• Bookmark

    CycleGear

CycleGear

Write a Review

Overview

CycleGear has a rating of 4.7 stars from 5,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    649
  • Value
    14
  • Shipping
    2116
  • Quality
    5575

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.7%
Positive
4,909
Neutral
173
Negative
156
View ratings trends

Instant Feedback

18,333 reviews

1
See all photos
How would you rate CycleGear?
Top Positive Review

“Woman's leather jacket”

Craig R.
11/29/24

It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Stock more colors/ sizes”

mike s.
10/15/24

I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints

Date of experience: 10/5/24
See critical reviews

Reviews (5,760)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (908) shopping experience (75) customer service (499) right size (31) couple days (23)
Thumbnail of user williamw4529
California
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

Always a pleasure to shop with Cycle Gear. Excellent prices

Reason I chose this business:

Never shop anywhere else

Reason I chose this product:

Very good sale price!

Quality

Date of experience: April 3, 2024

Thumbnail of user sr717
District of Columbia
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Awesome, it was easy to install these shogun frame sliders

Reason I chose this business:

Good Customer service and support

Reason I chose this product:

Moto preservation

Quality

Date of experience: April 2, 2024

Thumbnail of user travisa247
Oregon
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

Thank you we are very happy with the service and quality!

Quality

Date of experience: April 3, 2024

Thumbnail of user nathank520
Illinois
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Very helpful, great web design and easy ordering with fast delivery

Reason I chose this business:

Good company

Reason I chose this product:

Replacement

Quality

Date of experience: April 2, 2024

Thumbnail of user davido2305
Florida
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Service at this location in Tampa is always a pleasure

Reason I chose this business:

Love it at cycle gear

Service
Quality

Date of experience: April 2, 2024

Thumbnail of user chrisr2556
Arizona
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

Very helpful and parts were delivered when promised

Reason I chose this business:

Recommendation from a friend

Quality

Date of experience: April 3, 2024

Thumbnail of user mariay863
Mississippi
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

Only thing is if you put the manufactures part number as a reference

Reason I chose this business:

It is where I bought the helmet

Quality

Date of experience: April 3, 2024

Thumbnail of user garys3163
Florida
2 reviews
0 helpful votes
  • Send Message
January 7th, 2024
Verified purchase

Super easy to order no so great response time and difficulty in getting my new pack talk installed byt things finally came together after I told them to refund my money I'll go somewhere else

Reason I chose this business:

Great people and great product. High quality

Quality

Date of experience: January 7, 2024

Thumbnail of user billc1566
Arizona
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

Order over the phone went well. The staff were helpful, and I received what I ordered fairly quickly. No complaints.

Quality

Date of experience: March 3, 2024

Thumbnail of user haob1
Hao
California
1 review
0 helpful votes
  • Send Message
October 14th, 2023
Verified purchase

Store employee also assisted me to check my size. Really helpful. If I can try it one with the same brand helmet in the store, that will be perfect. When I try it on at store, there is no any inventory of HJC helmet available. Because the design of each brand is slightly different, the level of comfortable is also different to different user. This helmet is not very fit to me but the overall of the product is good with promotion price.

Quality

Date of experience: October 14, 2023

Thumbnail of user juliog228
Georgia
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

It was to find online what I was looking for! Great reviews with pictures! Fast shipping!

Reason I chose this business:

My to go stop for motorcycle gear

Reason I chose this product:

Wanted a different look to my helmet

Quality

Date of experience: March 25, 2024

Thumbnail of user mandyc253
Tennessee
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

Ordered an item. The item did not fit my bike. Return process was smooth and quick

Returning an item

Service
Quality

Date of experience: March 25, 2024

Thumbnail of user ghiag
California
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Got my boots within 4 days! Super fast! Yay :). Love them and all that I always order from cycle gear! Thanks a bunch!

Reason I chose this business:

They’re always helpful and take their time to explain the product! :)

Reason I chose this product:

The staff recommended this boot and I am very happy with them. Very comfy!

Quality

Date of experience: March 7, 2024

Thumbnail of user jamesh7653
Texas
1 review
0 helpful votes
  • Send Message
March 1st, 2024
Verified purchase

Ordered some Metzler Cruisetec tires and got a great price with two day delivery then install was only $25. Great experience!

Reason I chose this product:

Online reviews

Quality

Date of experience: March 1, 2024

Thumbnail of user michaelm13230
Ohio
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase
• Updated review

It fits well, but the material seems kind of thin.

Reason I chose this business:

They have a local store that I can shop at and pick up free shipments from.

Reason I chose this product:

It was less than the $15 credit I received, so it was free to me!

Quality

Date of experience: April 2, 2024

No problems whatsoever!
December 5th, 2023
Verified site experience
• Previous review
Reason I chose this business:

$15 store credit

Date of experience: December 5, 2023

Thumbnail of user julesp43
Illinois
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Everyone has been really nice and informative. It's the only shop I go to for motorcycle stuff.

Quality

Date of experience: April 2, 2024

Thumbnail of user joelm815
Texas
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

All went well - very easy to order and pick up at the store upon arrival.

Reason I chose this business:

Very goo motorcycle store.

Reason I chose this product:

Thought I had lost the item.

Quality

Date of experience: April 2, 2024

Thumbnail of user michaels4864
Washington
3 reviews
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Easy to find the products you want ordering is simple and fast checkout.

Reason I chose this business:

Trusted company

Reason I chose this product:

Great product and price

Quality

Date of experience: April 2, 2024

Thumbnail of user johna5706
North Carolina
2 reviews
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

Hopefully will do the job if I need it to! Light and flexible but solid enough for protection

Reason I chose this business:

Was going to go to store, good price, but 45 minutes away and shipping was cheap so shipped it!

Reason I chose this product:

I love Dainese products, Cycle gear has good prices on this gear

Quality

Date of experience: April 1, 2024

Thumbnail of user georgeg1921
California
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Great no delays or issues with the product would order again

Quality

Date of experience: April 2, 2024

Thumbnail of user johnm14205
Arizona
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

Customer service was very good
Shopping took longer than expected

Contact them about shipping and the next day I was notified it was shipped

Service
Quality

Date of experience: April 1, 2024

Thumbnail of user zacharyl349
North Carolina
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Everything came on time and is in good condition..

Quality

Date of experience: April 2, 2024

Thumbnail of user chuckm329
Georgia
1 review
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

My 1994 Goldwing was in storage for 7 years and I finally got it out to repair and upgrade to start riding again. I took the front and rear wheels off and brought it to Cycle Gear in Lawrenceville, GA for a new set. They were extremely helpful in suggesting the best tire for my ride and were great at mounting and balancing the wheels.

This is my go-to store for my ride and accessories.

Date of experience: August 28, 2023

Thumbnail of user carlr596
California
1 review
0 helpful votes
  • Send Message
March 29th, 2023
Verified purchase

Two different times I ordered online. Once to have it drop shipped to my house and once to the store. Both times I had problems with my order. The first time they canceled my order and didn't tell me. I only found out because I called them. The second time, it took twice as long as they said it would take and I had to make four phone calls before I finally got my order. The guy helping me was very courteous and as helpful as he could be, but it still didn't get resolved until I threatened to cancel my order.

Date of experience: March 29, 2023

Thumbnail of user jordand491
Arizona
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

Ordered something they didn't have in stock and received in within 2 days

Quality

Date of experience: March 30, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 3 days

How do I know I can trust these reviews about CycleGear?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CycleGear?