: August 31, 2023
Even though I was riding a 15 year old helmet, CycleGear had the replacement liner and pads! Outstanding!
All the variety of on-line shopping with a brick and mortar store nearby (Pleasanton, CA.) I go to CycleGear first for all my moto stuff.
Date of experience: March 18, 2024
Staff members were very helpful and stayed in contact with me, will return to the Huntsville store every time I need something!
Date of experience: March 17, 2024
Should offer the military discount no matter what. The discount in most areas only covers the tax so why not.
Had previous Michelin commanders
Date of experience: March 16, 2024
I have placed an order with CycleGear on 23-Feb-22. At the time I'm writing the review on 09-Mar-22 my shipment is still with USPS. As per CycleGear info, the international shipments suppose to take up to 5 business days. We are as of today at day 8 and the shipment is still in the distribution facility. Not even been shipped abroad.
For the pleasure of not getting my order (anywhere near) on time and/or near any timelines stated on the seller's website, I had to pay $40 for shipping, for a small to medium light package. I'm yet to find out if that will be the total shipping cost or I have to pay additionally if they are using another local shipping company in the country I live in.
Oh, they offered me $20 off my next purchase, like there will be one...
Guys, just avoid.
Just as a reference, my orders from FCP Euro took 3-4 days tops from the moment I place my order and shipping is cheaper for ca spear parts = heavy packages.
Tip for consumers:
DONT!
Products used:
Motorcycle Jacket
Date of experience: March 9, 2022
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to provide feedback regarding our services. We looked into your issue your order was placed with free shipping. We do not see where you paid for 2 day expedited shipping. Thank you again for your feedback. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.