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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 6,002 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    665
  • Value
    14
  • Shipping
    2367
  • Quality
    5811

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,111
Neutral
172
Negative
160
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18,932 reviews

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Reviews (6,002)

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cycle gear (950) shopping experience (81) customer service (518) right size (33) couple days (23)
Thumbnail of user bismarckt1
California
2 reviews
0 helpful votes
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December 17th, 2024
Verified purchase

Shopping at CycleGear is always an awesome experience, if you either get help in store or over the phone the associates are so helpful and polite. 100% recommend people to check it out, you won't leave empty handed :) at least I never do 😆

Reason I chose this business:

I always choose cycle gear, they have the best sales online and some good ones at the store as well.

Shipping
Quality

Date of experience: December 27, 2024

Thumbnail of user nilayk
New Jersey
1 review
0 helpful votes
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January 6th, 2025
Verified purchase

At 50% off sale I decided to give these shoes a try for a more casual look to go with my riding jeans during the warmer days. They arrived pretty quickly, and seem solid upon trying them on. Have not had a chance to ride with them yet due to winter but I love them already. They fit nice and snug, yet comfy. It perfectly compliments my Indie Ridge leather boots which are waterproof and insulated.

Shipping
Quality

Date of experience: December 27, 2024

Thumbnail of user jimmyr506
New York
2 reviews
0 helpful votes
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January 6th, 2025
Verified purchase

Every time I go there staff is always happy to help me out with whatever I need give honest input on gear they sell since they all ride. Because of their excellent customer service, I'm always gonna shop here!

Reason I chose this business:

Because I like their selection of merchandise.

Reason I chose this product:

Because I had bought before and was replacing.

Shipping
Quality

Date of experience: December 23, 2024

Thumbnail of user christophera2397
Oklahoma
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

I am in Tulsa and ordered some parts for one of my Veterans and had amazing communication with the store from shipping to delivery to installation. Thank you very much and I will be using you again here soon.

Reason I chose this business:

First store we found online

Shipping
Quality

Date of experience: January 2, 2025

Thumbnail of user graceg1166
Ohio
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

I'm so impressed that when I had an issue on placing an order, it was answered and resolved in like a couple of minutes. That doesn't happen often anymore. So thank you! I can't wait to give my son this jacket. It looks great … thank you

Reason I chose this business:

It looked to me that CG had a good deal on the jacket that I was purchasing for my son.

Service
Shipping
Quality

Date of experience: December 27, 2024

Thumbnail of user ders5
DER
California
1 review
0 helpful votes
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January 8th, 2025
Verified purchase
• Updated review

I had been waiting for the front stand for months to come in stock. Price was same as manufacturer but no shipping fees. I didn't hesitate to order, as many previous pauses the item has gone out of stock within 24 hours. Once purchased it came within 2 days, before Christmas!

Reason I chose this business:

Free shipping.

Reason I chose this product:

Quality products

Shipping
Quality

Date of experience: December 20, 2024

Birthday gifts are always welcome
August 10th, 2024
Verified purchase
• Previous review

My daughter requested a specific item, so it was a no-brainer on choice. The checkout, order confirmation, shipping information and delivery were on par with online shopping expectations. I plan to continue shopping and ordering online when it's convenient for me, family and friends.

Reason I chose this business:

Personally requested

Reason I chose this product:

Personally requsted

Shipping
Quality

Date of experience: July 31, 2024

Simplistic
July 29th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Personally requested

Date of experience: July 19, 2024

Thumbnail of user jesusm797
California
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

First time ordering this type of gear for my kids. I purchased a mini bike and wanted to make sure safety is a priority. Great selection, being new to learning on how things should fit properly was a lil challenging. Over all great experience

Reason I chose this business:

Great deals

Reason I chose this product:

Good look, value and safety

Shipping
Quality

Date of experience: December 14, 2024

Thumbnail of user gt253
Washington
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

The employees at the Santa Fe Springs location were exceptionally helpful. They provided excellent advice and assistance with my orders, making the entire experience smooth and pleasant. Highly recommended!

Shipping
Quality

Date of experience: December 23, 2024

Thumbnail of user zayv1
California
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

Thank you for helping me find the best helmet and locate a visor that is sold out everywhere. You guys are super informative and knowledgeable. I recommended a lot of people in our FB groups to go check y'all out if they needed any gears for riding.

Reason I chose this business:

Convenient and affordable.

Reason I chose this product:

Arai Contour Helmet

Shipping
Quality

Date of experience: December 13, 2024

Thumbnail of user twj2
TW
California
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

First if all, ordering was a breeze. I liked the fact that I could have the ordered shoes shipped to a Cycle Gear store - awesome! No Porch Anxiety! The shoes are truly spectacular and the delivery experience was fast and the staff at the Redwood City store were extremely friendly and courteous, they offered to let me try the shoes on in the store, top notch vibe and customer service. The store was slick and lot's of good stuff in there, I had to avoid temptation. I highly recommend ordering from (or shopping at) Cycle Gear.

Reason I chose this business:

I liked the item that you had in stock.

Shipping
Quality

Date of experience: December 23, 2024

Thumbnail of user danielw4058
North Carolina
1 review
0 helpful votes
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January 5th, 2025
Verified purchase
• Updated review

Place my order from the store in Columbia, South Carolina. They were extremely helpful. Was updated every step of the way via email about my order. My order came on time and in great shape. No complaints and will definitely be ordering again.

Shipping
Quality

Date of experience: December 23, 2024

Always an easy shopping experience online
January 5th, 2025
Verified site experience
• Previous review

Always an easy shopping experience online. In store is nice too but the closest store is an hour plus away and I work full time. I can call or chat with any questions as if someone was right there showing me the products. Love my RPM.

Reason I chose this business:

Product availability and RPM

Date of experience: January 5, 2025

Thumbnail of user robl1344
Washington
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

Had a great experience at Cycle Gear Gilroy, CA. Ordered a set of Conti Attack tires, had them shipped to the store, took my wheels there...mounted, and balanced. Was a Tue, store was not too busy so waited a little while and had tires mounted...so no need for 2 trips. Was a pleasant experience dealing with JP, he's very helpful and knowledgeable.

Reason I chose this business:

Tire selection and sale price on the Conti Attack's

Reason I chose this product:

Read good reviews on various online forums and also good sale price.

Shipping
Quality

Date of experience: December 18, 2024

Thumbnail of user ericl3168
Indiana
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

These are the best confort fit jeans I have purchased so far. The only thing is that it does not come with any of the pads unlike any other jeans from this brand. Not sure why as the tag says it does but when bought from cyclegear, they do not. Just be aware of that if you purchase.

Reason I chose this business:

Good selection

Reason I chose this product:

Known brand

Shipping
Quality

Date of experience: January 2, 2025

Thumbnail of user williams10822
Louisiana
1 review
0 helpful votes
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January 6th, 2025
Verified purchase

Put Crystal back to work! She is the heart and soul of the Lafayette store. Crystal has consistently demonstrated dedication, professionalism, and a strong work ethic, which has greatly contributed to our team's success.Her absence has been deeply felt by both colleagues and customers.

Reason I chose this business:

Convenience, Crystal and Jana.

Reason I chose this product:

Price and previous experience.

Shipping
Quality

Date of experience: December 27, 2024

Thumbnail of user deonw41
California
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

I was driving after coming from a motorcycle store that was closed. Saw cycle gear and literally cut 2 lanes over to entrance. The salesperson was very knowledgeable. She helped me find the perfect helmet.

Reason I chose this business:

I didn’t. It chose me!

Reason I chose this product:

Needed a helmet and wanted to try before buying online and found the perfect one.

Shipping
Quality

Date of experience: December 11, 2024

Thumbnail of user robertm10310
California
2 reviews
0 helpful votes
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January 5th, 2025
Verified purchase
• Updated review

I often use the online shopping feature and find it a great time saver and an excellent value. I also found the in-store shopping experience to be helpful.

Reason I chose this business:

I have been a long time customer (over 20+ years) and have always been satisfied with both in store and online experiences.

Shipping
Quality

Date of experience: January 7, 2025

I always enjoy my shopping experience with Cycle Gear...
October 16th, 2024
Verified site experience
• Previous review

I always enjoy my shopping experience with Cycle Gear both in store and on-line.

Reason I chose this business:

Products I needed were available.

Date of experience: October 6, 2024

A very satisfied Cycle Gear customer.
October 5th, 2024
Verified purchase
• Previous review

I have ordered frequently and have always had a good experience.

Reason I chose this business:

I like the overall experience with Cycle Gear whether on-line or in store has always been a pleasant encounter.

Shipping
Quality

Date of experience: September 25, 2024

Thumbnail of user jessicad3176
Texas
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

I had a great experience, me and a friend went to buy new helmets during the holiday sale and the gentleman who helped us went above and beyond, he was very knowledgeable about the products and showed us what different visor options we could get with our helmets! Being able to visually see how it looks helps so much before just buying without seeing how it looks in person. I appreciate his help and will be shopping cycle gear in the future!

Reason I chose this business:

Convenience

Reason I chose this product:

Highly rated, great reviews, and a good quality product

Shipping
Quality

Date of experience: December 11, 2024

Thumbnail of user michaelr10661
New York
1 review
0 helpful votes
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January 13th, 2025
Verified purchase

Same great product, same great service! It's nice having a brick and mortar store to go in and try things for fotmer and get professional advice from knowledgeable staff. I've been to five different Cycle Gears in two states and have had the same great experience at each of them. Keep up the good work.

Reason I chose this business:

Only real option, but it's a great one.

Reason I chose this product:

Best for me.

Shipping
Quality

Date of experience: December 24, 2024

Thumbnail of user darrenm771
Arkansas
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Good online shopping experience, happy with the products, but it took two weeks to receive it. The tracking report showed it originated from Las Vegas, but ended up bouncing all over the country (Florida, Texas, New York, Connecticut, and Tennessee) before arriving in Arkansas. When I contacted customer service, they were very helpful and credited my account for the inconvenience. I will continue ordering from Cycle Gear, just gonna have to allow more time for delivery.

Responded quickly, very helpful, went the extra distance.

Reason I chose this business:

Good selection, easy shopping.

Reason I chose this product:

Went on a cold and rainy ride and wanted extra warmth and protection from the wind.

Service
Shipping
Quality

Date of experience: December 23, 2024

Thumbnail of user rebeccab4210
Florida
1 review
0 helpful votes
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January 13th, 2025
Verified purchase

The women's Gerbing vest fits well and has the right amount of heat under my riding jacket in 40 degree temps. So far have worn it for three all day rides on level 2 heat and have been toasty warm. Neck is a little too snug for comfort but with a gaiter on and keeping the neck warming portion tucked in, no complaints. Game changer for me riding in cold temps.

Shipping
Quality

Date of experience: January 3, 2025

Thumbnail of user desirees355
Washington
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

Gabe walked us through various options, demonstrating exceptional knowledge, passion for cycling, and patience to ensure we bought what we needed. He explained the benefits of having merchandise delivered in store, which came to fruition when we exchanged the pants for a larger size with no shipping costs. The sizes do seem to run small for jackets and pants.

Gabe walked us through various options, demonstrating exceptional knowledge, passion for cycling, and patience to ensure we bought what we needed. He explained the benefits of having merchandise delivered in store, which came to fruition when we exchanged the pants for a larger size with no shipping costs. The sizes do seem to run small for jackets and pants.

Reason I chose this business:

I felt confused by online shopping and wanted to try on merchandise while talking to someone who knows their stuff. Gabe uses his motorcycle for his daily commute, knows the benefits of various gear and local riding conditions year-round. I highly recommend you go in-store and experience their awesome customer service.

Reason I chose this product:

Safety ratings, style, and price.

Service
Shipping
Quality

Date of experience: December 19, 2024

Thumbnail of user anonw14
California
1 review
0 helpful votes
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January 9th, 2025
Verified purchase

Finding the place to apply the promo code and the shipping time were dreadful but the product itself was surprising good and the team at cycle gear were of big help.

Service
Shipping
Quality

Date of experience: January 11, 2025

Thumbnail of user johne5047
California
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

I was deciding between two different tires for my bike. He explained which one was better and I went with it. It was mounted and balanced in a timely manner. Picking it up, the gentleman checked it to make sure it was done right. I've been to Cycle Gear for years and will continue to do so. Great job...

Shipping
Quality

Date of experience: December 18, 2024

Thumbnail of user scottq971
California
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

The last two items I bought, I actually wanted to keep but discover that they were damaged by someone who owned them and returned them. I don't have a problem buying returns but if they've been ripped or damaged that's different.

Also you guys have a problem with selection, I had a helmet that I've been wanted to buy and it finally went on sale only to go right out of stock. And I know for a fact it's not a very popular helmet.

I'll be honest, I'm trying not to use Amazon any chance I get and you guys are not making that easy, I had to turn around and buy both items from Amazon.

Reason I chose this business:

I have a store near me and they talk to me and said buying a membership which I'm not really mad at them about or anything. I was trying to find the perfect helmet which turned it to two perfect helmets., 😁

Reason I chose this product:

Choosing and actually getting are two different things. I would love to buy a Senna hap helmet with the speakers built in but for some reason that's like a weird unicorn or something. Unless I want to buy it from Amazon of course.

* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Shipping
Quality

Date of experience: December 6, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user ianh917
Georgia
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Ordered REV'IT Lombard 3 Jeans on 11/29 which were scheduled to be delivered 12/4 or 12/5, and they did not ship until 12/9. I received them on 12/11 and they are what I expected in the right size and in good condition although there were 4 stickers from manufacturing melted into the fabric on the inside of the pants which were a pain to scrape out. Its also weird buying 100-700 dollar items that come in the same packaging as any cheap online purchase.

Reason I chose this business:

It is the only motorcycle store I can easily return things to within 50 miles other than dealerships which have minimal selection.

Reason I chose this product:

Seemed like a good option after researching other items in the price range.

Shipping
Quality

Date of experience: December 11, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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