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CycleGear has a rating of 4.8 stars from 5,727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,250 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
Was told I'd get a call the day the fuel line I ordered came in. I didn't hear anything for a week so I tracked it- it had been delivered to the store 5 days ago. I call the store and when they found it they said " it's here, was just delivered." I asked why I never got a call since FedEx tracking showed it delivered 5 days earlier. I was told "FedEx does that a lot, they mark something delivered that hasn't been."
I love cycle gear they have great products and good prices. My issue is I bought a battery for my motorcycle that was lifetime warranty and they offered a cheaper battery that wasn't lifetime but paid extra to have warranty, had it warrantied 1 time no issue. Went to warranty it out again and was told that they no longer have lifetime warranty on batteries and have to pay 5 dollars to now have only a 2 year warranty. So how can something be life time warranty but not really. I really did get my money's worth but how can it be lifetime warranty then. I am a auto technician if my snap on wrench breaks i get a new replacement no matter how many times it breaks. I used to work for a nation wide chain of shops that offered lifetime warranty brakes and mufflers you go to any of their shops and you dont pay for pads or muffler only labor to install as long as you own car. Now if they changed their policy and told people that they no longer have warranty then pretty sure there would be backlash and sued for false advertising.
Date of experience: April 5, 2019
I used cycle gear for all my motorcycle needs. The helmet is perfect and i got it in a timely manner
Date of experience: October 28, 2023
Purchased a Dianese D-Air jacket from Cycle Gear. Store Manager registered the product and told me, "You're ready to ride". This was completely FALSE. The incompetent manager didn't activate the vest. Although it turned on and gave a "green" status light, it had the shipping/shorting plugs still in it and the wires were never attached to the gas canisters for use as an air-bag vest. I rode 1&1/2 years until I updated the software and it wouldn't go green but flashed a blinking yellow meaning an issue. I took it back and they told me, to take it to Dianese, that they don't have any test equipment. Upon taking to Dianese, the techs' were shocked to find that Cycle Gear never made the vest ready to deliver to the customer (a requirement). They stated, that It had never worked and that for the last 1&1/2 years, would never have activated in a crash. Upon going back to Cycle Gear with this information, the store personnel stated, that they company refuses to train them, provides no equipment, and doesn't care. I am now suing them for gross negligence, incompetence, and putting my life at risk by voiding my purchase and attempt to mitigate serious injury and/or death by purchasing an air-bag system and wearing it religiously on every ride while it didn't work. Cycle Gear didd all this in the name of GREED, and at the expense of their customers' safety and well being. Never buy from Cycle Gear.
Tip for consumers:
Lawsuit is currently schedule to be heard on Aug 23, 2023 Barstow Superior Court, Dept B1
Products used:
Dianese D-Air Jacket II
Date of experience: June 15, 2023
Easy……………………………………………………………………………………………………………………..
Needed something quick
Date of experience: May 24, 2024
Great service! Friendly and on time. Easy to track package and received email alerts.
Date of experience: February 22, 2024
You guys are great…I've never had a bad experience. Also the Steel and Street leather jacket I bought is one of the best ever.
Recommend by a friend
It was the only white wall tire in stock
Date of experience: October 6, 2023
Excellent service and everything arrived as I wanted!
Date of experience: February 25, 2024
I really like shopping at this store because they always send me my products quickly!
Date of experience: February 15, 2024
Good gear no problems. Good return policy if something doesn't fit
Date of experience: February 24, 2024
Good deals with RPM. Really nice return policy for stuff that doesn't fit
Date of experience: February 14, 2024
The product arrived in a short time after ordering and package was dropped with care. No damage to packaging or product
Date of experience: October 10, 2023
Went in store to look at some helmets went back home where the store is a few hours a way from me and bought a helmet online
Great price
Good prices
Date of experience: January 2, 2024
Easy to find and easy to order. Great product. Repeat customer.
Nice customer service.
Date of experience: February 25, 2024
The helmet was a great color and a perfect fit for my 11 year old daughter
Date of experience: February 14, 2024
Overall great experience. Fast shipping, easy returns. Highly recommended!
Date of experience: February 24, 2024
Tried them on in store to get correct sizing and the order deal boots online. Sizing matched up great.
Because I could try them on. And return locally if needed
Bret Tact's web site, utube channel.
Date of experience: October 9, 2023
Absolutely the best experience with buying gear for my bikes. Big thanks to Joe for his help and knowledge!
Have bought from cycle gear before, and will again.
Date of experience: October 7, 2023
The tire came in good condition however the production date shows it is 1 year old. I'm disappointed.
Date of experience: October 28, 2023
Cyclegear has become my trusted supplier of all my motorcycle gear due to fast shipping, very easy returns, reliable quality and good prices
Date of experience: March 30, 2023
Why does it take so many days before items are shipped?
I almost cancelled and ordered from ebay.
Date of experience: February 23, 2024
I live in CA and needed a pick-up in AZ. CycleGear responded quickly and politely. All was completed without any problems.
Good price for what my grandson wanted.
Grandson's choice
Date of experience: December 20, 2023
Tires delivered quickly and seem to be in good condition.
Recommendation
Price and ratings.
Date of experience: February 23, 2024
Has some great products. I have a cycle gear jacket I bought years ago and I love it. Can't wait to try out my new helmet.
Some good deals.
Date of experience: October 1, 2023
Went to Cycle Gear ordered a part came in two days and picked it up. Everything went good and the part was correct and in perfect condition.
They had the part I needed and at a great price
Needed an Oil Pressure gauge to monitor the oil pressure during rides.
Date of experience: December 29, 2023
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to leave a review. It looks like your order was placed on the 2/8/2024, and the item had a 4-6 business day lead time prior to shipping. It was with the carrier and on its way to you on the 2/14/2024, which is the 4th business day after your order got processed. Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.