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CycleGear has a rating of 4.8 stars from 5,726 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
18,248 reviews
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
Was told I'd get a call the day the fuel line I ordered came in. I didn't hear anything for a week so I tracked it- it had been delivered to the store 5 days ago. I call the store and when they found it they said " it's here, was just delivered." I asked why I never got a call since FedEx tracking showed it delivered 5 days earlier. I was told "FedEx does that a lot, they mark something delivered that hasn't been."
Associate ******* Angel was amazing. Very pleasant and professional. A special thanks to her and cycle Gear. Darrell Richards.
Tip for consumers:
dont be shy about asking .they will do an awsome job
Products used:
helment
Date of experience: February 26, 2022
Folks at Wade Hampton are helpful. I'm going to make an effort to buy from my local store (online store also) instead of Amazon.
1st visit got me hooked as a go to store. Not a lot of brick and mortar stores with a wide selection, so cherish the stores we have.
Needed. Price. Reviews.
Date of experience: November 8, 2023
Always great service at this location.manager runs a tight ship.
Convenient and the prices are reasonable
Done with my shield fogging up!
Date of experience: February 21, 2024
Great tire pricing and free shipping if picked up in store.
Date of experience: February 21, 2024
Everything I got was more than I expected. All sizes were accurately displayed and came in perfect condition. Plus the stickers were a nice touch
Date of experience: October 10, 2023
I got the kit I needed with no issues, decent price and it works well.
Reputable distributor
Wanted to customize my bike
Date of experience: February 13, 2024
I tried to cancel my order within minutes of placing it and cycle gear said it was too late to cancel. I wanted to exchange the size.
I got a bogus reply that it was too late to cancel an order, although I tried to cancel within minutes. Seems like they were forcing me to keep a product that I didn’t want to try to save a return. I’ve shopped cycle gear a lot, and never had this experience and may not shop them again now.
I’ve had good experiences in the past
I chose this particular product because it’s what I needed
Date of experience: December 27, 2023
Lots of help sizing up and ordering through the store
Long time customer from the edison NJ store
I like the fit of shoei
Date of experience: February 21, 2024
The people knew exactly what I needed and got it for me quickly.
Local to me.
Same one as in machine,
Date of experience: February 20, 2024
The website was easy I picked what I wanted. I found what I wanted. I bought what I wanted. I'm gonna wear it on Fridays ride.
I spoke to them online. I had to return the gloves for a smaller size. They directed me to a cycle gear near my home, so I did not have to pay shipping to exchange.
My friend recommended the same jacket
My friend told me this was a good product
Date of experience: December 27, 2023
The staff were very knowledgeable and helpful.
I appreciated the level of support in choosing a helmet.
Great products, knowledgeable staff and great prices.
Safety, design, quite and fit
Date of experience: October 7, 2023
Fits real nice for my hand size. Finger length was perfect for me as opposed to most Alpinestars gloves I've tried on.
Date of experience: October 11, 2023
Please don't spam email so much! Excessive spam may result in no further orders
Date of experience: February 14, 2024
They are nice. But are built smaller in size. So I got a large.
I had a gift card and they were in stock.
I saw reviews for them on YouTube and motocross magazine.
Date of experience: February 14, 2024
They don't update the shipping information until the day or day before it delivers.
I reached out because it was 2 days before the delivery date they gave me and it was showing my order was still being processed. Customer service told me it was because they had a leeway of a few days and that's why it was still being processed. Yet at 4am the next morning my package was updated in the system that it had already been shipped 3 days prior to contacting customer service
Date of experience: February 18, 2024
Fast, professional service coupled with actual humans who answer the telephone and are genuinely service oriented.
Date of experience: November 8, 2023
I've dealt with Mady three times, twice on the phone, once in person, Cycle Gear is lucky to have her. If I owned a business, I'd steal her away.
Price and convenience. It's still quite a distance to go.
I've used the same tires before and had good luck with them.
Date of experience: November 23, 2023
Very easy to shop with your company. Robert at the Peoria Az. Store helped me out and he is very knowledgeable.
Great employees
Date of experience: October 1, 2023
Sales people at the store were knowledgeable and friendly. Order was accurate and delivery was prompt.
Referred by a friend
Chosen by a friend
Date of experience: December 19, 2023
Item arrived earlier than expected, got me back on the road sooner!
Convenience, price, selection
Date of experience: February 17, 2024
I had a delay on the product delivery, the store mentioned 3 days and Customer Service mentioned 5 days, If i had known that it was 5 days I would had bought the products
I felt no willingness to support
Product availability
Date of experience: October 9, 2023
Whether at the store or customer service for an online purchase, they have always been excellent to deal with for the years of business.
Date of experience: March 29, 2023
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
