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CycleGear has a rating of 4.8 stars from 5,736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,280 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
Was told I'd get a call the day the fuel line I ordered came in. I didn't hear anything for a week so I tracked it- it had been delivered to the store 5 days ago. I call the store and when they found it they said " it's here, was just delivered." I asked why I never got a call since FedEx tracking showed it delivered 5 days earlier. I was told "FedEx does that a lot, they mark something delivered that hasn't been."
Very pleasant, easy to order, and very prompt delivery
Reliability
Performance
Date of experience: March 22, 2024
Staff helped me find a great helmet at a great price
Good price, free shipping and I could try on a helmet before I ordered it online.
Bell is a quality helmet and the Broozer is so unique.
Date of experience: March 21, 2024
I had a good experience. The store employees helped me with all of my questions and order of boots.
Date of experience: March 6, 2024
All was good. Everything worked out. Will shop here again.
Gave it a shot
The product I bought was a battery. Yuasa batteries have been around for a long time. I trust there products.
Date of experience: March 21, 2024
I had no issues with my order. I was up dated as my order made it through the shipping process.
I chose cycle gear because I have a store nearby. If I have any issues I can return it to the store. I’m also a member, so I get free two day shipping.
Because of the reviews of other customers.
Date of experience: March 20, 2024
Wasn't to happy with my purchase. The shade visor wouldn't go down properly and would get stuck. The bluetooth speaker was blown out. They forgot to pack the charging cord.
They took care of me fast and helped with fixing my problem.
I chose cycle hear because of the big variety and great customer service.
Was exactly what I was looking for at the price range I wanted to spend.
Date of experience: December 26, 2023
Had a face shield I ordered and shipped to nearest store. Came on time, walked in the store and walked right out all done in less than 5 minutes.
Always had good service and price is responsible
Bought my helmet there
Date of experience: February 14, 2024
Was looking for brake pads for my motorcycle online.
I've Ordered parts from here before.
Exactly what I needed and on sale!
Date of experience: March 20, 2024
Ordering was easy, shipping was quick! Glad to have my new rubber for this upcoming season!
Date of experience: March 12, 2024
Purchase was quick and easy. Price was very reasonable and they provide military discount! Kudos to CycleGear for honoring the military!
They had the product i wanted at a reasonable price
Date of experience: February 24, 2024
Item fits perfectly, good guess on my part.
Many thanks.
Only place that had a XXXL size
Needed one that fit
Date of experience: March 20, 2024
Ordered boots from store, received at home.
Sales guy first rate.
Date of experience: March 20, 2024
I ended up getting a size too small. Return was easy with the prepaid tag. New one fits great!
Had the closest thing to a discontinued helmet I had. It's better quality than what I had!
Date of experience: March 20, 2024
Got my items i a few days sooner than expected which was nice. Thank you cycle gear.
Date of experience: March 21, 2024
It was great and fast if you have the membership. I love going to the store and have the help on ever products.
Date of experience: February 17, 2024
Product received as indicted. Price was on point. Delivery was smooth.
Always works to ensure best for customers.
Familiarity with brand and safety components used. Value priced
Date of experience: March 20, 2024
I have buying products from Cycle Gear for many years and I'm always happy with the product availability, delivery time when ordering online and in-store customer experience.
Ex. customer service
Cycle Gear has a long history of delivering products, parts and gear that I'm looking for
Needed parts and gear for my dirt/off road riding
Date of experience: November 20, 2023
Update: originally my purchase " wasn't eligible for discount" but they were able to credit me the discount amount for another purchase. I appreciate the effort to make it right
I have a gift card
Date of experience: December 24, 2023
I have a gift card
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 20, 2023
Fast shipping and supper cheap. The rubber inside my last pair for rain pant broke down and were useless. I order a new pair and pleased with them for the price.
I've purchased things before and I'm always satisfied.
My old pair of rain pants had the inside rubber breakdown
Date of experience: December 12, 2023
The tire is good, but it did take a while since UPS lost the first tire. Service at the actual shop was great though.
Date of experience: February 13, 2024
Great customer service, every time I called I actually got a real person that seemed to answer be able to answer all my questions.
Excellent, not only did they answer my questions, when they had to "look into it" they actually got right back to me.
I've been a customer for decades.
Reviews and prices.
Date of experience: February 13, 2024
Very quick service and shipping. Products shipped a and received right away!
Previous customer
Replacements
Date of experience: March 18, 2024
In stock and available for immediate shipment to my location
Good service in the past
Date of experience: March 20, 2024
Was helped with a great attitude and without trying to over sell me
What was need for my product
Date of experience: March 19, 2024
Found most of what I wanted at this time for my needs
Bought from here before several times
Date of experience: March 19, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.