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CycleGear has a rating of 4.7 stars from 5,772 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,346 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints
Super comfy with nice armor included. Very happy with my purchase. 10/10 would recommend.
Date of experience: April 4, 2024
The folks at the Cycle Gear store were very helpful in trying to fit a helmet that I ordered online. They found other options that would work just as well however they were significantly more expensive. In the end I couldn't make the helmet work and there was no issue returning it. Nicely done!
Date of experience: March 29, 2023
This company does not stand by its products. I had my bike serviced by a mechanic who installed a Cycle Gear battery. Less than 3 months later, the battery was dead. Because it was installed by a mechanic, the company won't honor the warranty - despite the fact I have an invoice for the battery. Their rationale is that I need the actual order number to honor the warranty. That is something only the mechanic has and he is no longer operational during Covid. They could have looked in their records but instead chose to punt.
Date of experience: September 24, 2020
Excellent, Product arrived in excellent condition, well packaged and on time
Variety, price, return policy
Goid value and well reviewed and rated
Date of experience: April 6, 2024
Good online experience. Had a variety of options to choose from. Easy to make returns.
Date of experience: April 3, 2024
Talked to Cate G in the Fayetteville NC store today and she helped me figure out what I wanted.
Date of experience: March 30, 2024
Quick and easy. I was able to put a few words in the search box and was lucky enough that it popped on the first page.
It's my go to store when I need gear or accessories.
Date of experience: March 8, 2024
The salesman in the store in Hoover Alabama was very courteous and helpful
Prior purchase
Date of experience: April 6, 2024
I've bought from CG numerous times. Always had good luck, good service.
Past experiences with CG.
Date of experience: April 5, 2024
You guys had the part I needed when everyone else was out of stock!
Cuz yall had the part I needed
Date of experience: April 7, 2024
I received both helmets and they are working out great
Date of experience: April 6, 2024
Great, I'm not a mechanical guy and they helped me choose tires all the
Date of experience: April 6, 2024
I was able to find what I needed and convey my needs to the sales rep and they were able to provide I needed.
Local location
I like them
Date of experience: March 13, 2024
Had to order online since stores have very limited women's clothing, especially in plus sizes. Online offering wasn't much better. So had to buy and charge the cost without knowing if the pants would actually fit. Order was delivered to store as promised but the pants ran small in size.
Date of experience: August 8, 2023
I purchased the battery with the "new battery" unit as it should last approximately 8 years.
Neither considered customer service
I was expecting it to be easy
Needed for my bike
Date of experience: March 30, 2024
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Easy to install, even with no instructions. It does cut wind noise and buffering, but it is not like my prior BMW touring bike. Understandable, and I can't say I am totally disappointed since it is better. It is just not going to turn a sports touring bike into a touring machine.
Date of experience: August 28, 2023
The guy was very helpful. They were very friendly and provided good advice.
Great people
Date of experience: April 5, 2024
It fits perfect, great for riding those days where the sun is out but the air is still a lil cool. Or for days where it's about 30F and the sun is out. Love this jacket
Date of experience: February 13, 2024
Marissa is very good at what she does. Marissa has good customer service and treats her customers with respect and values there option. She is a great manager and represents cycle gear as a valued employee.
Because of employees like Marissa
Good product
Date of experience: October 9, 2023
I followed the tracking of my order and when it showed that my order had arrived at the selected store I was expecting a call or email. None came. I called the store to see if I could pick up my order and was informed that my order had arrived but had been marked with a different name. Thankfully I was able to get my order before someone else was notified to pick it up.
That is where I bought a large percentage of my riding gear.
I wanted a windscreen for my bike and this one seemed to be the best choice.
Date of experience: October 22, 2023
Ordered a bike jacket with a waterproof liner in it. Jacket came in, was very obviously returned by someone else. Waterproof liner was missing. HOWEVER, customer service was extremely nice and helpful, exchanged jacket in just two days, and I got a nice, brand new one.
Absolutely lovely, helped me efficiently replace product in two days!
I have gotten many products before from cycle gear
It worked for my needs and had a waterproof liner that was removable as well.
Date of experience: October 10, 2023
Gus and all the guys are the best had me try on a very similar jaket to make sure i ordered the right size and got me excactly what i needed
Date of experience: March 19, 2024
Store had the gloves I wanted, but not in my size. Employee that was assisting me checked stock in other nearby stores. None there either, so they helped by ordering the gloves I wanted in my size, and had them shipped to my door. Item that arrived in the one I ordered, and in the size I needed.
Much better selection of products than other closer stores in my area. Staff seemed sufficiently knowledgeable in the products I was interested in. Also reminded me of related items I forgot I wanted/needed, such as the back pad insert for my jacket.
I liked the construction quality, weight, and comfort.
Date of experience: October 10, 2023
Great product and the man at the store helped me a lot and was very kind and I don't know what else to say, I have to fill the fifty word count but I don't have much to say. I really appreciate how customer service oriented the man at the store was with me. He made an order online for me from the store.
They’re the only store near my house
I need them
Date of experience: October 18, 2023
It's a great site with an excellent choice of products and fast service Thanks
Quality Gear and support for the Troops. Let's Ride
Date of experience: April 6, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for sharing your feedback. We appreciate you taking the time to share your experience. We do offer a 90 day return policy. Please reach out to us at customerservice@cyclegear.com or contact your local store and we can assist in getting the issue with fit resolved.