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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 5,724 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    648
  • Value
    14
  • Shipping
    2079
  • Quality
    5539

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.7%
Positive
4,882
Neutral
172
Negative
155
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18,243 reviews

1
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How would you rate CycleGear?
Top Positive Review

“Woman's leather jacket”

Craig R.
11/29/24

It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Stock more colors/ sizes”

mike s.
10/15/24

I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints

Date of experience: 10/5/24
See critical reviews

Reviews (5,724)

Rating

Timeframe

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Reviews that mention popular keywords

cycle gear (903) shopping experience (75) customer service (494) right size (31) couple days (23)
Thumbnail of user omarf117
Utah
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

Easy to shop, easy to navigate thru the website, it did have in stock the item, easy checkout process and fast shipping

Quality

Date of experience: December 7, 2023

Thumbnail of user huntert81
Texas
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

My experience at Cycle Gear-Phoenix was exemplary. The staff are all knowledgeable and professional and friendly.

Date of experience: August 28, 2023

Thumbnail of user chriss4795
California
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

The store worker helped me find what I needed. When one item I wanted wasn't available in store, it was easy to order online

Reason I chose this business:

Great selection. Looked the most reliable

Reason I chose this product:

Sale price was too good to pass up

Quality

Date of experience: November 1, 2023

Thumbnail of user brucek660
Washington
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

I have always been able to find the items I need in stock at a great price. Delivery is fast and always to me within a few days. Thanks

Reason I chose this business:

Fair prices and fast delivery time.

Reason I chose this product:

Always in stock at a lower price than the shop down by my house.

Quality

Date of experience: November 11, 2023

Thumbnail of user ericm2467
Virginia
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Bought a helmet online and picked it up at the store a week later. Easy pick up and returns seem easy too.

Reason I chose this business:

Affordable motorcycle helmets

Quality

Date of experience: December 4, 2023

Thumbnail of user maring15
California
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

Quick and easy no hassle tire was placed on rim within the hour

Reason I chose this business:

This is the store I shop for all my motorcycle and gear needs

Quality

Date of experience: February 13, 2024

Thumbnail of user tristanm133
Louisiana
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

Good products. Took a bit longer to ship but no big deal.

Quality

Date of experience: February 13, 2024

Thumbnail of user christinen1094
California
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

The people on front were super nice and helpful looking for the jacket on their end. More than willing to help.

Reason I chose this business:

I live nearby and I’ve had many great experiences before.

Reason I chose this product:

I really wanted a lighter jacket that can be worn underneath causal sweaters.

Quality

Date of experience: October 28, 2023

Thumbnail of user teresac1591
California
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Went into Cycle Gear told what I needed and they ordered and received by the time I needed it. Very Friendly.

Reason I chose this business:

My Husband and my son have gone there for years.

Reason I chose this product:

It was on a Christmas list and had pictures of what I wanted and showed them what it was and was able to get it. So thank you very much.

Quality

Date of experience: December 19, 2023

Thumbnail of user mom300
Oklahoma
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Razzle dazzle.🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥

Quality

Date of experience: June 4, 2024

Thumbnail of user philipr161
Florida
2 reviews
1 helpful vote
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November 19th, 2023
Verified purchase

I love the simplicity! There was no hassle when I arrive to pick up my order, and the atmosphere was bikeish, if that is a word, lol.

Quality

Date of experience: November 19, 2023

Thumbnail of user stevem3383
Oregon
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

Good selection easy checkout both online an in my local store. Always great people to deal with and great selection.

Quality

Date of experience: October 24, 2023

Thumbnail of user robh906
South Carolina
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

The store manager Travis and his staff have always helped me above and beyond! This store is by far the best cycle gear I have even shopped at.

Best I’ve ever had! 10 star review!

Reason I chose this business:

For the service and advice they give is always on point.

Reason I chose this product:

It was the best option for my riding style and a great product.

Service
Quality

Date of experience: October 22, 2023

Thumbnail of user rolandd72
Texas
2 reviews
0 helpful votes
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March 30th, 2023
Verified purchase

Always good that you can try on something here before committing. Try on helmets, jackets, warm weather wear and the staff are always ready to help.

Date of experience: March 30, 2023

Thumbnail of user chrisn1182
Pennsylvania
2 reviews
0 helpful votes
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August 28th, 2023
Verified purchase

I ordered two K&N oil filters, they took a little longer than I expected them to take but they worked and are on my bikes now.

Date of experience: August 28, 2023

Thumbnail of user matthewk1367
Washington
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

We forgot my Revr account at purchase. Received gloves and they are what I wanted and they fit. The CG folks have fully outfitted me again! Thanks MK

Date of experience: August 28, 2023

Thumbnail of user markush22
Philippines
5 reviews
10 helpful votes
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August 22nd, 2019

Terrible online store! There coupons doesn't work, there customer service is terrible, and worst of all the dont appreciate returning customers! NO FREEBEES, NO DISCOUNT! STAY AWAY FROM THEM!

Date of experience: August 22, 2019

Thumbnail of user ericc2298
Washington
1 review
0 helpful votes
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January 28th, 2024
Verified purchase

Great selection and big discounts. I only order from cycle gear and so should you!

Quality

Date of experience: January 28, 2024

Thumbnail of user johnh8173
Georgia
2 reviews
0 helpful votes
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August 28th, 2023
Verified purchase

I have never had a bad experience with cycle gear. They are my go to shop for everything I need for my 2 wheel excitement!

Date of experience: August 28, 2023

Thumbnail of user jennifern1759
New Jersey
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

I had a wonderful experience from start to finish! I even had to exchange sizes and the rep couldn't have been more helpful to me!

Reason I chose this business:

Son requested as a Christmas gift.

Reason I chose this product:

Son’s request for riding street legal dirt bike.

Quality

Date of experience: December 9, 2023

Thumbnail of user ruthp1019
Ruth J.
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

Happy with my experience! Super simple and fast turn around. Looking forward to riding with my new jacket!

Reason I chose this business:

Recommended by my son.

Quality

Date of experience: October 25, 2023

Thumbnail of user christopherm3029
Kansas
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

We knew what we needed, they helped us find it. It fit perfectly and the wifey is happy! Thanks for all the help.

Reason I chose this business:

Previous customer.

Reason I chose this product:

The wife like it.

Quality

Date of experience: October 8, 2023

Thumbnail of user kaitlynk88
Illinois
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

Bought my boyfriend a new helmet for his birthday and he loved it! Had everything he wanted and more in a bike helmet

Reason I chose this business:

Was recommended to me by my boyfriend

Reason I chose this product:

The reviews! I don’t know a thing about helmets, but others reviews and just the standard information helped me out a lot.

Quality

Date of experience: October 22, 2023

Thumbnail of user christopherj1096
North Carolina
2 reviews
0 helpful votes
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October 7th, 2023
Verified purchase

Product appeared in the jacket has expected. It showed up in a timely fashion, within a couple days.

Quality

Date of experience: October 7, 2023

Thumbnail of user fredb945
Oregon
2 reviews
0 helpful votes
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February 4th, 2024
Verified purchase

QUICK AND SIMPLE. Every went as scheduled
Cycle Gear came through again Great experience dealing with them

Reason I chose this business:

GOOD EXPERIENCE IN PAST PURCHASES

Quality

Date of experience: February 4, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 3 days

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