• Bookmark

    CycleGear

CycleGear

Write a Review

Overview

CycleGear has a rating of 4.8 stars from 5,729 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    648
  • Value
    14
  • Shipping
    2083
  • Quality
    5543

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.7%
Positive
4,887
Neutral
172
Negative
155
View ratings trends

Instant Feedback

18,256 reviews

1
See all photos
How would you rate CycleGear?
Top Positive Review

“Woman's leather jacket”

Craig R.
11/29/24

It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Lousy service”

Robb T.
9/14/24

Was told I'd get a call the day the fuel line I ordered came in. I didn't hear anything for a week so I tracked it- it had been delivered to the store 5 days ago. I call the store and when they found it they said " it's here, was just delivered." I asked why I never got a call since FedEx tracking showed it delivered 5 days earlier. I was told "FedEx does that a lot, they mark something delivered that hasn't been."

Date of experience: 9/4/24
See critical reviews

Reviews (5,729)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (904) shopping experience (75) customer service (496) right size (31) couple days (23)
Thumbnail of user waynej2
California
5 reviews
27 helpful votes
  • Send Message
January 30th, 2011

Great store and great website. I got some great deals around the holidays and also received free shipping when ordering after the holidays with my gift cards.

Date of experience: January 30, 2011

Thumbnail of user stana83
Minnesota
2 reviews
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

I have no complaints and now I need to type more words.

Quality

Date of experience: March 7, 2024

Thumbnail of user chaseo31
California
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

I didn't know if the tires would fit but they fit perfect and ride amazing

Reason I chose this business:

Honestly you guys had the cheapest best tires

Reason I chose this product:

To ride the street

Quality

Date of experience: March 3, 2024

Thumbnail of user clydeb128
California
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

Product was shipped from Pennsylvania… took seven days

Reason I chose this business:

Tire install service

Quality

Date of experience: March 8, 2024

Thumbnail of user jasonc2906
Alabama
2 reviews
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

My experience was smooth and professional. The staff is very knowledgeable.

Reason I chose this business:

Knowledgeable

Reason I chose this product:

Needed tires

Quality

Date of experience: March 8, 2024

Thumbnail of user chriss5045
New York
1 review
0 helpful votes
  • Send Message
March 9th, 2024
Verified purchase

Reliable,quick shipping,can find anything u need motorcycle related

Reason I chose this business:

One of few local shops near me an seem to have anything I could ever need

Reason I chose this product:

Referred by a friend

Quality

Date of experience: March 9, 2024

Thumbnail of user paulk2491
California
1 review
0 helpful votes
  • Send Message
December 22nd, 2023
Verified purchase

Tire was easy to order. Store fitted it without hassle and even helped me get it in my car. Great service. Price OK.

Reason I chose this business:

Because they’re convenient.

Reason I chose this product:

To match my front tirez

Quality

Date of experience: December 22, 2023

Thumbnail of user dough680
California
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Very satisfied with cycle gear, their products and their customer service.

Service
Quality

Date of experience: March 7, 2024

Thumbnail of user petern1129
New York
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Great prices, great return policy, local store to try fitment

Reason I chose this business:

Product availability

Quality

Date of experience: March 7, 2024

Thumbnail of user sky5
Michigan
1 review
0 helpful votes
  • Send Message
March 6th, 2024
Verified purchase
• Updated review

Was great and quick. Had it in stock and shipped right away

Reason I chose this business:

Was fast and accessible

Quality

Date of experience: March 6, 2024

The sight works very well
January 13th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I have no one else close enough to me to make it worthwhile

Date of experience: January 13, 2024

My experience was great and well worth it
November 26th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Closest to me. When I was there last I was treated well.

Date of experience: November 26, 2023

Thumbnail of user kevins3711
Maryland
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Very great service and friendly customer care and support!

Reason I chose this business:

Have used previously service and products.

Reason I chose this product:

Been using them for years.

Quality

Date of experience: March 7, 2024

Thumbnail of user amberb1243
Georgia
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Thank you. You guys are such a great help. Y'all are awesome

Quality

Date of experience: March 7, 2024

Thumbnail of user chrish3830
Washington
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Got a new tire. Was fast and mounting and balancing was also great and fast

Quality

Date of experience: March 7, 2024

Thumbnail of user shelbyr155
Michigan
1 review
0 helpful votes
  • Send Message
October 30th, 2023
Verified purchase

Got my first Shoei helmet and the folks at Cycle Gear were super helpful! I got a great helmet for a good price, and was in good hands through the whole selection process.

Quality

Date of experience: October 30, 2023

Thumbnail of user traceyw443
Arizona
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase
• Updated review

Very understanding, always helpful! Returns could not be any easier!

Reason I chose this business:

I’ve been a Cycle Gear customer for over a decade!

Quality

Date of experience: March 8, 2024

Easy and on time 👍👍
January 18th, 2024
Verified site experience
• Previous review

Date of experience: January 18, 2024

Thumbnail of user ricardop264
South Carolina
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

Fast shipping, Jacket fits as described and feels well made.

Quality

Date of experience: March 8, 2024

Thumbnail of user joannel587
Texas
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Easy to find what I wanted and credit card & Rewards membership were seamlessly integrated.

Reason I chose this business:

They had the item I needed, with free shipping

Quality

Date of experience: March 7, 2024

Thumbnail of user lb913
California
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Picked up in store. They even installed pin lock and cleaned my helmet!

Reason I chose this product:

Needed tinted faceshield

Quality

Date of experience: March 7, 2024

Thumbnail of user brianb3029
Florida
2 reviews
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

The price on these grips is far out weighed by the improved value of the ride.

Reason I chose this business:

Notice of a sale

Reason I chose this product:

I’ve seen them on other bikes and they look good.

Quality

Date of experience: March 7, 2024

Thumbnail of user josea1781
Illinois
2 reviews
0 helpful votes
  • Send Message
January 18th, 2024
Verified purchase

Easy, shop put in cart and pick how you want to pay. The part always was nice quality and shiping package was also good.

Reason I chose this business:

Yes, I would

Quality

Date of experience: January 18, 2024

Thumbnail of user tomy140
Washington
1 review
2 helpful votes
  • Send Message
June 3rd, 2020

I ordered about $1,500.00 worth of gear from cycle gear. If you want a tracking number from this company you have to email them? None of the equipment that I ordered came with a tracking number. Found no items on the website in store so I had to order online. Shipping from most items took a very long time 5-6 days.

I have been waiting on a helmet to ship for three weeks. Even though the site states it was in stock they did not have it, I was told that they had to get it from a third party and it would have to ship to them before they could ship it out. After two weeks I told them I wanted to cancel the order. Magically the rep told me the helmet arrived at the warehouse and they will ship it out. He told me if I didn't receive the tracking number to reach out in a couple of days. Of course, no one sent me a tracking number so I had to follow up again. After asking me for a tracking number the rep gave me different tracking numbers for my other items. I had to explain to them that the tracking was for my helmet with the order number I provided. He proceeded to tell me that the helmet still has not shipped. I canceled the order and ordered from a different company that will be here in 3 days.

I tried to return some clutch levers on one of my orders because they did not fit my bike. The site says not available for return.

I will not be purchasing anything else from Cycle Gear unless it can't be avoided.

This day in age where most things can be shipped and received in two days, it's not acceptable not to even get a tracking number for your orders.

Date of experience: June 3, 2020

Thumbnail of user davidm10609
California
1 review
0 helpful votes
  • Send Message
December 23rd, 2023
Verified purchase

Item came as arrived, but sizing is off- unable to try on ahead of time. Quality is as described. I ordered another jacket and will return one.

My second jacket got lost in shipping- couriers fault. Cycle gear immediately sent another which i am expecting to receive.

Reason I chose this business:

I’ve been shopping with cycle gear since I’ve started riding- over 10 years. They have a wide selection of product that fits my needs.

Reason I chose this product:

The items were on sale and i happen to be shopping for them. The timing was right.

Service
Quality

Date of experience: December 23, 2023

Thumbnail of user danielleg826
Oklahoma
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Love the helmet and how easy it was to access the reviews and the safety rating

Quality

Date of experience: March 7, 2024

Thumbnail of user nicholasm1190
California
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

No complaints. Ordered and it showed up, then I picked it up.

Quality

Date of experience: March 7, 2024

Thumbnail of user ronaldt759
New York
1 review
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

If they don't have what you need, they will get. There is really nothing else I need to say here.

Reason I chose this business:

Location, variety of products, good service.

Quality

Date of experience: March 2, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 3 days

How do I know I can trust these reviews about CycleGear?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CycleGear?