• Bookmark

    CycleGear

CycleGear

Write a Review

Overview

CycleGear has a rating of 4.8 stars from 5,754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    648
  • Value
    14
  • Shipping
    2110
  • Quality
    5569

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.7%
Positive
4,905
Neutral
173
Negative
155
View ratings trends

Instant Feedback

18,326 reviews

1
See all photos
How would you rate CycleGear?
Top Positive Review

“Woman's leather jacket”

Craig R.
11/29/24

It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Stock more colors/ sizes”

mike s.
10/15/24

I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints

Date of experience: 10/5/24
See critical reviews

Reviews (5,754)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (906) shopping experience (74) customer service (497) right size (31) couple days (23)
Thumbnail of user malarif
Mississippi
1 review
0 helpful votes
  • Send Message
February 14th, 2024
Verified purchase

Customer service was great! I'm a beginner bike rider and they helped talk me through great safety gear for riding

Quality

Date of experience: February 14, 2024

Thumbnail of user lindab5818
Massachusetts
2 reviews
0 helpful votes
  • Send Message
February 14th, 2024
Verified purchase
• Updated review

I ordered a 38. I'm 5'4", 110 lbs and will not be able to wear layers under this jacket. The quality and construction seem excellent.

Reason I chose this business:

A biker friend suggested Cycle Gear for helmet shopping. I visited the retail store in Woburn, MA and the customer service was excellent. As a salesperson myself, customer service is the most important aspect of my choice of any business, brick and mortar or online.

Reason I chose this product:

I recently acquired an e-bike and after discussing with a friend who’s been a motorcyclist for decades, decided I need more protective gear.

Quality

Date of experience: February 14, 2024

Easily navigable site
January 22nd, 2024
Verified site experience
• Previous review

Easily navigable site -- great to see what is and isn't actually available early on in the ordering process.

Reason I chose this business:

I recently acquired an e-bike and need safer gear. Bought a helmet after trying on a few at your store in Burlington, MA -- the associate who helped me was wonderful.

Date of experience: January 22, 2024

Thumbnail of user richardp3450
Illinois
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

Quick delivery all the right stuff.
The local store helped by quickly mounting and balancing the new tire. So I'm on the road.

Reason I chose this business:

One stop shopping

Quality

Date of experience: March 3, 2024

Thumbnail of user robertj3403
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Great experience great service no problems fast delivery fits great

Reason I chose this business:

Only place to shop for gear

Reason I chose this product:

Only the best for the best!

Service
Quality

Date of experience: March 31, 2024

Thumbnail of user eddyy7
EJ
California
2 reviews
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Can always rely on Cycle Gear for my mtb needs! Maybe, I should start riding moto again...

Reason I chose this product:

Redline. Enough said.

Quality

Date of experience: March 31, 2024

Thumbnail of user kirbyd38
Illinois
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

CycleGear is a great place and the employees were really helpful.

Quality

Date of experience: March 31, 2024

Thumbnail of user noell132
Washington
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Like the quick delivery. Thanks cycle gear in Bedford tx

Quality

Date of experience: March 31, 2024

Thumbnail of user darior48
Arizona
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

Always has what i need. The plate fit perfectly only my bike.

Quality

Date of experience: April 1, 2024

Thumbnail of user cesarm271
Florida
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

It fits perfectly fine, good product and fast delivery

Quality

Date of experience: April 1, 2024

Thumbnail of user benniej30
Arizona
1 review
0 helpful votes
  • Send Message
February 14th, 2024
Verified purchase

The in store customer service was great. They helped me pick the perfect helmet for my price range. Super happy!

Reason I chose this business:

They’re good reputation. Always courteous and helpful when I visit.

Reason I chose this product:

Recommend by store

Quality

Date of experience: February 14, 2024

Thumbnail of user geor30
Georgia
1 review
0 helpful votes
  • Send Message
April 2nd, 2024
Verified purchase

Ordered a battery. Got it quickly with no issues. It came well packaged and on time.

Reason I chose this business:

Easy to work with and I trust their service.

Reason I chose this product:

My battery died

Quality

Date of experience: March 23, 2024

Thumbnail of user davidj4072
Washington
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Ordered on Monday was to me by Friday great service.

Quality

Date of experience: March 31, 2024

Thumbnail of user kevinb3886
California
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase
• Updated review

Good as described friendly service free shipping
Excellent

Reason I chose this business:

Close had what I needed

Reason I chose this product:

Good price hassle free

Quality

Date of experience: March 30, 2024

Okay so far
March 29th, 2024
Verified site experience
• Previous review

Date of experience: March 19, 2024

Thumbnail of user jonathans2165
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Ordered a tire and had it put on the wheel. Was done in about an hour

Reason I chose this business:

Convenience

Reason I chose this product:

Availability

Quality

Date of experience: March 31, 2024

Thumbnail of user isaacb178
California
2 reviews
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

I got the pants they fit good and are amazing feel comfortable not to much

Reason I chose this business:

Recommend by a friend

Reason I chose this product:

Good deals and nice style

Quality

Date of experience: March 31, 2024

Thumbnail of user jasond1824
California
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

Always an ama,ing experience. The staff are awesome.

Quality

Date of experience: March 30, 2024

Thumbnail of user michaelc9926
California
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Easy to order and delivery received very quickly. Will definitely come again!

Reason I chose this business:

Recommendation by a friend

Reason I chose this product:

For riding my EUC

Quality

Date of experience: March 31, 2024

Thumbnail of user adrianc522
Colombia
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Few parts for my new machine, good price very happy!

Reason I chose this business:

I visited Orlando a few years ago, I went there to buy some things, and I get in loved with the store!

Reason I chose this product:

Like the brand

Quality

Date of experience: March 31, 2024

Thumbnail of user rogerd755
New York
3 reviews
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase
• Updated review

Fit perfectly, easy installation, much brighter turn signals and brake lights; I feel safer now.

Reason I chose this business:

$20.00 discount. Could have ordered through J&P but clicked on Cycle Gear first. J&P will get my remaining orders.

Quality

Date of experience: March 30, 2024

Cycle Gear has everything anyone could ask for at reasonable...
December 27th, 2023
Verified site experience
• Previous review

Cycle Gear has everything anyone could ask for at reasonable prices and fast shipping.

Reason I chose this business:

They had what I was looking for at a price I couldn't pass up. I only wish they had a system to accept a gift card through Master Card and a credit card, rather than a one card system.

Date of experience: December 27, 2023

Thumbnail of user neyb2
NB
New York
3 reviews
0 helpful votes
  • Send Message
December 2nd, 2023
Verified purchase

Im glad these are true to size. Stiff but once broken in, it should ve good to go. Very satisfied with style, fitment, and walking does not bother me at all.

Reason I chose this business:

Military discount

Reason I chose this product:

Reputable brand

Quality

Date of experience: December 2, 2023

Thumbnail of user rickd706
Arkansas
1 review
0 helpful votes
  • Send Message
October 9th, 2023
Verified purchase
• Updated review

This is a pair of small stiff pieces of screen with 2-sided tape on the sides. AND... you have to take off you front fairing and disassemble part of it to install (stick on) these things.! Had I known, I would not have purchased these.

Reason I chose this business:

Shopping for model specific accessories and gave them a look.

Reason I chose this product:

Model specific...

Quality

Date of experience: October 9, 2023

Not a lot of things for my particular motorcycle but...
October 2nd, 2023
Verified site experience
• Previous review

Not a lot of things for my particular motorcycle but priced competitive with others...

Reason I chose this business:

Shopping...

Date of experience: October 2, 2023

Thumbnail of user amandar2328
Indiana
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

Quick and easy to order, appreciate the sizing guides and videos.

Reason I chose this product:

Prep for cycle class.

Quality

Date of experience: March 29, 2024

Thumbnail of user bn153
New York
1 review
0 helpful votes
  • Send Message
February 23rd, 2024
Verified purchase

Ordered this as a replacement for a bag I had that was blown out. Have a similar one on my other bike

Reason I chose this business:

They are the go to guys

Reason I chose this product:

Own a similar one like if

Quality

Date of experience: February 23, 2024

Thumbnail of user jerrya542
New Jersey
2 reviews
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

New tire was ordered and in store in one day and installed the next.

Reason I chose this business:

Availability

Reason I chose this product:

Friend recommended

Quality

Date of experience: March 30, 2024

Thumbnail of user aaronp758
Vermont
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

Delivered to the store as expected. Store mounted and balanced without issues.

Quality

Date of experience: March 29, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 3 days

How do I know I can trust these reviews about CycleGear?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CycleGear?