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CycleGear has a rating of 4.7 stars from 5,772 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,346 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
It was easy to order online, I was just disappointed one of my items was not shipped until days later even though I paid for next day shipping.
I was charged for overnight shipping but one of my items was not shipped the next day.
Have all the parts I need and store is close by.
To make alterations to my motorcycle
Date of experience: March 7, 2024
Nice that you can pay with Apple Pay! They actually had the product in stocks vs inventory issues!
Best place to buy gear
Date of experience: March 29, 2024
My in store experience is always good. The people that work in the store closest to me are cool and helpful.
My problem is with the lack of inventory represented in the store. In order to simply try on anything that's not in the store, I have to buy it online and then go through a return process if I don't like it. Going through this multiple times to find a pair of riding boots is a huge hassle for the customer. Especially financially.
Date of experience: August 28, 2023
Great boots and riding gear at a great price! The website was easy to use and the products came quickly.
Prices and selection
Cost and style
Date of experience: March 14, 2024
The person that helped was extremely helpful. They helped me find the right size and style of helmet that best fits to me head. They were also extremely helpful in explaining the differences and details.
I have seen reviews and tests online
Stated above
Date of experience: November 28, 2023
It was as always very good and the staff contacted me in timely matter.
I like the store and is my first choice for my motorcycle needs.
Because it was a good product.
Date of experience: April 8, 2024
Because I like this store
Date of experience: October 22, 2023
Tim helped us and made good suggestions on products.
Overall good experience
They had the product line we were looking for
My grandson had chosen helmet from a catalog and cycle gear had the goods
Date of experience: April 7, 2024
Very happy with my purchase, fast delivery, would definitely buy again.
Date of experience: April 8, 2024
Employees were very helpful and knowledgeable definitely will be back
Date of experience: April 9, 2024
I, like many others, start my shopping online. For me, the greatest pleasure comes from interacting with the salespeople at my local store. I actually have fun with them and look forward to seeing them.
Date of experience: August 5, 2023
Bought a tire online from CycleGear as the size/type was not available in store. I then brought the tire and my rear wheel to the local store and the fellow there installed it quickly. I also picked up a motorcycle cover that I had placed on hold, through the website. Overall, it was a good experience.
Date of experience: August 29, 2023
It was a painless experience. I was hesitant because I didn't have a chance to try it on in person so I had to go with the sizing chart that was adjacent to the helmet selection. When the helmet arrived it fit perfectly!
Local store
Date of experience: November 24, 2023
Cycle Gear off Cave Creek has the best customer service of any business period. They always go above and beyond for their customers. They are my first place to shop for my motorcycle and gear because of it.
Date of experience: August 28, 2023
I'm there so often, the staff are like friends. Great group of humans working there. I would recommend Cycle Gear to every rider I know. The staff are friendly, helpful, knowledgeable and the love for motorcycling shines through.
Date of experience: August 28, 2023
I was shopping for a helmet. The customer service was very knowledgeable and helpful. I ended up buying 2 helmets. A LS2 Rebellion Hemet and a Shoei neotec 2. Thank you
Great selection and of course customer service.
Popularity and comfort of the Shoei. And the comfort of the half helmet.
Date of experience: March 2, 2024
It's just so easy and all of the staff is super friendly and helpful.
Customer service is A+ and has been since day 1 at every store I step into!
Date of experience: April 5, 2024
As expected with such a great retailer. Had what I wanted and got what I ordered in a timely manner
Because they are local
Because I wanted it
Date of experience: April 7, 2024
I'm assuming this is my helmet purchase as I answered a previous survey after I bought a jacket, jeans and gloves. Jose (?) was very helpful in taking my head measurement and directing me in trying on helmets. I came back a couple weeks later and bought a Shoei Neotech II. Very happy with it thus far.
Close to home.
Watched lots of YouTube product reviews and talked to M/C friends.
Date of experience: November 30, 2023
The staff was helpful and made the whole process painless. I bought my first helmet and they recommended a few had me try them on and I was confident in my choice. They ordered my size, when it came in I tried it on in the store and walked around. The fit was good.
The in store experience is what I needed, I don’t know if ordering online would have worked out.
I needed it
Date of experience: November 20, 2023
Tire selection was limited. Front tire available rear tire was not. Not convenient.
Date of experience: April 8, 2024
Many events or factors in recent history have an effect on our inventory. We work with numerous distributors and vendors and try to have inventory available or access to inventory. Despite how hard we strive sometimes various products are not readily available. However, we always try to provide the best possible service to our customers and are always happy to try and locate alternatives that might be an option. We’re sorry this has affected you. Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343. One of our Rider Support Representatives would be happy to help you find similar or possibly better alternatives.
Took longer than expected to receive. Notification of order status was poor.
The service person erroneously clicked that 1 part of my order had been picked up already, which it had not.
Relatively low prices.
Trusted brand
Date of experience: April 7, 2024
Trusted name plus proximity to my home & work.
Date of experience: March 27, 2024
Jacket runs small. It's not true to the size that was ordered
Date of experience: April 7, 2024
We needed alot of gear from boots to helmets. The staff was helpful without any pressure to buy. They are riders and use all the gear that is sold which gave us their insights to everything we bought.
Date of experience: August 28, 2023
Great looking product so far, the guys set up the comms for us, cant wait to use them when the weather clears
Date of experience: March 7, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
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